Tallapoosa River Electric Cooperative

February 17, RE: [redacted] To: [redacted] , Business Relations Manager Mr [redacted] came to the Fort Mitchell Office where he questioned his recent electric billAn employee tried to explain that the severe cold weather experienced during the month of January may have caused his heating system to operate more than in previous monthsThe employee also suggested he lower his thermostat setting from to a lower temperature to decrease heating system run timeThe employee offered a detailed report showing daily consumption along with a daily temperature log for the billing period Regarding the assumption that the Cooperative does not read meters before billing, that is not trueThe Cooperative utilizes technology that relay meter readings over the power line to the officeMy understanding is that we have received no request for an energy audit nor a meter check, but those are services we offer to consumers at no chargeThe energy audit is a service we offer both on the corporate website www.trec.coop and on all monthly billsWe offer a field check on a meter if a consumer thinks the meter is not accurateIf after the field check, the employee, or the consumer think necessary, TREC offers to set a test meter for a period of days Should you have further questions, please do not hesitate contact me Sincerely, [redacted] General Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I understand that the business feel as if I should turn my thermostat to a lower readingI feel that there still should still be some sort of instigation as to to what each house is using during this time

February 20, RE: Dear Ms [redacted] , I understand Ms [redacted] came in the Fort Mitchell office to discuss their increased electric consumptionMy understanding is that we tried to explain the daily electric consumption, which rose during the colder daysMs [redacted] rebutted this, so we offered to perform a field check on the meter I met with Mr [redacted] on February 14th at their homeThe field check on the meter demonstrated the meter to be accurateMr [redacted] seemed to understand this and accepted it as a resolutionJust for the sake of providing full information, the outdoor units for the heat system are located in close proximity to the meterDuring the entire time I was there, the two outdoor units were running, which I pointed out to Mr***He told me they only used heat on the first floor and that the second floor unit was turned offI suggested having that situation checked out l hope this information helps the situationShould you have any questions, please do not hesitate to contact me Sincerely, [redacted] General Manager

February 17, RE: [redacted] To: [redacted] , Business Relations Manager I met with Mr [redacted] at his home on February 14, I performed afield check on the meter and my understanding is that Mr [redacted] understood the billing to be accurateThe field check demonstrated the meter to be accurateMy understanding is that the consumer was satisfied by the meter field check If you have further questions, please feel free to contact me Sincerely, [redacted] General Manager

February 17,

RE: [redacted]
To: [redacted], Business Relations Manager
Mr[redacted] came to the Fort Mitchell Office where he questioned his recent electric billAn employee tried to explain that the severe cold weather experienced during the month of January may have caused his heating system to operate more than in previous monthsThe employee also suggested he lower his thermostat setting from to a lower temperature to decrease heating system run timeThe employee offered a detailed report showing daily consumption along with a daily temperature log for the billing period
Regarding the assumption that the Cooperative does not read meters before billing, that is not trueThe Cooperative utilizes technology that relay meter readings over the power line to the officeMy understanding is that we have received no request for an energy audit nor a meter check, but those are services we offer to consumers at no chargeThe energy audit is a service we offer both on the corporate website www.trec.coop and on all monthly billsWe offer a field check on a meter if a consumer thinks the meter is not accurateIf after the field check, the employee, or the consumer think necessary, TREC offers to set a test meter for a period of days
Should you have further questions, please do not hesitate contact me
Sincerely,
[redacted]
General Manager

February 20,

RE:
Dear Ms[redacted],
I understand Ms[redacted] came in the Fort Mitchell office to discuss their increased electric consumptionMy understanding is that we tried to explain the daily electric consumption, which rose during the colder daysMs[redacted] rebutted this, so we offered to perform a field check on the meter
I met with Mr[redacted] on February 14th at their homeThe field check on the meter demonstrated the meter to be accurateMr[redacted] seemed to understand this and accepted it as a resolutionJust for the sake of providing full information, the outdoor units for the heat system are located in close proximity to the meterDuring the entire time I was there, the two outdoor units were running, which I pointed out to Mr[redacted]He told me they only used heat on the first floor and that the second floor unit was turned offI suggested having that situation checked out
l hope this information helps the situationShould you have any questions, please do not hesitate to contact me
Sincerely,
[redacted]
General Manager

February 17,

RE: [redacted]
To: [redacted], Business Relations Manager
I met with Mr[redacted] at his home on February 14, I performed afield check on the meter and my understanding is that Mr[redacted] understood the billing to be accurateThe field check demonstrated the meter to be accurateMy understanding is that the consumer was satisfied by the meter field check
If you have further questions, please feel free to contact me
Sincerely,
[redacted]
General Manager

Ms. [redacted] called our office on February 12,2014 with a complaint about her electric bill.  Our Member Services Representative spoke with her...

and then met her at the residence on February 15, 2014 where he found an apparent problem with the heating unit.  He found the thermostat set to 68 degrees, but the inside temperature according to the same thermostat was 81 degrees.  He suggested that the heat may be running more than necessary since the actual temperature was far greater than the desired thermostat setting.  Then he suggested she might get someone to check out her heating unit. 
 
As far as I know, this solved Ms. [redacted]’s situation.
 
In the future, if possible, please mail complaints via the U.S. Postal Service as Tallapoosa River Electric Cooperative may not receive emailed complaints due to “filtering” by software that may be beyond our control.  I apologize for any inconvenience this may cause or any delay you have experienced in contacting us in this situation.
 
Sincerely,
 
[redacted]General Manager
TREC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
 
 I understand that the business feel as if I should turn  my thermostat to a lower reading. I feel that there still should still be some sort of instigation as to to what each house is using during this  time.