Tallman Eye Associates, P.C.

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I appreciate the refund, but the other necessary part of the request is my prescription which includes the bifocals so that I may replace my glasses If they cannot give me my prescription I would like to know why, also they have never tried to reach me as there has never been any messages on my cell phone, home phone or office phone Regards,? [redacted]

Revdex.com:
I have reviewed the response submitted by the business and
have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

We have tried to reach out to Ms*** on three occasions since this complaint was filed, but have not spoken with her (she has not returned our calls and from the claim - she did not want to speak with our office)However, we would like to resolve this claimWe would be happy to give
Ms*** a full refund, if she were to return the glasses to any of one of our officesI would also offer to provide for her an additional optometric examination within the next year for free

I reviewed your history with Tallman Eye Associates and, because of your significant medical history, I understand why the visit would have been billed as a medical visit (i.eyour concomitant significant medical finding warrant this classification)Your *** *** *** considers your underlying medical condition as a medical (not all payers do). Nonetheless, you came in on 4/24/desiring reading glasses only. You were dilated and refraction and exam were performedYou were given a prescription for glassesWe discussed this yesterday and decided to refund the copayThis was added to your account todayYour refund check will be processed around July 2nd

This patient was refunded her $copayment in April We considered this issue resolved

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint...

# [redacted]. Please add your rejection comments below. 
My co payment was NOT refunded. My appointment was in 2015, not 2014. I spoke with Tallman Eye yesterday (6.23.2015) and I was told that all of the documentation is showing a "medical appointment" and that is how it was billed. They refused to resubmit it properly (as a routine exam). I have email proof, if required. They forwarded a summary of my visit. It reviewed items that I had been seen for previously, however, this appointment was scheduled as a routine exam in response to my notification card. If the doctor questions you about previous issues, I do not believe I should be charged for a "special/medical" visit!
Regards,
[redacted]

Thank you for bringing this complaint to our attention.  We researched this complaint and found that it is both a misunderstanding as well as a miscommunication back to the patient. Although the patient does have [redacted] and assumed that we would bill her [redacted] plan, the doctor performed a medical...

visit, not routine, which requires us to submit the claim to the patient’s health insurance. When the patient’s spouse called our billing service, he was told that we would submit the claim to [redacted] however, the customer service rep did not have enough information available to her to realize that the visit was medical, not routine. Had the rep known that, she would have educated the patient’s spouse. We have since reached out to the patient but have been unsuccessful to date.  We will continue our attempts to reach her to resolve this matter to her satisfaction.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response...

submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. I appreciate the refund, but the other necessary part of the request is my prescription which includes the bifocals so that I may replace my glasses.  If they cannot give me my prescription I would like to know why, also they have never tried to reach me as there has never been any messages on my cell phone, home phone or office phone.  
Regards,?
[redacted]

Patient has been refunded from the practice many months ago.  Please close complaint.

Hello,We have resolved this complaint directly with the customer.Thank you,[redacted]Director of OperationsTallman Eye Associates[redacted]
[redacted]  [redacted]
[redacted]