Tall Grass Finance

4/14/ Revdex.com of San Diego 0.0001pt;">Viewridge Ave # San Diego, CA Re: [redacted] Case Number [redacted] Dear Sir or Madam: We are in receipt of your 4/7/letter regarding the complaint of Ms [redacted] Thank you for the opportunity to respond Tall Grass Finance values Ms [redacted] 's business and regrets that she is dissatisfied with our services Short term credit in not an inexpensive way to borrow funds and is not suitable for long-term borrowing needs After reviewing Ms [redacted] 's account we have decided to waive her remaining balance and close her account If you need further assistance you may reach one of our agents at 1-888-435- Regards, Tall Grass Finance

3/28/ Revdex.com of San Diego Viewridge Ave., Suite San Diego, CA Re: [redacted] , Case Number [redacted] Dear Sir or Madam: We are in receipt of your 3/18/letter regarding the complaint of [redacted] Thank you for the opportunity to respondAfter reviewing the call that Ms [redacted] referenced in her complaint we are disputing Ms [redacted] ’s claim that she was told that the payments she has made would be applied towards her principal balanceThe terms and conditions of the loan were explained to Ms [redacted] in detail by one of our agents prior to her accepting the loanThe agent informed Ms [redacted] verbatim “I have you approved for a $This loan carries a 33% finance fee of $per due dateYour first due date is scheduled for 1/26/On each of your first four due dates, only the finance fee is scheduled to be debited from your accountThe finance fee does not apply towards the principal balance of the loanIf you have not paid off your loan on or before your fourth due date, your loan will automatically begin pay down by 5% of the original principal balance plus your finance fee beginning on your fifth due dateIf you elect to put a stop payment on any payment, as a returned payment or unauthorized, a $fee will be assessedIn order to schedule your loan to pay down or payoff please contact customer service no less than three business days prior to each due dateThe phone number for customer service can be found on [redacted] s website and on the email you are about to receiveThe phone number is 888-435-Be sure to choose option to reach customer serviceDo you have any questions over the terms and conditions of your loan?” Ms [redacted] asked, “I have a question, are they just going to take it out of my account?” Our representative replied, “Well they aren’t going to take the full $600, they’re only going to take the $If you want them to take more you’ll have to call in and let them know how much you want them to take.” Ms [redacted] confirmed, “Ok, that’s fine.” The agent then confirmed, “So those terms and conditions that I just went over with you, I just sent them to your email addressYou will have to agree to those terms in order to get fully approved.” All payments have been taken in accordance with the contract that Ms [redacted] signedWe would like the opportunity to work with Ms [redacted] to bring her account current Ms [redacted] can reach a member of our customer service department at 888-435- Regards, Tall Grass Finance

3/3/ Revdex.com Serving San Diego, Orange & Imperial Counties Viewridge Ave #San Diego, CA 92123- Re: [redacted] , Case Number [redacted] Dear Sir or Madam: We are in receipt of your 2/22/letter regarding the complaint of [redacted] Thank you for the opportunity to respondTall Grass Finance values Ms [redacted] ’s business and regrets that you she dissatisfied with our services Short term credit in not an inexpensive way to borrow funds and is not suitable for long-term borrowing needs Tall Grass Finance has record of a signed contract in Ms [redacted] ’s name stemming from an application that was received on 1/12/Nevertheless, we would like the opportunity to work with Ms [redacted] to resolve her complaintWe would like to settle Ms [redacted] ’s account for the principal amount borrowedMs [redacted] has made five payments totaling $Tall Grass Finance will be reaching out to Ms [redacted] to schedule a final payment of $Ms [redacted] may also reach one of our representatives at [redacted] to schedule payment arrangementsWe trust that this will satisfy Ms [redacted] with respect to this complaint Regards, Tall Grass Finance

4/14/ Revdex.com of San Diego Viewridge Ave # San Diego, CA Re: [redacted] Case Number [redacted] Dear Sir or Madam: We are in receipt of your 4/7/letter regarding the complaint of Ms [redacted] [redacted] Thank you for the opportunity to respond Tall Grass Finance values Ms [redacted] 's business and regrets that she is dissatisfied with our services Short term credit in not an inexpensive way to borrow funds and is not suitable for long-term borrowing needs After reviewing Ms [redacted] 's account we have decided to waive her remaining balance and close her account If you need further assistance you may reach one of our agents at 1-888-435- Regards, Tall Grass Finance

4/3/ Revdex.com of San Diego Viewridge Ave., Suite San Diego, CA RE: *** ***, Case Number *** Dear Sir or Madam: We are in receipt of your 3/29/letter regarding the complaint of *** ***We regret that Ms*** has rejected our response and would like to address her concernsThank you for the opportunity to respondAfter going over the terms and conditions of the loan, Ms*** asked if she could have her funds the same dayOur agent informed Ms*** that she could receive the funds same day via wire transfer for a $fee taken off of the top of the loanMs*** chose not to do same day funding and instead opted for an ACH depositMs***’s loan was funded on Friday, January 12th and was informed that her funds would be available the next business dayThe bank did not deposit Ms***’s funds over the weekend, and the following Monday happened to be a bank holiday as well (Martin Luther King JrDay), therefore her loan was deposited on Tuesday, January 13thRegards, Tall Grass Finance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedThank you for your consideration and acknowledging the situation at hand.
Regards,
*** ***

3/28/ Revdex.com of San Diego Viewridge Ave., Suite San Diego, CA Re: *** ***, Case Number *** Dear Sir or Madam: We are in receipt of your 3/18/letter regarding the complaint of *** ***Thank
you for the opportunity to respondAfter reviewing the call that Ms*** referenced in her complaint we are disputing Ms***’s claim that she was told that the payments she has made would be applied towards her principal balanceThe terms and conditions of the loan were explained to Ms*** in detail by one of our agents prior to her accepting the loanThe agent informed Ms*** verbatim “I have you approved for a $This loan carries a 33% finance fee of $per due dateYour first due date is scheduled for 1/26/On each of your first four due dates, only the finance fee is scheduled to be debited from your accountThe finance fee does not apply towards the principal balance of the loanIf you have not paid off your loan on or before your fourth due date, your loan will automatically begin pay down by 5% of the original principal balance plus your finance fee beginning on your fifth due dateIf you elect to put a stop payment on any payment, as a returned payment or unauthorized, a $fee will be assessedIn order to schedule your loan to pay down or payoff please contact customer service no less than three business days prior to each due dateThe phone number for customer service can be found on *** *** ***s website and on the email you are about to receiveThe phone number is 888-435-Be sure to choose option to reach customer serviceDo you have any questions over the terms and conditions of your loan?” Ms*** asked, “I have a question, are they just going to take it out of my account?” Our representative replied, “Well they aren’t going to take the full $600, they’re only going to take the $If you want them to take more you’ll have to call in and let them know how much you want them to take.” Ms*** confirmed, “Ok, that’s fine.” The agent then confirmed, “So those terms and conditions that I just went over with you, I just sent them to your email addressYou will have to agree to those terms in order to get fully approved.” All payments have been taken in accordance with the contract that Ms*** signedWe would like the opportunity to work with Ms*** to bring her account current. Ms*** can reach a member of our customer service department at 888-435- Regards, Tall Grass Finance

3/3/2017  Revdex.com Serving San Diego, Orange & Imperial Counties 4747 Viewridge Ave #200 San Diego, CA 92123-1688                   Re: [redacted], Case Number [redacted]   Dear Sir or...

Madam:   We are in receipt of your 2/22/2017 letter regarding the complaint of [redacted]. Thank you for the opportunity to respond. Tall Grass Finance values Ms. [redacted]’s business and regrets that you she dissatisfied with our services.   Short term credit in not an inexpensive way to borrow funds and is not suitable for long-term borrowing needs.   Tall Grass Finance has record of a signed contract in Ms. [redacted]’s name stemming from an application that was received on 1/12/2017. Nevertheless, we would like the opportunity to work with Ms. [redacted] to resolve her complaint. We would like to settle Ms. [redacted]’s account for the principal amount borrowed. Ms. [redacted] has made five payments totaling $458.37. Tall Grass Finance will be reaching out to Ms. [redacted] to schedule a final payment of $41.63. Ms. [redacted] may also reach one of our representatives at [redacted] to schedule payment arrangements. We trust that this will satisfy Ms. [redacted] with respect to this complaint.   Regards, Tall Grass Finance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] In additon to the the women who I spoke to initially on the telephone about my loan also told me that my loan was to hit my account the same day then I called 4 days later as she was also wrong about that too. I’m completed frustrated with this company and upon the reviews people have had the same issues with this company as well. I’ve also attached some of the complaints also reported to the Revdex.com. So I’m not the only person who was deceived by this company it’s called [redacted]

10/2/2017  Revdex.com of San Diego 4747 Viewridge Ave #200 San Diego, CA 92123                   Re: [redacted], Case Number [redacted]   Dear Sir or Madam:   We are in receipt of your 9/25/2017 letter...

regarding the complaint of [redacted]. Thank you for the opportunity to respond. Tall Grass Finance values Mr. [redacted]’s business and regrets that he is dissatisfied with our services.   Short term lending is not an inexpensive way to borrow funds and is not suitable for long-term borrowing needs.   Mr. [redacted] was informed that he must contact customer service no less than three business days prior to his due date(s) in order to schedule to pay down or pay off his principal balance. The agent that approved Mr. [redacted] went over the terms and conditions with Mr. [redacted] prior to funding his loan and Mr. [redacted] had no questions over the terms and conditions of his loan. Mr. [redacted] had not contacted customer service to schedule any payments; therefore all payments were taken in accordance with the contract that he signed. A settlement payment was accepted on 9/21/2017. Mr. [redacted] no longer has a balance with Tall Grass Finance. If you have further questions you can reach one of our customer service agents at [redacted]. Again, we apologize that you were not satisfied with our services.  Regards, Tall Grass Finance

4/14/2016
Revdex.com of San Diego
4747 Viewridge Ave #200
San Diego, CA 92123
                Re: [redacted] Case Number [redacted]
Dear Sir or Madam:
We are in receipt of your 4/7/2016 letter regarding the complaint of Ms. [redacted]...

[redacted].  Thank you for the opportunity to respond.
Tall Grass Finance values Ms. [redacted]'s business and
regrets that she is dissatisfied with our services.  Short term credit in not an inexpensive way
to borrow funds and is not suitable for long-term borrowing needs.  After reviewing Ms. [redacted]'s account we have decided to waive her remaining
balance and close her account.  If you
need further assistance you may reach one of our agents at 1-888-435-8248.
 Regards,
Tall Grass Finance

4/14/2016
Revdex.com of San Diego
0.0001pt;">4747 Viewridge Ave #200
San Diego, CA 92123
                Re: [redacted] Case Number [redacted]
Dear Sir or Madam:
We are in receipt of your 4/7/2016 letter regarding the complaint of Ms. [redacted].  Thank you for the opportunity to respond.
Tall Grass Finance values Ms. [redacted]'s business and
regrets that she is dissatisfied with our services.  Short term credit in not an inexpensive way
to borrow funds and is not suitable for long-term borrowing needs.  After reviewing Ms. [redacted]'s account we have decided to waive her remaining
balance and close her account.  If you
need further assistance you may reach one of our agents at 1-888-435-8248.
 
Regards,
Tall Grass Finance

I extremely disappointed, you guys tried to take money from my account, and it was available, but for some reason it didn't work, so you called me and we tried it again , then I never heard from you again, I assumed it went through , then 6 months later a collection agency is calling every one that's on my att account plus my work and now the loan went from 400$ to over 1600 $ is this legal my account was never closed and I never got a phone call or letter or a message from you , this is really upsetting and I don't feel like I should owe that much money, if I had that kind of money I would have never needed the damm loan in the first place.