July 5, 2017Revdex.comAttention: David DennisK Street NW, 10th FloorWashington, DC20005-3404Dear [redacted] :I am writing in response to the complaint that was made against our company, Merrifield Garden Center (complaint ID [redacted] ), regarding the [redacted] plants that were purchased, and then died within two daysHere is our position on this matter.At Merrifield Garden Center, we sell plants and gardening supplies to both retail and wholesale customersWhile most of our business is done through our retail division, we have a number of wholesale customers who shop with us to purchase plants and supplies for their commercial projectsThis includes landscape companies, property management companies, golf courses, municipalities and othersThese customers receive a discount on their purchases made through our wholesale divisionThe customer making this complaint has a landscaping company.To shop in our wholesale division, customers are required to register with our wholesale office, and are given a form which outlines the terms and conditions of shopping in that divisionIn these terms and conditions, it states that plants purchased through our wholesale division are not guaranteedAll contractor customers who shop with us are well aware of this, and understand that we cannot offer them both discounted pricing on plants and a guarantee on those plantsAt the bottom of the receipt given to wholesale customers after each sale, it states the following:"We cannot guarantee nursery stock, as we have no control over soil, weather, planting or maintenance conditions after plants leave our nurseryWe will not replace plants that fail to live or thrivePlease check ticket carefullyAll plants and materials are assumed to have been taken at time of purchase, unless noted by a sales personThe customer is responsible for providing all tarping material and covering their loads."Since this purchase was made through our wholesale division, a member of our staff (Kris) told him there was nothing we could doWhen the customer called back to further lodge his complaint, another member of our staff offered to sell the customer new plants at half price as a good faith effort to help by meeting in the middleSo although we had every right not to offer any compensation whatsoever, we offered the customer a 50% discount on new plants as a way to help him and share part of the burden with himThat offer was not satisfactory to the customer.There is no question that annual plants are very tender and they need to be watered more regularly than most other plants (wholesale customers in particular understand this since they work with plants each day)I know the customer said he watered them right after he planted them, and then noticed they were dying, but perhaps they weren’t watered in a timely manner and that’s why they diedWe water our annuals each day here at the nursery, and we didn’t have any problems with our annuals, including the [redacted] flowers that were still here at our facility.We are very sorry that this happened to the customer, and that is why we offered to meet him half way in hopes of resolving this matter in a way that was satisfactory to himBut he made it clear that this was not good enough, and is therefore seeking to have this matter addressed through your officeWe look forward to hearing from you on what you feel is fair and reasonable in this matter.Sincerely,
July 5, 2017Revdex.comAttention: David DennisK Street NW, 10th FloorWashington, DC20005-3404Dear [redacted] :I am writing in response to the complaint that was made against our company, Merrifield Garden Center (complaint ID [redacted] ), regarding the [redacted] plants that were purchased, and then died within two daysHere is our position on this matter.At Merrifield Garden Center, we sell plants and gardening supplies to both retail and wholesale customersWhile most of our business is done through our retail division, we have a number of wholesale customers who shop with us to purchase plants and supplies for their commercial projectsThis includes landscape companies, property management companies, golf courses, municipalities and othersThese customers receive a discount on their purchases made through our wholesale divisionThe customer making this complaint has a landscaping company.To shop in our wholesale division, customers are required to register with our wholesale office, and are given a form which outlines the terms and conditions of shopping in that divisionIn these terms and conditions, it states that plants purchased through our wholesale division are not guaranteedAll contractor customers who shop with us are well aware of this, and understand that we cannot offer them both discounted pricing on plants and a guarantee on those plantsAt the bottom of the receipt given to wholesale customers after each sale, it states the following:"We cannot guarantee nursery stock, as we have no control over soil, weather, planting or maintenance conditions after plants leave our nurseryWe will not replace plants that fail to live or thrivePlease check ticket carefullyAll plants and materials are assumed to have been taken at time of purchase, unless noted by a sales personThe customer is responsible for providing all tarping material and covering their loads."Since this purchase was made through our wholesale division, a member of our staff (Kris) told him there was nothing we could doWhen the customer called back to further lodge his complaint, another member of our staff offered to sell the customer new plants at half price as a good faith effort to help by meeting in the middleSo although we had every right not to offer any compensation whatsoever, we offered the customer a 50% discount on new plants as a way to help him and share part of the burden with himThat offer was not satisfactory to the customer.There is no question that annual plants are very tender and they need to be watered more regularly than most other plants (wholesale customers in particular understand this since they work with plants each day)I know the customer said he watered them right after he planted them, and then noticed they were dying, but perhaps they weren’t watered in a timely manner and that’s why they diedWe water our annuals each day here at the nursery, and we didn’t have any problems with our annuals, including the [redacted] flowers that were still here at our facility.We are very sorry that this happened to the customer, and that is why we offered to meet him half way in hopes of resolving this matter in a way that was satisfactory to himBut he made it clear that this was not good enough, and is therefore seeking to have this matter addressed through your officeWe look forward to hearing from you on what you feel is fair and reasonable in this matter.Sincerely,