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Tamarack Health Centre

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Reviews Clinic Tamarack Health Centre

Tamarack Health Centre Reviews (13)

Revdex.com:At this time, I have not been contacted by E-World Tours regarding complaint ID [redacted] .Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I realized people being late but customers should be alerted or notified in this situationJasmine keeps covering up and gives wrong info which is basically "lying"the bus is old like you said but I disagree that it is safethis came from Jasmine herself, making people walk a distance to avoid the possibility of getting a ticket due to broken windshield and telling passengers they will not have a way homewe paid in full for this trip and expect a decent or satisfactory servicethis was not metI demand a full refund including the $per person mandatory gratuity which is very wrong if the customer was not happy and the service was unsatisfactory In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Pilocations had been changed for times because they were lateWe picked up customer since 8:00am in Chinatown, waited until 8:30PM, they were still not shown upAll other PAX started yelling at Jasmine, and she had no choice, but; left after scheduled another pilocation (in NJ) with the PaxUnfortunately, when Jasmine arrived NJ, they are late again so Jasmine did the same thing, called and re-schedule the pilocationThey meet each other in the Rest Area finallyThe Bus might not in good condition, but; it should be ok, otherwise; DOT won't allow it to run on the roadWe admitted Jasmine had room for improvementThus, after she takes a re-training course and passes, we may then consider putting her on the waiting list Thank you and sorry for all the inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
FYI, before I contacted youI notified TAKETOURS, CUSTOMER SERVICE and I was diverted to you and that they are "*** *** *** ***"now, you are telling me to contact themsomeone has to settle this
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 The explanation given by the company was not complete.  Again,  in the morning we supposed to be leaving 8am but we left 9am.  All passengers were waiting for the bus for 1 hour.  Then the bus had a problem with the tire another delay happened.  Then we reached our first destination there was a commotion with the other tour group and they are stating that the bus who rescued us in the highway was there bus.  People from the other tour group were in front of our bus and they don't want us to leave.  We were stuck for 1 1/hrs in Cornerstone Museum NY.  The one on hold in immigration is understandable and we were just hold for 30 mins in the immigration.  but the company should take note that we are supposed to be in NIAGARA Canada immigration early we are supposed to be there at 8:30pm but unfortunately we arrived 11pm to enjoy the NIAGARA in the evening but again unfortunately because of the problems that the company should know how to take care smoothly we were not able to do it even though it is part of the itinerary.The company is stating that we didn't do any attractions that's why our time were wasted? In the first place, it is our choice not to do the attractions because iit was optional. We did the attraction but not through them we paid on our own because some of it we are not interested to do. What I am trying to make the company understand is that they should know how to handle their tour.  If the bus is really in a good condition no accidents and no unfortunate event will happen.  I would understand if it happened only one time but we were stuck 3 times on the road (major highways) and the last unfortunate event it made us wait for 2 hours in the highway.  How would you understand  that kind of situation if the bus was really in a good condition.  ?
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi This is [redacted], the office manager from E-World Tours. It's unfortunate for receiving this complaint. After I communicated with the tour guide Alfred, and here is explanation: Customer [redacted] pointed out about the [redacted] and [redacted], they are the same...

attraction. We never meant to confuse customers but President Museum is the other name of it. Alfred did not skip or miss any attraction on the itinerary. Indeed, there might had some unclear explanations between Alfred and [redacted] about this attraction, let us apologize for this. The complaint about the attitude. After I talked with Alfred personally, he already refunded the money back to customers when [redacted] said they didn't interested on some certain attractions ([redacted] was on of them). Of course, I am sure that Alfred could have a better way to communicate with [redacted] and I will definitely hold a meeting with Alfred to improve his customer service skill. I sincerely hope you will allow us the opportunity to serve you in the future. We value you as our customer. E-World Tours [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I realized people being late but customers should be alerted or notified in this situation. Jasmine keeps covering up and gives wrong info which is basically "lying". the bus is old like you said but I disagree that it is safe. this came from Jasmine herself, making people walk a distance to avoid the possibility of getting a ticket due to broken windshield and telling passengers they will not have a way home. we paid in full for this trip and expect a decent or satisfactory service. this was not met. I demand a full refund including the $16 per person mandatory gratuity which is very wrong if the customer was not happy and the service was unsatisfactory.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by E-World Tours regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by E-World Tours regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by E-World Tours regarding complaint ID [redacted].  And I am still demanding for our full refund.Sincerely,[redacted]

Pick-up locations had been changed for 3 times because they were late. We picked up customer since 8:00am in Chinatown, waited until 8:30PM, they were still not shown up. All other PAX started yelling at Jasmine, and she had no choice, but; left after scheduled another pick-up location (in NJ) with...

the Pax. Unfortunately, when Jasmine arrived NJ, they are late again so Jasmine did the same thing, called and re-schedule the pick-up location. They meet each other in the Rest Area finally. The Bus might not in good condition, but; it should be ok, otherwise; DOT won't allow it to run on the road. We admitted Jasmine had room for improvement. Thus, after she takes a re-training course and passes, we may then consider putting her on the waiting list Thank you and sorry for all the inconvenience.

In the morning of the departure day, the bus was in a good condition. But unfortunately the bus was down due to the mechanical problem. Our company reacted quickly and looked for a bus for replacement. The passengers waited for 40 minutes. Everything was in the right track after the replacement. But...

during the time crossing the border of Canada, one of the passengers had the personal issue of the visa caused the delay of the arrival to the first night hotel.  We found out that there was a problem on the battery on the way back to New York City, so we replaced the battery as soon as possible for the safety of our passengers. The tour guide and the driver spent an hour to change the battery. But the issue happened again, it was because of the alternator. We decided to replace the bus since it would take longer for fixing the alternator. We tried our best to shorten the procrastination. All the passengers arrived to New York City at 11pm. Our tour guide made apologies to all passengers for inconvenience; other passengers on the bus were satisfied. Even though there were some accidents happened, our tour guide still finished all the attractions. Since these passengers didn’t pay for any admission tickets, they felt the days were wasted.         As travel agency, we rent the bus and hotel from other companies. We are always willing to provide the best service to our customers. We are sorry for all the inconvenience and the accidents.Thank you.

Business Response to a Complaint[redacted] Response: We don't want to keep arguing. If you really think you deserve a FULL REFUND, please speak to your Travel Agency which you pay your tour fee. We will then negotiate with the Travel Agency. Thank you very much~

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Address: 105-9616 Franklin Ave, Fort McMurray, Alberta, Canada, T9H 2J9

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