The Spruce tree the customer had contracted us to work on has a lethal fungal disease called Cytospora CankerIt kills the spruce trees from the bottom upHer work was scheduled and the crew arrived on the scheduled day but did not ring the customers door bell and discuss the work to be doneThe crew removed the lower limbs for approximately 3-ft clearance to provide better air movement which aids in slowing the progression of this diseaseEven though this is a recommended procedure, more was taken off than the customer wantedI asked Mrs [redacted] what we could do for her and she asked If we would fertilize her spruce tree for freeOur arborist previously quoted $for this treatmentI agreed to her request and Mrs [redacted] was satisfied with this settlement
-Good Afternoon: I'm in receipt of and thank you for your follmessage. I apologize for the delayed response as I hoped we had resolved this matter by extending a "No Charge" for the inconvenience and poor communication as exhibited initially. Nonetheless, though
disappointing, I can offer nothing more than an apology in lieu of excuses at this point. We sometimes become complaisant in our efforts to traverse uncomfortable situations. Of course I should have treated this situation differently, with higher regard and certainly more proactively, yet we are at this juncture today and I once again extend my sincerest apology. Thank you once again for your time and understanding. However, if you should have any questions or I can be of some assistance, please do not hesitate to contact me at your absolute earliest possible convenience. Otherwise, have a great day!Respectfully Yours; ADonald G***, CSP (General Manager) Cellular: (414) 750-
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meWhile damage to a tree cannot be undone, they have made an honest effort by offering to fertilize the tree in fallHopefully the tree accepts their compensation -- it was the damaged party -- and that it wasn't damaged beyond restoration.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11695133, and find that this resolution is satisfactory to me. Thank you to the Revdex.com for your help. Thank you to Dorshak Tree Service for resolving the complaint in this fashion.
Regards,
Elizabeth E[redacted]
The Spruce tree the customer had contracted us to work on has a lethal fungal disease called Cytospora Canker. It kills the spruce trees from the bottom up. Her work was scheduled and the crew arrived on the scheduled day but did not ring the customers door bell and discuss the work to be...
done. The crew removed the lower limbs for approximately 3-4 ft clearance to provide better air movement which aids in slowing the progression of this disease. Even though this is a recommended procedure, more was taken off than the customer wanted. I asked Mrs [redacted] what we could do for her and she asked If we would fertilize her spruce tree for free. Our arborist previously quoted $150.00 for this treatment. I agreed to her request and Mrs [redacted] was satisfied with this settlement.
The Spruce tree the customer had contracted us to work on has a lethal fungal disease called Cytospora CankerIt kills the spruce trees from the bottom upHer work was scheduled and the crew arrived on the scheduled day but did not ring the customers door bell and discuss the work to be doneThe crew removed the lower limbs for approximately 3-ft clearance to provide better air movement which aids in slowing the progression of this diseaseEven though this is a recommended procedure, more was taken off than the customer wantedI asked Mrs [redacted] what we could do for her and she asked If we would fertilize her spruce tree for freeOur arborist previously quoted $for this treatmentI agreed to her request and Mrs [redacted] was satisfied with this settlement
-Good Afternoon: I'm in receipt of and thank you for your follmessage. I apologize for the delayed response as I hoped we had resolved this matter by extending a "No Charge" for the inconvenience and poor communication as exhibited initially. Nonetheless, though
disappointing, I can offer nothing more than an apology in lieu of excuses at this point. We sometimes become complaisant in our efforts to traverse uncomfortable situations. Of course I should have treated this situation differently, with higher regard and certainly more proactively, yet we are at this juncture today and I once again extend my sincerest apology. Thank you once again for your time and understanding. However, if you should have any questions or I can be of some assistance, please do not hesitate to contact me at your absolute earliest possible convenience. Otherwise, have a great day!Respectfully Yours; ADonald G***, CSP (General Manager) Cellular: (414) 750-
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meWhile damage to a tree cannot be undone, they have made an honest effort by offering to fertilize the tree in fallHopefully the tree accepts their compensation -- it was the damaged party -- and that it wasn't damaged beyond restoration.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11695133, and find that this resolution is satisfactory to me. Thank you to the Revdex.com for your help. Thank you to Dorshak Tree Service for resolving the complaint in this fashion.
Regards,
Elizabeth E[redacted]
The Spruce tree the customer had contracted us to work on has a lethal fungal disease called Cytospora Canker. It kills the spruce trees from the bottom up. Her work was scheduled and the crew arrived on the scheduled day but did not ring the customers door bell and discuss the work to be...
done. The crew removed the lower limbs for approximately 3-4 ft clearance to provide better air movement which aids in slowing the progression of this disease. Even though this is a recommended procedure, more was taken off than the customer wanted. I asked Mrs [redacted] what we could do for her and she asked If we would fertilize her spruce tree for free. Our arborist previously quoted $150.00 for this treatment. I agreed to her request and Mrs [redacted] was satisfied with this settlement.