Tallahassee International Airport

Dear Ms. Harris: Thank you for contacting Tallahassee International Airport regarding Ms. [redacted] recent experience with the Transportation Security Administration (TSA) at our Airport.  On behalf of the Airport, I apologize for her experience during her recent travels.  The TSA is...

responsible for protecting the nation’s transportation systems, which are governed by federal law.  Accordingly, the TSA would be better poised to elevate this complaint and determine if the procedures followed were in line with standard practice or a violation of TSA protocol.  However, without having the TSA employee’s name or description, it will be very difficult for TSA to identify the employee.  By copy of this e-mail, I am forwarding your concerns to the local TSA Transportation Security Manager for response.  The Airport conducts monthly stakeholder meetings with all of our tenants including TSA.  We will be sure to address this issue in future meetings to ensure customer interactions are always professional and polite.  The letter also requests an airfare refund, which would need to be requested through the booking entity, such as Delta Air Lines. It is our pleasure to serve you and ensure that all travel is safe and pleasant.  Please let us know if you have any additional questions or concerns at ###-###-####. Sincerely, [redacted]Supervisor - Airport Properties and ConcessionsTallahassee International AirportOffice: ###-###-#### www.FlyTallahassee.com

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]