Tamaras Bakery LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I was reading over [redacted] newest response and I guess I just really don’t understand how this process worksAt what point does someone from the Revdex.com step in to help?She has made more statements that are not true and now claims there is some second contract she doesn’t disclose to her clients until the planning meeting right before the weddingHow much in that conflicts with her advertizing and what clients are originally told?I never threatened a bad reviewIn fact it was completely the oppositeI was telling her (e-mail) that I would much rather work with her, ask questions, clarify things and make sure we were on the same page as I see no point in writing a bad review later because by then it is too late.She says she would “let me out of the contract” like that’s what I wantedThat isn’t the caseShe is misrepresenting thingsShe told me she didn’t want to do itThis is a cut and paste of how she notified me Good Afternoon ***, If you can get me an address we can get that deposit back to you right away, we truly do not feel comfortable continuing with this contractThank you, [redacted] There was nothing else in the e-mailThere was nothing prior to this e-mail where I said I didn’t want her to do the cakeI had not asked for a deposit backShe keeps making statements as we go back and forthI don’t know if she just decided she wanted that day off, realized that I had been given a copy of the serving sizes and she didn’t want customers to have that or just decided she didn’t like me (even though we still haven’t met) but the e-mail above was her e-mail to try and end the contract .not my ideaI’m not familiar with this whole processAt some point does someone contact me with an address that I can send copies of what I was given, the e-mails and anything else you may need to follow up on this? I can continue to respond to her claims but I’m not sure it’s going anywhere.The way I understand thingsThere was a contractShe stated that herself.There was an anticipatory breach of contract with her above E-mail (cut/paste)By breaching the contract she owes compensatory damages.The rest shouldn’t make any differenceI barely asked for anything originallyJust the equivalent she would’ve kept from us had we backed outShe wouldn’t take any responsibility and even consider thatI’ve been told by some of the other cake people I met with and others in the business that this is very typical for her and it just doesn’t seem right she can do this to people.She put in her last response something about cashing the depositIt was already done this morning (my slip shows 8:32am) prior to my receiving her responseMy guess is she checked and already knew that before she wrote it much like the postmark stated she thought there would be no further action was two days after she responded on hereClearly I’m frustratedThis has been very time consuming and expensive, both having to start over with a cake after she backed out and now trying to get some compensation for it but hopefully my going through this process will spare the next bride these hassles with her.Please let me know if you’d like me to continue to respond to her or what the next step isLike I said, I’m not really sure how the process worksI don’t know if someone steps in at some point to offer their opinion, if someone at the Revdex.com can force her to do something or if as the business owner she can just continue to refuse and if so does that lower her rating on your site?I called because I really just don’t know what’s next and it’s very upsetting to keep reading her responsesI’d like to just give up so I don’t have to read the statements she is coming up with but I just don’t think it is right that she be allowed to conduct business like thisI’m sure she knows it is hardly worth our hiring a lawyer and she is just counting on it going away Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** has made many statements in trying to defend her breech of contract and claim she has no further responsibility for itSince I can’t just attach all the E-mails, phone conversation and her brochures/contract/policies I’ll address her statements by paragraph*** admits to entering a contact with us but then makes a claim about neither of us signing itThere is no where on her contract for either party to sign so clearly there is no intent to ever sign itRegardless of signature, our deposit was accepted and we had a contractClaiming she waits until the detail appointment for it to count is ridiculous when she accepted the deposit and with typical Saturday weddings couples would generally be unable to find another cake vendor by thenRegardless, of her signature and detail appointment we had a contract; she states that herself and she expressed intent to breach that contract on 7/5/2016.2,and *** states I was unhappy was samples, design and policies (by policy talking about method of scheduling appointments not really “policy”)At no point did I state I was unhappy with any of the things she claims I wasI did ask some questions and express some concerns to her about some other areas (customer service and inconsistencies) I have repeatedly discussed with *** in E-mail and by once by phone her claims after she finally spoke with me for the first time but I will break them down again here.AVery early on (the same event we signed the contract) we went to a tasting eventThere were a lot of flavorsOur favorite flavor was listed as a cupcake flavorSince *** sells cakes and cupcakes there was some confusion as to what we were tasting at the eventSo I asked her “to fix my memory or confusion”That hardly sounds as if I was angryIt turns out the flavor we liked was called a cupcake flavor at the event but also had a cake nameshe told us what that was and it was not a big deal to usNothing we were unhappy or angry about as she claimsBHer policies state “tasting parties are held at least bi-monthly for anyone wanting to taste more flavors” I watched her site postings for the next date and there were none for a couple monthsI messaged twice with no response (she did respond to the second message after I also e-mailed and called twice) and I called the store twice both times getting no answer and no offer to find outIn these same two phone calls I also asked when we should plan to meet with her and was given no answer and no offer to find outWhen I e-mailed *** to get these answers I did mention the poor customer serviceAs a business owner I would think she would want to know. She responded to the cake tastings with the following statement which does conflict with her previous statement “During our crazy wedding/graduation season we simply don't necessarily hold tasting events, those are something we do when we can fit them in without compromising the time we are committing to our current orders and they are really targeted for new couples to learn what we are about.” I booked my appointment through e-mail with herAgain, she states I was unhappyDisappointed there wasn’t another tasting since the first one was a little overwhelming to remember the flavors and expecting another available based on her documentation but not unhappy or angryIn no way was I unhappy about having to schedule my appointment through E-mailThat claim is doesn’t even deserve the time to type itC*** left out part of my quote regarding tasteThe full quote was “I’ve seen your cakes multiple times at wedding shows and they are beautiful and I’m always impressed by the detailI don’t think they taste the best but they look the best and that’s what’s important to me.” As I explained to *** repeatedly this statement was in no way a complaint about the taste but rather to emphasize to her why I liked her cakes so muchShe is refusing to focus on anything but one part of the statement or got mad one person thinks she’s not the best at every aspect of a cakeSince the part I said was most important to me was the part I was complimenting her on makes her completely capable of making our cake and voids her claimDShe also states I had viewed work not up to standardsThis is trueI had seen a one tier, donated cake with a design nothing like what a wedding cake would be and the quality was nothing like what I have always seen come out of her bakeryAssuming since it was donated, not a wedding cake, not tiered and much simpler someone else probably did itI did ask questions and clarify that *** would be doing the wedding cake and wanted to make sure it was clear I was looking for the wedding cake quality I had seen not the other cake*** never disagreed that someone else made that cakeAgain, I was not unhappy to have seen another cakeThere was just a large discrepancy between them and I wanted to be clarify the discrepancy I had seenIt should not have been a big deal as the two cakes were not in even close to the same categoryEAs far as not meeting my design goals and missing the mark….since we had not discussed what I wanted for a design at any point I have no idea how *** can possibly claim she felt she was unable to meet my design goals or that I was unhappy with the designWe had not met yet, had not discussed the design at all and had only talked on the phone (not at all about design) after *** expressed intent to breach the contractI repeatedly suggested we call or meet as she seemed to be misunderstanding things5.*** can’t be implying that after she breached a contract with me I should allow her to choose her replacement*** also never asked for a CC#Yes, I did wait to provide her with an address as I wanted to look for a replacement firstAfter realizing how much more it was going to cost I did ask in addition to the deposit returned for an additional $equivalent to $she would’ve kept form us had we breached the contract with herPer *** policies size isn’t required until 3wks prior by then it would be too late to find another cake vendor, per her policies all flavors and fillings are includedAlso, all designs are included except “extensive sugar flowers, castles and uniquely sculpted cakes.” I was not having any sugar flowers as I have a very elaborate real floral display for under the cake and I was not having a castle or other sculptureI did ask to see photos or gold or silver frosting but had not decided on color yetI did have a number of photos of fondant design picked outIt wouldn’t matter as it is included in her price per her policiesAs far as number of servings, that often isn’t known until the RSVP’s come back and some just order the cake size they want regardless of RSVP’sEither way I can compare the serving sizes I planned on with her that include everything to the same serving sizes with someone else that do not by showing them varies design optionsThe price differences I stated were with choosing only the most basic of the photos I was consideringYes, I’m sure there are bakers with lower prices but I am still entitled to what I would’ve had and at the same cost had the contract had been completedThat doesn’t mean a crappy cake at a good price and *** is off the hookEven if cake costs aren’t considered there are all the other additional costs to considerI originally only asked for $that didn’t even cover those and she still refusedHow *** feels I did or did not communicate is irrelevantI even stated to her a number of times, things often get misunderstood in E-mail and suggested she call or we meetShe refused as she had already made up her mindAsking questions, asking for clarification and making an owner aware of customer service issues are all things a good customer does*** not liking it or even deciding she doesn’t like me if that’s the case are not valid reasons for breaching a contract and I still feel she owes compensatory damagesThere was no “agreement” on my part to end the contractOn 7/5/*** ended it with an anticipatory breach of contractAfter talking with her it was clear no matter what I said or did she had no intention of honoring the contractAfter our phone call she was supposed to talk to her husband and call me back and did notIt was not mutually ended, I did not agree to itI was however responsible about it and did proceed with finding another vendorThe law as I understand it doesn’t require me to wait until my wedding date to see if *** will show up to consider the contract breached after she has clearly expressed that intent In addition to *** response she did send my deposit back with a letter I believe attempting to eliminate all responsibility on her part and document more statementsThe letter states that the contract was ended mutuallyIt was notHad it been ended mutually it would’ve benefited both partiesShe would’ve stated she didn’t want to do it and I would’ve said ok that sounds like a good idea, I didn’t want you to do it eitherThat is NOT what happenedShe stated she didn’t want to do it and was going to return my depositI tried to work with her and she continued to insist she didn’t want to do it and where could she send my depositThis is costing us more money and ending the contract was NOT mutualShe also states that “With this reimbursement the contract will be officially concluded, releasing both parties from further action.” Just because she sends that doesn’t make it trueThe check she sent is not “reimbursement” she didn’t reimburse us for anything yetIt is only a return of our depositAlso, she already knows that we are pursuing further action for damages as she has already been responding to the complaint on this (Revdex.com) siteThe letter was postmarked two days after she responded to this complaintI do not accept statements made by her in the letterI am still requesting the additional costs incurred outlined in the original complaintI was more than fair with the original $I asked for that she refused to do, I’m still being more than fair with what I’m asking now as we are still losing more than I’m asking and she is still refusing to take any responsibility for not honoring the contract she entered into and breached.*** states she didn’t feel comfortable doing the cake and ended the contract because she didn’t feel she could meet my design goals but at the same time states she doesn’t feel she can compensate for extra costs associated with the cake because she has no idea what the design goals wereHow can she know my design goals and not be able to meet them but not know my design goals at all?*** states the contract was ended mutually but states she thought it wasn’t a good fit, she thought we should end it, she felt uncomfortable, she felt, she thought, she suggested, etc*** herself makes it very clear she is the one that ended the contract based on what she wantedShe got want she wantedShe exited the contract like she wanted and now she needs to take responsibility for that and compensate for it.
Regards,
*** ***

*** and I did enter into an initial contract for her wedding for I had not signed the contract, nor had sheI generally do this at our detailing meeting which we had not had yetBecause *** was unhappy before we met to do the sampling and design, I felt as though we were not a good
fit for her wedding day and I told her that I thought we should end the relationship and I would refund her $immediatelyI felt uncomfortable moving forward because she had been unhappy with our policies as far as booking an appointment, had complained about samples we had at one event, as well as I felt I was missing the mark as far as her design goals in the preparation as we were working towards her design appointmentHer e-mails were very passive aggressive and I knew that I was repeatedly missing the mark As we proceeded in the process, she indicated that our "cakes do not taste the best" and that she had viewed work of ours she found to not be up to her standards Truly my wedding couples are the most important part of my business, I feel a brides wedding day is one of her most important days of her lifeHer e-mails indicated that we were not meeting her needs, therefore I suggested she look for a vendor that would be a better match for her needsI called other bakers, all of whom are local and available for her wedding date and than called her and offered both verbally and in writing to end the contract and immediately refund her $deposit so she could find someone who did fit her needsShe refused at the time to give me an address or credit card number to get her the refundIn the end she did make the final decision to end the contract and asked for additional fundsI will not agree to compensate extra costs for a variety of reasonsFirst and foremost, she never received a final quote from me, we never designed a cakeMost of my cakes are covered under my base prices, but not all of them I had no sizes down, no flavors, no design, and had not given her a final quoteIn her discussion with me was asking for gold, silver and bling which are items that can significantly affect costs outside of my designsMany of my cakes are covered under base prices but I do not know if hers would be since we had not designed it yet, I don’t know how many servings she would have chosenTherefore *** can not back up her claims that we would have been lower pricedAlso I am aware of many other local bakers who are available on her date of whom all are lower priced than I am, she may feel free to choose whomever she would likeUltimately due to the way *** communicated with us and indicated our cakes were not up to her standards I suggested we release her from her contract and give her $back that she had paidBefore doing this I took the time to call alternate vendors and ensure she had options and told her I did soShe agreed to end the contract and I am refunding the $

I am writing in regards to [redacted] response. My entire goal in asking [redacted] to end our contract was to provide her with the option to find the best fit for her needs for her very special day. A wedding is a once in a lifetime experience and I care very much about my couples and never want to have my services be something that affect their day negatively. [redacted] had indicated on numerous occasions that we were not meeting her expectations, this was even before our consult.  She had even threatened bad reviews before we even met, I just felt we were not a good fit, she is a bride, her day is so important and our staff was already frustrating her and she was voicing concerns. Therefore I offered her the option of a full refund of her deposit and letting her out of the contract.I can not refund money that was not paid. She was never given a final quote from me at any time and has no grounds to her claims I am less expensive than other vendors.  With having only a general price list as a guide at this point in the process she has not had her design consult to receive a quote, I suggested we end the contract before this.  To her argument, I don't see how her request for reimbursement is valid based upon that she has never had a full consult or price quote and supposedly estimates from other vendors, regardless. In the end if she would like to continue our contract we can do so, I did not end the contract or breach it at this point. To end the contract she needs to agree I can do so. My contract is 3 pages long and there is a signature page which is not signed, but truly this is irrelevant because she is choosing to end the contract as well as myself. In conclusion, This is the first time in 19 years of business that I have had a client be so difficult and rude multiple times that I felt it was in both of our best interest to end the contract. In the end she claims I breached a contract. I did not do this, I suggested that I mail her deposit back. If she chooses to not cash it we can meet and we can fulfill the contract. I do not believe this is the best option for either of us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was reading over [redacted] newest response and I guess I just really don’t understand how this process works. At what point does someone from the Revdex.com step in to help?She has made more statements that are not true and now claims there is some second contract she doesn’t disclose to her clients until the planning meeting right before the wedding. How much in that conflicts with her advertizing and what clients are originally told?I never threatened a bad review. In fact it was completely the opposite. I was telling her (e-mail) that I would much rather work with her, ask questions, clarify things and make sure we were on the same page as I see no point in writing a bad review later because by then it is too late.She says she would “let me out of the contract” like that’s what I wanted. That isn’t the case. She is misrepresenting things. She told me she didn’t want to do it. This is a cut and paste of how she notified me Good Afternoon [redacted], If you can get me an address we can get that deposit back to you right away, we truly do not feel comfortable continuing with this contract. Thank you,[redacted] There was nothing else in the e-mail. There was nothing prior to this e-mail where I said I didn’t want her to do the cake. I had not asked for a deposit back. She keeps making false statements as we go back and forth. I don’t know if she just decided she wanted that day off, realized that I had been given a copy of the serving sizes and she didn’t want customers to have that or just decided she didn’t like me (even though we still haven’t met) but the e-mail above was her e-mail to try and end the contract….not my idea. I’m not familiar with this whole process. At some point does someone contact me with an address that I can send copies of what I was given, the e-mails and anything else you may need to follow up on this? I can continue to respond to her claims but I’m not sure it’s going anywhere.The way I understand thingsThere was a contract. She stated that herself.There was an anticipatory breach of contract with her above E-mail (cut/paste)By breaching the contract she owes compensatory damages.The rest shouldn’t make any difference. I barely asked for anything originally. Just the equivalent she would’ve kept from us had we backed out. She wouldn’t take any responsibility and even consider that. I’ve been told by some of the other cake people I met with and others in the business that this is very typical for her and it just doesn’t seem right she can do this to people.She put in her last response something about cashing the deposit. It was already done this morning (my slip shows 8:32am) prior to my receiving her response. My guess is she checked and already knew that before she wrote it much like the postmark stated she thought there would be no further action was two days after she responded on here. Clearly I’m frustrated. This has been very time consuming and expensive, both having to start over with a cake after she backed out and now trying to get some compensation for it but hopefully my going through this process will spare the next bride these hassles with her.Please let me know if you’d like me to continue to respond to her or what the next step is. Like I said, I’m not really sure how the process works. I don’t know if someone steps in at some point to offer their opinion, if someone at the Revdex.com can force her to do something or if as the business owner she can just continue to refuse and if so does that lower her rating on your site?I called because I really just don’t know what’s next and it’s very upsetting to keep reading her responses. I’d like to just give up so I don’t have to read the statements she is coming up with but I just don’t think it is right that she be allowed to conduct business like this. I’m sure she knows it is hardly worth our hiring a lawyer and she is just counting on it going away. 
Regards,
[redacted]