Our pool was just completed and everything looks great, just like we wanted itJC and Ken did a great job helping to design it and made wonderful suggestions, they were very professional and kept in contact throughout the processWe look forward to many years of enjoying our pool
Tampa Bay Pool left our pool project incomplete and unsafe by building our fire bowl area to the wrong specsThey refuse to communicate with us on this issue, instead forcing the us to get pricey legal representation to have this properly fixed and/or fully reimbursedThey are rude, dismissive and unprofessionalPlease avoid this company for your peace of mind on what should be a positive experienceWorst company we have ever dealt with
Where to start. It's been two years since my pool was completed. Almost Everything look at the pool I get pissed off about the process
I decided on Tampa bay pools due to there great sales pitcht what a easy process this would be if I chose them.
"You only need to be home a couple times during the process. We make this process very simple and All of our people know what needs to be done. We have everything in order before it starts.
Tampa bay pools was not the least expensive. Actually the most expensive bid that I received. I decided to go with them due to the above line of [redacted]
They sent someone out who was suppose to string out the pool shape and talk about any possible changes. The guy shows up a hour late. He was going to be late for his next appointment so he did basically nothing. I said that I thought that I understood everything but was looking forward to having the shape and size outlined. He said use my water hoses to figure it out. I cloud call if there was a problem.
I bought two extra hoses and lined it out as best that I could. It looked fine.
They were also suppose to send someone to trace the sprinkler lines so that we could figure out what was what and reroute them. That never happened.
The ground breaking crew showed up (a month late) after a $20k deposit They were like a bunch of animals. They tore up everything that was remotely in there way. The sprinkler pipes were everywhere like spaghetti. This was October. No rain. I has spent over 40k on landscaping that needed water. I went out to talk to one of the Workers. I wanted to determine the schedule so that I could contact my irrigation guy to repair the mess. The guy said that I neede to wait for the one in charge. While talking to the worker. He tells me that he's very thankful to the company for hiring him. He had been in prison for 12 years. No one else would hire him. That made me feel good about the people whom were wandering around my property
The guy in charge shows up. I approached his very calmly and tried to ask about the mess that they had made of my irrigation and that I needed to understand the process so that I could have the irrigation repaired. I wasn't asking him to pay. Only wanted to know when he would be a a good point for the irrigation guy to start. He went crazy. Starting yelling " get your [redacted] back in that house. I know what the [redacted] I'm doing. I don't need you to tell me anything". Short version of his nasty trash mouth.
I called Tampa bay pools and told them to get off my property if these are the contractors that you use. I don't want anything to do with you. They assured me that this was an isolated incident and that they would handle it. I never saw that crew again
workers constantly showing up,who didn't know what they needed to do. Asking me 100 questions and pulling me away from my work. So much for the streamline process.
I realized that the designer had given 2 feet of walk space on one end of the pool. What?? There was over 1500 sf of pool deck why 48 inches. They charged me several hundred $ to change the plans. 5 minuites on the computer.
Might I add that the job supervisor very rarely showed up or called. Only if I called him wit a issue. Even then he rarely showed his face.
The original plans called for two carved travertine fountains that would sit on travertine pedestals. I received as call with "good news" they were having trouble getting the solid carver travertine stone fountains. They would give me resign (hard plastic) ones for the same price. What sports. Let me pay you for hand carved stone, you supply plastic. I said no way. Forget the fountains. They charged for the plumbing and left pipes sticking out of the pool deck. I said remove it. They said your paying either way.
In the end they tore out the wiring fir my irrigation well. I had it marked with orange flags. Not there problem. There responsible for no damage.
This doesn't give enough characters to supply the entire nightmare of this
Our pool was just completed and everything looks great, just like we wanted itJC and Ken did a great job helping to design it and made wonderful suggestions, they were very professional and kept in contact throughout the processWe look forward to many years of enjoying our pool
Tampa Bay Pool left our pool project incomplete and unsafe by building our fire bowl area to the wrong specsThey refuse to communicate with us on this issue, instead forcing the us to get pricey legal representation to have this properly fixed and/or fully reimbursedThey are rude, dismissive and unprofessionalPlease avoid this company for your peace of mind on what should be a positive experienceWorst company we have ever dealt with
Where to start. It's been two years since my pool was completed. Almost Everything look at the pool I get pissed off about the process
I decided on Tampa bay pools due to there great sales pitcht what a easy process this would be if I chose them.
"You only need to be home a couple times during the process. We make this process very simple and All of our people know what needs to be done. We have everything in order before it starts.
Tampa bay pools was not the least expensive. Actually the most expensive bid that I received. I decided to go with them due to the above line of [redacted]
They sent someone out who was suppose to string out the pool shape and talk about any possible changes. The guy shows up a hour late. He was going to be late for his next appointment so he did basically nothing. I said that I thought that I understood everything but was looking forward to having the shape and size outlined. He said use my water hoses to figure it out. I cloud call if there was a problem.
I bought two extra hoses and lined it out as best that I could. It looked fine.
They were also suppose to send someone to trace the sprinkler lines so that we could figure out what was what and reroute them. That never happened.
The ground breaking crew showed up (a month late) after a $20k deposit They were like a bunch of animals. They tore up everything that was remotely in there way. The sprinkler pipes were everywhere like spaghetti. This was October. No rain. I has spent over 40k on landscaping that needed water. I went out to talk to one of the Workers. I wanted to determine the schedule so that I could contact my irrigation guy to repair the mess. The guy said that I neede to wait for the one in charge. While talking to the worker. He tells me that he's very thankful to the company for hiring him. He had been in prison for 12 years. No one else would hire him. That made me feel good about the people whom were wandering around my property
The guy in charge shows up. I approached his very calmly and tried to ask about the mess that they had made of my irrigation and that I needed to understand the process so that I could have the irrigation repaired. I wasn't asking him to pay. Only wanted to know when he would be a a good point for the irrigation guy to start. He went crazy. Starting yelling " get your [redacted] back in that house. I know what the [redacted] I'm doing. I don't need you to tell me anything". Short version of his nasty trash mouth.
I called Tampa bay pools and told them to get off my property if these are the contractors that you use. I don't want anything to do with you. They assured me that this was an isolated incident and that they would handle it. I never saw that crew again
workers constantly showing up,who didn't know what they needed to do. Asking me 100 questions and pulling me away from my work. So much for the streamline process.
I realized that the designer had given 2 feet of walk space on one end of the pool. What?? There was over 1500 sf of pool deck why 48 inches. They charged me several hundred $ to change the plans. 5 minuites on the computer.
Might I add that the job supervisor very rarely showed up or called. Only if I called him wit a issue. Even then he rarely showed his face.
The original plans called for two carved travertine fountains that would sit on travertine pedestals. I received as call with "good news" they were having trouble getting the solid carver travertine stone fountains. They would give me resign (hard plastic) ones for the same price. What sports. Let me pay you for hand carved stone, you supply plastic. I said no way. Forget the fountains. They charged for the plumbing and left pipes sticking out of the pool deck. I said remove it. They said your paying either way.
In the end they tore out the wiring fir my irrigation well. I had it marked with orange flags. Not there problem. There responsible for no damage.
This doesn't give enough characters to supply the entire nightmare of this