We have contacted Mr*** today. We have scheduled him back into the dealership for another inspection of the transmissionHe feels that the issues he has been experiencing are becoming much worse so we will complete a thorough inspection and test drive of the vehicle to ensure
that the transmission is sound, safe and operating properly. We'll provide transportation to Mr*** while we complete our inspection and road tests. I believe he's scheduled for next week (week of June 13th). We'll accomodate him to the best of our ability.Matthew B***General ManagerJim Keim Ford Inc
The salesman accepted my check for the Escape.He accepted my Discover card for the warrant #***.Not one word was ever said about what they were allowing me for the Fusion or what the total on the Escape.He had quoted me the price $6,plus my fusion and was allowing me some of my money on the warranty plus the $
Good afternoon. We have had contact with Mr. [redacted] and have extended three options in an attempt to resolve his concerns. It is our hope that after discussing these three options with his wife, and choosing the one that benefits him the most, we will move forward with...
resolution. Thank you. Matt B.General Manager Jim Keim Ford Inc.
Attached please find the scanned versions of the sales documents for [redacted]. I've included a worksheet, buyers order (2 pages due to length of form), rebate disclosure form and the test drive agreement. Please contact me with any questions or requests for additional information.Thank you!Matt B[redacted]Roush Ford###-###-#### main###-###-#### faxEffective January 13, 2017Jim Keim Ford is now Roush Ford!Thank you Mr. Keim for building a great organization. Roush has been in the automotive business for over 50 years right here in Central Ohio (Roush Honda). We are very excited to join together and continue to serve you as Roush Ford.________________________________________
Good evening. Jim Keim Ford will be happy to reevaluate the transmission again for the 2013 Ford Focus in question. Although we cannot guarantee that another inspection will result in a diangosis different than what Ford Motor Company considers"normal driving characteristic"we are...
sympathetic to [redacted] concerns and will do our best to provide peace of mind. We would also be happy to meet here at the dealership and discuss a possible trade in towards the purchase of a different vehicle. Trade in value would be based on fair market value of the Focus towards the purchase price of a different product in stock at our store. Although it appears we were not the selling dealership of the Ford Focus we can certainly do our best to accomodate. Either way we will put forth the effort to help. I can be reached direct at ###-###-#### or e mail [redacted]Thank you.Matthew B[redacted]General ManagerJim Keim Ford Inc.
Corresponding with Mr. [redacted]. Very reasonable person....we are currently attempting to duplicate the wrench light warning and will will be putting forth every effort to resolve this issue for him. We hope to know something within the day or tomorrow. Very sorry for our...
failure to return a phone call within a reasonable amount of time.
This is to request that my case be continued or re-opened, as I have not resolved my complaint with Keim Ford concerning the faulty transmission on my Ford Focus. I did not have a chance to respond quickly enough beccause I was scheduled to bring the car back in on Thursday, June 16, 2016. This was the FOURTH time I brought the car in for the same problem. On this latest visit, they again claimed they could not verify the problem, or that the shudder "is within spec." The transmission shudder is intermittent, i.e., does not happen all the time, but when it does, it is unacceptable. This problem is verified by thousands of Ford Focus and Fiesta owners on the internet. I intend to pursue all avenues posssible until this case is resoved to my satisfaction.
Good afternoon. I have been made aware of the lease mileage disclosure concern and have reviewed a blank lease agreement. I will be pulling the original paperwork (the actual lease agreement signed by the customer) from the file and looking for any discrepencies or language that...
would lead the customer to believe that this .15 penalty is NOT a pre payment arrangement but in fact a post lease penalty. If I find anything misleading or vague about the language in the original contract signed by the customer that would lead he/she to believe that the post lease mileage penalty is in fact .15 per mile we will gladly refund the customer the difference. It is not our intent and it has never been our intent to "bait and switch", mislead, misrepresent the company or conduct business in any other manner contrary to the terms and conditions of the contract signed and dated by the customer. I will personally contact the customer myself once I review the contract which will be no later than Tuesday October 11th. Thank you. Matthew B[redacted] General Manager Jim Keim Ford Inc. Direct ###-###-####
Good morning,Ms. [redacted] has been to our dealership on more than one occassion for clarification on the matter at hand. We have certainly attempted to explain it in detail and are more than happy and willing to do it again and as many times needed. The rebates from our manufacturer (Ford...
Motor Company) are included in our discounted sale price and each vehicle disclaimer. In addition the "Customer Cash Payment Authorization Form" required by Ford is reflective of all rebates included in the transaction and discloses them by name and program number in an itemized fashion. We require acknowledgement by signature as means of proper disclosure and ethics at our dealership. That being said the manufacturer rebates totalling $2000 were in fact passed along to the customer and reflective in the total price, for which Ms. [redacted] rendered payment, of $6999. While signing all required, fully disclosed and legal documentation in our business office Ms. [redacted] made a decision to purchase, in addition to the vehicle itself, an extended service contract. She had a service contract included in her prior transaction involving her trade and so we cancelled that per her request and issued a pro rated credit towards the cost of a new extended service contract for her new vehicle. The cost of the new contract minus the prorated reimburseable amount on the old contract totalled $667. Ms. [redacted] paid for the new contract minus the prorated reimbursement ($667) with a credit card. We would be happy to review this again and as many times needed with Ms. [redacted] in order to eliminate what appears to be a misunderstanding.Thank you.Matthew B[redacted]General ManagerJim Keim Ford
Good evening. Jim Keim Ford will be happy to reevaluate the transmission again for the 2013 Ford Focus in question. Although we cannot guarantee that another inspection will result in a diangosis different than what Ford Motor Company considers"normal driving characteristic"we are sympathetic to [redacted] concerns and will do our best to provide peace of mind. We would also be happy to meet here at the dealership and discuss a possible trade in towards the purchase of a different vehicle. Trade in value would be based on fair market value of the Focus towards the purchase price of a different product in stock at our store. Although it appears we were not the selling dealership of the Ford Focus we can certainly do our best to accomodate. Either way we will put forth the effort to help. I can be reached direct at ###-###-#### or e mail [redacted]Thank you.Matthew B[redacted]General ManagerJim Keim Ford Inc.
Attached is a copy of executed agreement document.This message concerns complaint ID [redacted] submitted on 10/10/2016 against Jim Keim Ford. Thank you for contacting your Revdex.com. Your complaint has been sent to the business for their response. We will forward any response we receive from the business and provide you the opportunity to review it and to indicate whether you find the response acceptable.In the meantime, any written documentation you have should be submitted to Revdex.com to review and to add to your complaint file. Please email it to [email protected] or fax it to 614-486-6631 or mail it to Revdex.com, 1169 Dublin Rd, Columbus, OH 43215-1005.
To whom it may concern,I am satisfied with outcome of my dispute with Jim Keim Ford now.Thank you, *** ***
We have contacted Mr*** today. We have scheduled him back into the dealership for another inspection of the transmissionHe feels that the issues he has been experiencing are becoming much worse so we will complete a thorough inspection and test drive of the vehicle to ensure
that the transmission is sound, safe and operating properly. We'll provide transportation to Mr*** while we complete our inspection and road tests. I believe he's scheduled for next week (week of June 13th). We'll accomodate him to the best of our ability.Matthew B***General ManagerJim Keim Ford Inc
The salesman accepted my check for the Escape.He accepted my Discover card for the warrant #***.Not one word was ever said about what they were allowing me for the Fusion or what the total on the Escape.He had quoted me the price $6,plus my fusion and was allowing me some of my money on the warranty plus the $
Good afternoon. We have had contact with Mr. [redacted] and have extended three options in an attempt to resolve his concerns. It is our hope that after discussing these three options with his wife, and choosing the one that benefits him the most, we will move forward with...
resolution. Thank you. Matt B.General Manager Jim Keim Ford Inc.
Attached please find the scanned versions of the sales documents for [redacted]. I've included a worksheet, buyers order (2 pages due to length of form), rebate disclosure form and the test drive agreement. Please contact me with any questions or requests for additional information.Thank you!Matt B[redacted]Roush Ford###-###-#### main###-###-#### faxEffective January 13, 2017Jim Keim Ford is now Roush Ford!Thank you Mr. Keim for building a great organization. Roush has been in the automotive business for over 50 years right here in Central Ohio (Roush Honda). We are very excited to join together and continue to serve you as Roush Ford.________________________________________
Good evening. Jim Keim Ford will be happy to reevaluate the transmission again for the 2013 Ford Focus in question. Although we cannot guarantee that another inspection will result in a diangosis different than what Ford Motor Company considers"normal driving characteristic"we are...
sympathetic to [redacted] concerns and will do our best to provide peace of mind. We would also be happy to meet here at the dealership and discuss a possible trade in towards the purchase of a different vehicle. Trade in value would be based on fair market value of the Focus towards the purchase price of a different product in stock at our store. Although it appears we were not the selling dealership of the Ford Focus we can certainly do our best to accomodate. Either way we will put forth the effort to help. I can be reached direct at ###-###-#### or e mail [redacted]Thank you.Matthew B[redacted]General ManagerJim Keim Ford Inc.
Corresponding with Mr. [redacted]. Very reasonable person....we are currently attempting to duplicate the wrench light warning and will will be putting forth every effort to resolve this issue for him. We hope to know something within the day or tomorrow. Very sorry for our...
failure to return a phone call within a reasonable amount of time.
This is to request that my case be continued or re-opened, as I have not resolved my complaint with Keim Ford concerning the faulty transmission on my Ford Focus. I did not have a chance to respond quickly enough beccause I was scheduled to bring the car back in on Thursday, June 16, 2016. This was the FOURTH time I brought the car in for the same problem. On this latest visit, they again claimed they could not verify the problem, or that the shudder "is within spec." The transmission shudder is intermittent, i.e., does not happen all the time, but when it does, it is unacceptable. This problem is verified by thousands of Ford Focus and Fiesta owners on the internet. I intend to pursue all avenues posssible until this case is resoved to my satisfaction.
Good afternoon. I have been made aware of the lease mileage disclosure concern and have reviewed a blank lease agreement. I will be pulling the original paperwork (the actual lease agreement signed by the customer) from the file and looking for any discrepencies or language that...
would lead the customer to believe that this .15 penalty is NOT a pre payment arrangement but in fact a post lease penalty. If I find anything misleading or vague about the language in the original contract signed by the customer that would lead he/she to believe that the post lease mileage penalty is in fact .15 per mile we will gladly refund the customer the difference. It is not our intent and it has never been our intent to "bait and switch", mislead, misrepresent the company or conduct business in any other manner contrary to the terms and conditions of the contract signed and dated by the customer. I will personally contact the customer myself once I review the contract which will be no later than Tuesday October 11th. Thank you. Matthew B[redacted] General Manager Jim Keim Ford Inc. Direct ###-###-####
Good morning,Ms. [redacted] has been to our dealership on more than one occassion for clarification on the matter at hand. We have certainly attempted to explain it in detail and are more than happy and willing to do it again and as many times needed. The rebates from our manufacturer (Ford...
Motor Company) are included in our discounted sale price and each vehicle disclaimer. In addition the "Customer Cash Payment Authorization Form" required by Ford is reflective of all rebates included in the transaction and discloses them by name and program number in an itemized fashion. We require acknowledgement by signature as means of proper disclosure and ethics at our dealership. That being said the manufacturer rebates totalling $2000 were in fact passed along to the customer and reflective in the total price, for which Ms. [redacted] rendered payment, of $6999. While signing all required, fully disclosed and legal documentation in our business office Ms. [redacted] made a decision to purchase, in addition to the vehicle itself, an extended service contract. She had a service contract included in her prior transaction involving her trade and so we cancelled that per her request and issued a pro rated credit towards the cost of a new extended service contract for her new vehicle. The cost of the new contract minus the prorated reimburseable amount on the old contract totalled $667. Ms. [redacted] paid for the new contract minus the prorated reimbursement ($667) with a credit card. We would be happy to review this again and as many times needed with Ms. [redacted] in order to eliminate what appears to be a misunderstanding.Thank you.Matthew B[redacted]General ManagerJim Keim Ford
Good evening. Jim Keim Ford will be happy to reevaluate the transmission again for the 2013 Ford Focus in question. Although we cannot guarantee that another inspection will result in a diangosis different than what Ford Motor Company considers"normal driving characteristic"we are sympathetic to [redacted] concerns and will do our best to provide peace of mind. We would also be happy to meet here at the dealership and discuss a possible trade in towards the purchase of a different vehicle. Trade in value would be based on fair market value of the Focus towards the purchase price of a different product in stock at our store. Although it appears we were not the selling dealership of the Ford Focus we can certainly do our best to accomodate. Either way we will put forth the effort to help. I can be reached direct at ###-###-#### or e mail [redacted]Thank you.Matthew B[redacted]General ManagerJim Keim Ford Inc.
Attached is a copy of executed agreement document.This message concerns complaint ID [redacted] submitted on 10/10/2016 against Jim Keim Ford. Thank you for contacting your Revdex.com. Your complaint has been sent to the business for their response. We will forward any response we receive from the business and provide you the opportunity to review it and to indicate whether you find the response acceptable.In the meantime, any written documentation you have should be submitted to Revdex.com to review and to add to your complaint file. Please email it to [email protected] or fax it to 614-486-6631 or mail it to Revdex.com, 1169 Dublin Rd, Columbus, OH 43215-1005.