Our office was recently retained to represent the Respondent, TAlteration, with regard to a complaint that was filed on August 22, by one of its customers See attached for Revdex.com correspondence dated August 23, It is my understanding that TAlteration was to file its response within days of the notice Unfortunately, due to the holiday and start of the new school year, my client was unable to respond within the given time limit However, I would kindly request that you please consider my client's side of the story to ensure fair play in this matter.I was informed that the Complainant entered TAlteration at her own will after researching and learning of TAlteration's very high rating on social media See Attached for some sample Facebook ratings of TAlteration When she came to TAlteration she had indicated that she had used someone in the Fox Valley area in the past to alter her clothes She had mentioned that the other business offered very low or affordable pricing for their alteration services, but that it was too far of a drive, so she decided to find someone closer She is correct about the initial $price offered by TAlteration for their service The Complainant was agreeable to the $price and went to the ATM machine to withdraw money When she came back she wanted to renegotiate the price saying that she could get the same work done by the other place for far less After haggling over the price, the parties agreed to a lower amount of $ Our client did this to accommodate the Complainant as they knew this was for a very special occasion that the Complainant was intending the dress for.After the parties agreed to the lower price of $80.00, the Complainant again said she would need to go and withdraw money A while later she returns to the shop and again, changed her mind indicating she no longer wants the work done By this time my client had already started working on the dress Given that some work had already been provided, both parties agreed to a price of $for the work done on the dress.My client thought nothing of this until this complaint was filed with Revdex.com They are shock and very offended that a $price tag could be used by someone to try and ruin their business Adding insult to injury, the spouse of the Complainant, who is not even a customer had the audacity to go out into my client's Facebook and publicly entered the lowest possible rating of 1, while all of TAlteration's other customers rated them out of See attached for the spouse's rating.The Complainant is a business degree student, or may have graduated with a business degree from a very reputable college, yet she conducts and treats my client's business like a second class business Just because this is an Asian own alteration shop does not mean she can force them to provide cheap or free labor.Sadly, this complaint filed by the Complainant has nothing to do with unsatisfied service being provided by my client but simply, because the Complainant wanted free or cheap labor, which my client refused.If anything, I would kindly ask that you please advise the Complainant and her husband to stop making allegations about my client's business on social media or legal action will be filed This complaint has no merit as it failed to state what my client did wrong or damage to the Complainant She paid $for $worth of work If anything, my client suffered from this ordeal with the Complainant as they spent time out of their busy schedule to attend to her unrealistic demands.Please do not hesitate to contact my office if you should have any questions.Thank you for your assistance
Our office was recently retained to represent the Respondent, TAlteration, with regard to a complaint that was filed on August 22, by one of its customers See attached for Revdex.com correspondence dated August 23, It is my understanding that TAlteration was to file its response within days of the notice Unfortunately, due to the holiday and start of the new school year, my client was unable to respond within the given time limit However, I would kindly request that you please consider my client's side of the story to ensure fair play in this matter.I was informed that the Complainant entered TAlteration at her own will after researching and learning of TAlteration's very high rating on social media See Attached for some sample Facebook ratings of TAlteration When she came to TAlteration she had indicated that she had used someone in the Fox Valley area in the past to alter her clothes She had mentioned that the other business offered very low or affordable pricing for their alteration services, but that it was too far of a drive, so she decided to find someone closer She is correct about the initial $price offered by TAlteration for their service The Complainant was agreeable to the $price and went to the ATM machine to withdraw money When she came back she wanted to renegotiate the price saying that she could get the same work done by the other place for far less After haggling over the price, the parties agreed to a lower amount of $ Our client did this to accommodate the Complainant as they knew this was for a very special occasion that the Complainant was intending the dress for.After the parties agreed to the lower price of $80.00, the Complainant again said she would need to go and withdraw money A while later she returns to the shop and again, changed her mind indicating she no longer wants the work done By this time my client had already started working on the dress Given that some work had already been provided, both parties agreed to a price of $for the work done on the dress.My client thought nothing of this until this complaint was filed with Revdex.com They are shock and very offended that a $price tag could be used by someone to try and ruin their business Adding insult to injury, the spouse of the Complainant, who is not even a customer had the audacity to go out into my client's Facebook and publicly entered the lowest possible rating of 1, while all of TAlteration's other customers rated them out of See attached for the spouse's rating.The Complainant is a business degree student, or may have graduated with a business degree from a very reputable college, yet she conducts and treats my client's business like a second class business Just because this is an Asian own alteration shop does not mean she can force them to provide cheap or free labor.Sadly, this complaint filed by the Complainant has nothing to do with unsatisfied service being provided by my client but simply, because the Complainant wanted free or cheap labor, which my client refused.If anything, I would kindly ask that you please advise the Complainant and her husband to stop making allegations about my client's business on social media or legal action will be filed This complaint has no merit as it failed to state what my client did wrong or damage to the Complainant She paid $for $worth of work If anything, my client suffered from this ordeal with the Complainant as they spent time out of their busy schedule to attend to her unrealistic demands.Please do not hesitate to contact my office if you should have any questions.Thank you for your assistance