Complaint: ***
I am rejecting this response because: There is still a balance owed to meThey didn't rectify this issue in a business day it took days for me to hear a response from the management I made sure that when I paid on April 1st that I made it abundantly clear that was all that I owed them and that would make me completely paid up to the apartment baring any damages to the apartmentThey found no damages to the apartment and added another days to the billI do not feel that I owe them that because I made sure that on the 1st I paid all I was suppose to payThe management was very rude on the phone and continued to interrupt me when I spokeI tried show the lady that she had overcharged me and that I was square with the apartment on the 1stThey added the days to encompass my deposits that they are holdingI still have overpaid and my balance is NOT ZeroI am still owed money from this transactionYou will note that lines up from the bottom is the day that I made sure I was done with the apartment and paid the The second to last line notes a rental charge of dollarsIf the days are calculated the same as I have calculated that is per dayThat being said they overcharged me days, that is dollars not just the that they subtracted because they made up chargesThat they are only removing their shows me that they are a dishonest group of peopleThey are still trying to collect all of my deposits so that they don't owe me any moneyI feel that the dollar charge is invalid, and any charge past what I discussed with them on the 1st is just the apartment complex trying to milk every dollar out of the accountThis is not the first issue I have had with this apartment complex and "loosing" money.
*** ***
Former resident was in fact overcharged. Former resident should have only owed through a 30 day notice per the lease agreement and he was accidentally overcharged for 41 days. This was a clerical issue that was promptly resolved within the same business day. Due to the hostility the former resident...
expressed while on the phone, I asked to review his bill so I could calculate where our deposit accounting went wrong and asked him if I could call him back. He threatened to notify the Revdex.com and abruptly hung up on me. We have erased his delinquency and retracted his account from the collection agency. The former resident was notified by phone and also sent a copy of his revised account ledger to show his balance is zero by an e-mail address that the former resident provided.
Initial Business Response /* (1000, 5, 2015/09/21) */
Contact Name and Title: [redacted] / Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@caseusa.com
Former resident was informed of move-out procedures upon signing her lease agreement at move-in. Procedure with Case & Associates states...
that resident must turn in a 30 day notice to vacate in writing during office hours. This is stated in her lease agreement (paragraph 37) and is also posted outside of the leasing office. I could not accept her e-mailed 30 day notice to vacate and explained to her why in my reply. Former resident acknowledged that she understood why we require it to be written and signed, and she promptly came to the leasing office and took care of the necessary paperwork. Near the end of her 30 day notice, former resident e-mailed me again to extend her notice to vacate. Her apartment had already been pre-leased and I explained to her that we cannot extend her notice. This is stated in the lease agreement, paragraph 38. Resident refused to comply and stated that she will not leave the apartment until the new date that she wanted. Under the advice of our property attorney, I told her that I would have to file for an unlawful willful holdover and begin the eviction process. The repair for the broken windows were charged to the former resident because she never reported them being damaged due to weather or lawn crew, and they were taped along the cracks from the interior of apartment. Any damages not reported to the office are charged to the resident. The square footages are correct, as the square footage includes all livable and/or usable space (hot water closet, linen closet, bar, etc). The water bill is issued by the city, not by Tammaron Village Apartments.
I have attached all e-mail correspondence with former resident. I refused to accept phone calls with former resident after she called me at the office one time with vile and abusive language.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm glad this is for all to see so that others will boldly stand up for themselves.
(1) I did turn in the notice, so what's her point?
(2) I never asked for an extension, I mistyped 8/31/15 instead of 7/31/15. After she jumped on "evicting" me (which is where I got really ugly trying to call her); I replied in an email that it was a TYPO. Never asked to stay longer. I will be sending all these emails to corporate and sharing online since I can't do that with my phone at this time.
(3) I actually found the email regarding the broken windows due to storms and I will be sharing those.
(4) The tape on the windows she is referring to would be the Christmas wrapping tape because we had a Christmas decoration contest letter that was sent out. I'm not sure how Christmas wrapping tape hurts a window? That is why the small amount is inside...not to fix a window. Unless she thinks this holds a crack together?
(5) The square footage is not correct. Why defer this to the city regarding the water charge? They charge according to the footage Case & Associate provides.
(6) I admitted upfront and apologized first for my language in this complaint..taking full responsibility. It's obvious she doesn't have a clue or feelings on dealing with parents who have both had cancer twice. Why continue to push someone? She is vindictive and retaliating. I've never had any issues in 15 years of apartment rental with any landlord. I left every apartment in perfect condition. At Tamarron,I didn't even have a nail in the wall. I have found many online complaints on her and [redacted]..the ones that they can't control/delete (as they have on the Tamarron website page). I will provide all emails this weekend. I will also share the ER bill for bronchitus that was caused by the smoking environment....the building I was in was the newest due to previous arson...so the building is about 15 years old. No real reason for the smoke to be so heavy. In addition, I will share the email where I complained about the manager ([redacted]) and another elderly woman smoking at my door...and then lieing on me about it. I will also note that I've never had bronchitus and the doctor made me take x-rays for a cough that I had for 2 straight months. He thought I was a smoker cause I had no cold, no signs of any drainage. I also work in a non-smoking environment so it's easy to see where the problem lies. I also have pics of cardboards that was placed under the kitchen counter ...instead of fixing the holes and painting over it. I never ONCE complained about any of this until now. SO if you want to falsely accuse me of breaking windows, I will also be asking for repayment of my ER bill due to poor insulation. I want this removed off my credit. I will pay what I owe but not for windows that I did not break. I want proof that the credit agency M.A.R.S. (Ph: XXX-XXX-XXXX) has removed it from my credit report. They sent me a letter stating "Failure to Respond". IT was the first and only time I had heard from them.
The true reviews that they can't delete: http://www.apartmentratings.com/ok/oklahoma-city/tammaron-village-apartments_XXX...⇄
Complaint: ***
I am rejecting this response because: There is still a balance owed to meThey didn't rectify this issue in a business day it took days for me to hear a response from the management I made sure that when I paid on April 1st that I made it abundantly clear that was all that I owed them and that would make me completely paid up to the apartment baring any damages to the apartmentThey found no damages to the apartment and added another days to the billI do not feel that I owe them that because I made sure that on the 1st I paid all I was suppose to payThe management was very rude on the phone and continued to interrupt me when I spokeI tried show the lady that she had overcharged me and that I was square with the apartment on the 1stThey added the days to encompass my deposits that they are holdingI still have overpaid and my balance is NOT ZeroI am still owed money from this transactionYou will note that lines up from the bottom is the day that I made sure I was done with the apartment and paid the The second to last line notes a rental charge of dollarsIf the days are calculated the same as I have calculated that is per dayThat being said they overcharged me days, that is dollars not just the that they subtracted because they made up chargesThat they are only removing their shows me that they are a dishonest group of peopleThey are still trying to collect all of my deposits so that they don't owe me any moneyI feel that the dollar charge is invalid, and any charge past what I discussed with them on the 1st is just the apartment complex trying to milk every dollar out of the accountThis is not the first issue I have had with this apartment complex and "loosing" money.
*** ***
Former resident was in fact overcharged. Former resident should have only owed through a 30 day notice per the lease agreement and he was accidentally overcharged for 41 days. This was a clerical issue that was promptly resolved within the same business day. Due to the hostility the former resident...
expressed while on the phone, I asked to review his bill so I could calculate where our deposit accounting went wrong and asked him if I could call him back. He threatened to notify the Revdex.com and abruptly hung up on me. We have erased his delinquency and retracted his account from the collection agency. The former resident was notified by phone and also sent a copy of his revised account ledger to show his balance is zero by an e-mail address that the former resident provided.
Initial Business Response /* (1000, 5, 2015/09/21) */
Contact Name and Title: [redacted] / Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@caseusa.com
Former resident was informed of move-out procedures upon signing her lease agreement at move-in. Procedure with Case & Associates states...
that resident must turn in a 30 day notice to vacate in writing during office hours. This is stated in her lease agreement (paragraph 37) and is also posted outside of the leasing office. I could not accept her e-mailed 30 day notice to vacate and explained to her why in my reply. Former resident acknowledged that she understood why we require it to be written and signed, and she promptly came to the leasing office and took care of the necessary paperwork. Near the end of her 30 day notice, former resident e-mailed me again to extend her notice to vacate. Her apartment had already been pre-leased and I explained to her that we cannot extend her notice. This is stated in the lease agreement, paragraph 38. Resident refused to comply and stated that she will not leave the apartment until the new date that she wanted. Under the advice of our property attorney, I told her that I would have to file for an unlawful willful holdover and begin the eviction process. The repair for the broken windows were charged to the former resident because she never reported them being damaged due to weather or lawn crew, and they were taped along the cracks from the interior of apartment. Any damages not reported to the office are charged to the resident. The square footages are correct, as the square footage includes all livable and/or usable space (hot water closet, linen closet, bar, etc). The water bill is issued by the city, not by Tammaron Village Apartments.
I have attached all e-mail correspondence with former resident. I refused to accept phone calls with former resident after she called me at the office one time with vile and abusive language.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm glad this is for all to see so that others will boldly stand up for themselves.
(1) I did turn in the notice, so what's her point?
(2) I never asked for an extension, I mistyped 8/31/15 instead of 7/31/15. After she jumped on "evicting" me (which is where I got really ugly trying to call her); I replied in an email that it was a TYPO. Never asked to stay longer. I will be sending all these emails to corporate and sharing online since I can't do that with my phone at this time.
(3) I actually found the email regarding the broken windows due to storms and I will be sharing those.
(4) The tape on the windows she is referring to would be the Christmas wrapping tape because we had a Christmas decoration contest letter that was sent out. I'm not sure how Christmas wrapping tape hurts a window? That is why the small amount is inside...not to fix a window. Unless she thinks this holds a crack together?
(5) The square footage is not correct. Why defer this to the city regarding the water charge? They charge according to the footage Case & Associate provides.
(6) I admitted upfront and apologized first for my language in this complaint..taking full responsibility. It's obvious she doesn't have a clue or feelings on dealing with parents who have both had cancer twice. Why continue to push someone? She is vindictive and retaliating. I've never had any issues in 15 years of apartment rental with any landlord. I left every apartment in perfect condition. At Tamarron,I didn't even have a nail in the wall. I have found many online complaints on her and [redacted]..the ones that they can't control/delete (as they have on the Tamarron website page). I will provide all emails this weekend. I will also share the ER bill for bronchitus that was caused by the smoking environment....the building I was in was the newest due to previous arson...so the building is about 15 years old. No real reason for the smoke to be so heavy. In addition, I will share the email where I complained about the manager ([redacted]) and another elderly woman smoking at my door...and then lieing on me about it. I will also note that I've never had bronchitus and the doctor made me take x-rays for a cough that I had for 2 straight months. He thought I was a smoker cause I had no cold, no signs of any drainage. I also work in a non-smoking environment so it's easy to see where the problem lies. I also have pics of cardboards that was placed under the kitchen counter ...instead of fixing the holes and painting over it. I never ONCE complained about any of this until now. SO if you want to falsely accuse me of breaking windows, I will also be asking for repayment of my ER bill due to poor insulation. I want this removed off my credit. I will pay what I owe but not for windows that I did not break. I want proof that the credit agency M.A.R.S. (Ph: XXX-XXX-XXXX) has removed it from my credit report. They sent me a letter stating "Failure to Respond". IT was the first and only time I had heard from them.
The true reviews that they can't delete:
http://www.apartmentratings.com/ok/oklahoma-city/tammaron-village-apartments_XXX...⇄