Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]
Regards,
T[redacted] H[redacted]When I dropped my machine off I explained what was going on with it and asked you to do whatever it needed to get it running right. I told you I had the starter previously tested when you told me that was the problem and that it had tested good. You told me you were sure it was the starter. I now know the only problem was one single worn wire and nothing more but I was charged all that money for something I didn't need only to have the same problem after. Of course I wasn't going to bring it back when it wasn't done right there the first time only so I would have to pay you more to have it probably still not done right! I have lots of kids and I'm not rich and couldn't really even afford what I already paid you! I don't wish to keep arguing about the problem. You ripped me off and put two blades on that were half an inch too big, my machine still did the same exact thing after you worked on it, a part was broken and your employee was extremely rude and using bad language to my husband and I within hearing of my child. You are in the wrong but I don't think you will own up to it, especially after reading your other reviews online.
First of all when Ms H[redacted] came in she was told we were running about 2-3 weeks on repairs. She came in on 7/11/2017 and unit was picked up on 8/4/2017 (3wk and 2 days) . She added the xtra 2-3 days by adding a tuneup to job order at the last minute. When unit came in it would not start or...
roll and looked like it had it had been severely neglected over its 8+ years. She told us that she had tried to repair it herself by replacing several switches /parts many of them were wrong parts. Of the $513.00 bill only $330.00($200.00 was 1 part the starter) were to fix the starting issue and the other $183.00 has to do with the tuneup she added to the work order. We spent a half a day starting and restarting the mower to make sure it was working and we started the unit a drove it on the trailer. The bushing she talked about had nothing to do with the starting issue and we never even worked on the area of the mower but Ms H[redacted] told my mechanic he must have broke it and she was the customer and the customer is always right he should replace it for free. L[redacted] remove the bushing in front of the customer and explained and showed the customer that the item was dry rottred from years of Uv exposure and weather. He told Ms H[redacted] that this was well worn mower and the bushing do wear out and if she wanted to pay for the addition part he could order that was nothing we stocked. Apparently this was not going to satisfy her because she insisted it should be free, so as instructed with abusive customers L[redacted] is suppose to just walk away. Later Ms H[redacted] called and said it would take several times turning the key to get it to start. I told her that if it continued to bring it back and we would look further into the problem and we might have to replace wiring harness if it continues and thats the way our call ended. She has not brought unit back but she had time to log on to Google to gives a bad and unfair review before she even allowed us to address any "issues" that she is complaining about. And now she is contacting you to complain and we still havnt seen the unit to even verify there is a problem or is it just made up by Mr H[redacted] to try to get a free repair and tuneup. That all I got to say
Let me put this in perspective: Between April and Sept. each year we get a landslide of outdoor power equipment in for repair. Everyone waits till the last monument and we go from an avg. of few days for a repair to 2 -3 weeks for a repair. Every shop in Spartanburg goes thru the same predicament...
Storage space is a premium and we rely on customers to pick their units up as soon as they are called. If they dont pick up after 10 days of being notified it is ready , we charge a $3/day storage fee and it is posted in our shop. Now to the response I could not find the name in your complaint in our system but I did inquire with the front customer service and I was able to connect it to a customer by the name of [redacted] brought a push lawnmower in for repair on May 21 2015. On 6/9/2015 [redacted] was called to to inform him that his mower was ready to be pick up. Customer was called again on 6/15/15 and on 7/15/2015 with no response at all. On 8/5/15 2 ladies came in our shop and asked if [redacted]s"mower was still here. I told them it was but after sitting so long the carb might need cleaned again at an additional charge since it was left so long. The June bill was $91.14 without storage fees ($3/day $114.00 total storage fee) for a total bill of $205.00. The ladies said they could not afford that much and I felt sorry for them and they end up paying $75.14 on 8/5/15. We started the mower and loaded it in their car. On or about 9/3 one of the ladies returned with the mower in the back of the car and said it would not run. I unloaded unit right then and tried to start and it would start and die. I took it in the shop and dump out the gas in the mower and replaced it with fresh gas. The mower started right up and I mowed a small section of grass in our parking lot to show her it was running and cutting grass I then re loaded it in their car and she left . I did all this at no charge and put her in front of other customers we were trying to get finished. On 8/8/15 the same lady returned with the mower in her trunk. She told customer service it would not start and she wanted her money back. We told her that she wasn't getting a refund and if she wanted to leave it for evaluation we would take a look at it in a weeks or so which is our current wait time. She asked our mechanic to unload the mower and she said she didn't care what we did with it but she wasn't taking it back home. I am not sure what else I could have done she left the mower without leaving a phone number so I do not know how to contact her to see what she wants us to do with the mower.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]
Regards,
T[redacted]They never offered to make anything right, only to charge me more money to check other things and I can't afford it nor do I have all that time on my hands. My other blade wasn't sharpened like they said either so of course I shouldn't have been charged!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]
Regards,
T[redacted] H[redacted]When I dropped my machine off I explained what was going on with it and asked you to do whatever it needed to get it running right. I told you I had the starter previously tested when you told me that was the problem and that it had tested good. You told me you were sure it was the starter. I now know the only problem was one single worn wire and nothing more but I was charged all that money for something I didn't need only to have the same problem after. Of course I wasn't going to bring it back when it wasn't done right there the first time only so I would have to pay you more to have it probably still not done right! I have lots of kids and I'm not rich and couldn't really even afford what I already paid you! I don't wish to keep arguing about the problem. You ripped me off and put two blades on that were half an inch too big, my machine still did the same exact thing after you worked on it, a part was broken and your employee was extremely rude and using bad language to my husband and I within hearing of my child. You are in the wrong but I don't think you will own up to it, especially after reading your other reviews online.
First of all when Ms H[redacted] came in she was told we were running about 2-3 weeks on repairs. She came in on 7/11/2017 and unit was picked up on 8/4/2017 (3wk and 2 days) . She added the xtra 2-3 days by adding a tuneup to job order at the last minute. When unit came in it would not start or...
roll and looked like it had it had been severely neglected over its 8+ years. She told us that she had tried to repair it herself by replacing several switches /parts many of them were wrong parts. Of the $513.00 bill only $330.00($200.00 was 1 part the starter) were to fix the starting issue and the other $183.00 has to do with the tuneup she added to the work order. We spent a half a day starting and restarting the mower to make sure it was working and we started the unit a drove it on the trailer. The bushing she talked about had nothing to do with the starting issue and we never even worked on the area of the mower but Ms H[redacted] told my mechanic he must have broke it and she was the customer and the customer is always right he should replace it for free. L[redacted] remove the bushing in front of the customer and explained and showed the customer that the item was dry rottred from years of Uv exposure and weather. He told Ms H[redacted] that this was well worn mower and the bushing do wear out and if she wanted to pay for the addition part he could order that was nothing we stocked. Apparently this was not going to satisfy her because she insisted it should be free, so as instructed with abusive customers L[redacted] is suppose to just walk away. Later Ms H[redacted] called and said it would take several times turning the key to get it to start. I told her that if it continued to bring it back and we would look further into the problem and we might have to replace wiring harness if it continues and thats the way our call ended. She has not brought unit back but she had time to log on to Google to gives a bad and unfair review before she even allowed us to address any "issues" that she is complaining about. And now she is contacting you to complain and we still havnt seen the unit to even verify there is a problem or is it just made up by Mr H[redacted] to try to get a free repair and tuneup. That all I got to say
As I stated, not sure there was ever any problem.
Let me put this in perspective: Between April and Sept. each year we get a landslide of outdoor power equipment in for repair. Everyone waits till the last monument and we go from an avg. of few days for a repair to 2 -3 weeks for a repair. Every shop in Spartanburg goes thru the same predicament...
Storage space is a premium and we rely on customers to pick their units up as soon as they are called. If they dont pick up after 10 days of being notified it is ready , we charge a $3/day storage fee and it is posted in our shop. Now to the response I could not find the name in your complaint in our system but I did inquire with the front customer service and I was able to connect it to a customer by the name of [redacted] brought a push lawnmower in for repair on May 21 2015. On 6/9/2015 [redacted] was called to to inform him that his mower was ready to be pick up. Customer was called again on 6/15/15 and on 7/15/2015 with no response at all. On 8/5/15 2 ladies came in our shop and asked if [redacted]s"mower was still here. I told them it was but after sitting so long the carb might need cleaned again at an additional charge since it was left so long. The June bill was $91.14 without storage fees ($3/day $114.00 total storage fee) for a total bill of $205.00. The ladies said they could not afford that much and I felt sorry for them and they end up paying $75.14 on 8/5/15. We started the mower and loaded it in their car. On or about 9/3 one of the ladies returned with the mower in the back of the car and said it would not run. I unloaded unit right then and tried to start and it would start and die. I took it in the shop and dump out the gas in the mower and replaced it with fresh gas. The mower started right up and I mowed a small section of grass in our parking lot to show her it was running and cutting grass I then re loaded it in their car and she left . I did all this at no charge and put her in front of other customers we were trying to get finished. On 8/8/15 the same lady returned with the mower in her trunk. She told customer service it would not start and she wanted her money back. We told her that she wasn't getting a refund and if she wanted to leave it for evaluation we would take a look at it in a weeks or so which is our current wait time. She asked our mechanic to unload the mower and she said she didn't care what we did with it but she wasn't taking it back home. I am not sure what else I could have done she left the mower without leaving a phone number so I do not know how to contact her to see what she wants us to do with the mower.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]
Regards,
T[redacted]They never offered to make anything right, only to charge me more money to check other things and I can't afford it nor do I have all that time on my hands. My other blade wasn't sharpened like they said either so of course I shouldn't have been charged!