Tan Republic - Hillsboro

Complaint: [redacted] I am rejecting this response because: As they clearly agreed that I tried to call within the days to find out how to cancel, they took that right away from me because I did not have any paper work on me (because I had to leave town) that told me how to cancel or where to send my cancelationIf I would have gotten a call back like the girl in the shop told me I would, I would have sent something via emailI started on a Friday, I called on a SaturdaySo does anyone that starts on a Friday have this happen to them if they aren't able to get a hold of the only person that handles these types of things? I tried to get out within daysI don't want to have anything to do with them now or in the future because I see how they do business and I see how they fool people and just try and get money however it works for themSincerely, [redacted]

To whom it may concern, The intent of this correspondence is to provide clarification to this guest's escalated concern and the facts as it pertains to Ms [redacted] 's case beginning with guest relationsMs [redacted] entered into a sunless membership for a commitment period of monthsThe commitment, within the terms and conditions acknowledged and understood by the guest, do state that the membership may be canceled within a day buyers rightThe T&C pertaining to this are clearly written, as this is an EFT commitment that requires cancellation in writing through the appropriate channels to ensure cancellation through the encrypted system with a third party processor are completedThis is not an unfamiliar concept, similar to contracts for gym services or cell phone services - this is a standard service agreementThe instruction for a day buyer's right is written 'IF YOU WISH TO CANCEL THIS CONTRACT WITHOUT PENALTY, YOU MAY CANCEL IT BY DELIVERING OR MAILING A WRITTEN NOTICE TO TAN REPUBLICTHE NOTICE MUST SAY THAT YOU DO NOT WISH TO BE BOUND BY THE CONTRACT AND MUST BE DELIVERED OR MAILED BEFORE MIDNIGHT OF THE THIRD BUSINESS DAY AFTER YOU SIGN THIS CONTACTTHE NOTICE MUST BE MAILED TO: (address given)..' Ms [redacted] failed to comply with the terms of her authentic and verified legal and active service contractShe signed the contract on July 15, meaning a *written [redacted] notice to cancel (then tendered to the processor and Corporate office) would have had to been dated and post marked no later than July 19, This did not take place, thus the agreement commenced as acknowledged and authorized On Wednesday, July 27, 5:PM, [redacted] [redacted] < [redacted] _***@me.com> wrote: So I looked it up and I did call to cancel on Sat the 23rd when I left you a VM, I did expect a phone call backSo that is within days, like you saidSo I did try toWe can use that to get me out correct?Thank you [redacted] [redacted] Ms [redacted] wrote an email to Zack, our guest relations manager on Wednesday, July 27, explaining that she made a phone call and left a voicemail expressing her intent to cancel her agreement on Saturday, July 23, The above email correspondence indicates that this was her attempt to exercise her day buyers rightThis not only was not tendered in writing as her contract dictates, but was also past the window to do soAt this juncture, this appears to be a dispute with a service contract that must be followed per the agreement signedMs [redacted] is eligible to partake in a staynsave hold, a buyout of her agreement, transferring to a service she wishes to use for the same face value of her contract or a transfer to another individual years of age or older On Wednesday, July 27, 5:PM, [redacted] [redacted] < [redacted] _***@me.com> wrote: So I looked it up and I did call to cancel on Sat the 23rd when I left you a VM, I did expect a phone call backSo that is within days, like you saidSo I did try toWe can use that to get me out correct?Thank you [redacted] [redacted] On Wednesday, July 27, 5:PM, [redacted] [redacted] < [redacted] _***@me.com> wrote: So I looked it up and I did call to cancel on Sat the 23rd when I left you a VM, I did expect a phone call backSo that is within days, like you saidSo I did try toWe can use that to get me out correct?Thank you [redacted] [redacted]

To whom it may concern,The intent of this letter is to clarify our concerns with the situation detailed by client Ms [redacted] regarding her membership with Tan RepublicPrior to Ms [redacted] visit to the [redacted] Tan Republic salon she was paying $29+tax monthly at a franchised Tan Republic location in [redacted] This rate was not a rate recognized in the [redacted] metro area to gain access to all Tan Republic facilities, known as a bronze without borders membershipIn order to tan at all locations she elected to pay $39+tax monthly and sign an agreement with Tan Republic at [redacted] This was not a change of location, this was a new agreement form in which she provided a payment for monthly billing, authorized the charge for $39+tax monthly and acknowledged the terms and conditions of this new membership on June 24, For this lowest monthly rate for gold level services she agreed to a month commitment termAll guests select their pricing by commitment off of a pricing menu visible to all guests of Tan RepublicThe lower monthly rate corresponds to a longer monthly commitment termThis concept, paying less monthly for a longer monthly term, is a familiar system used in many retail settings, Tan Republic is no exception.Ms [redacted] signed an agreement for consecutive months with a billing date of the 25th of each monthShe signed this on June 24, meaning her first draw of would be June 25, with the last required draw of May 25, In addition to her signature authorizing the card as well as the contract, she individually initialed the commitment term of months as well as acknowledging to the terms and conditions of the agreementThis is a valid and complete agreementRegarding Ms [redacted] billing concerns she was successfully billed each month on the 25th with the exception of November 25, The delinquent payment resulted in a $late feeThis payment was electronically resubmitted by the EFT system and successfully processed on December 1, Under the terms and conditions of the contract it states under 3(b) Charges and Taxes that ‘TR has the right, in its sole discretion, to add late fees, unpaid balances or surcharges to your prepaid dues or monthly EFT dues’ which explains the $increaseThe ledger also shows a $credit made on December 8, by our guest relations manager Zack that could be applied to future dues as a courtesyThere were no inaccuracies with her billing and Ms [redacted] account is in good standing at of months completed on her original commitment term.Additionally, Ms [redacted] is requesting for funds back retroactively from September 1, She is actively in a contract and not eligible to cancel her agreement unless she breaches and elects one of two options for early terminationThe first would be a transfer to another party years of age or older, or the second is a buyout for half of the remaining value of her contract (three months would be half of the remaining value)We’ve included a copy of her tanning transactions since September 1, to show that Ms [redacted] has been actively using the services she has paid for since that timeBoth of these would negate the issuance of a refund checkWith Ms [redacted] in agreement and actively using services she would not be due any refundA copy of her completed and active membership agreement form is attached as well as the acknowledged terms and conditions on the back of the agreementYours in business,Tan Republic [redacted]

To whom it may concern, The intent of this correspondence is to provide clarification to this guest's escalated concern and the facts as it pertains to Ms [redacted] 's case beginning with guest relationsMs [redacted] entered into a sunless membership for a commitment period of monthsThe commitment, within the terms and conditions acknowledged and understood by the guest, do state that the membership may be canceled within a day buyers rightThe T&C pertaining to this are clearly written, as this is an EFT commitment that requires cancellation in writing through the appropriate channels to ensure cancellation through the encrypted system with a third party processor are completedThis is not an unfamiliar concept, similar to contracts for gym services or cell phone services - this is a standard service agreementThe instruction for a day buyer's right is written 'IF YOU WISH TO CANCEL THIS CONTRACT WITHOUT PENALTY, YOU MAY CANCEL IT BY DELIVERING OR MAILING A WRITTEN NOTICE TO TAN REPUBLICTHE NOTICE MUST SAY THAT YOU DO NOT WISH TO BE BOUND BY THE CONTRACT AND MUST BE DELIVERED OR MAILED BEFORE MIDNIGHT OF THE THIRD BUSINESS DAY AFTER YOU SIGN THIS CONTACTTHE NOTICE MUST BE MAILED TO: (address given)..' Ms [redacted] failed to comply with the terms of her authentic and verified legal and active service contractShe signed the contract on July 15, meaning a *written [redacted] notice to cancel (then tendered to the processor and Corporate office) would have had to been dated and post marked no later than July 19, This did not take place, thus the agreement commenced as acknowledged and authorized On Wednesday, July 27, 5:PM,? [redacted] ? [redacted] < [redacted] _***@me.com> wrote: So I looked it up and I did call to cancel? on Sat the 23rd? when I left you a VM, I did expect a phone call backSo that is? within days, like you saidSo I did try toWe can use that to get me out correct?Thank you [redacted] ? [redacted] Ms [redacted] wrote an email to Zack, our guest relations manager on Wednesday, July 27, explaining that she made a phone call and left a voicemail expressing her intent to cancel her agreement on Saturday, July 23, The above email correspondence indicates that this was her attempt to exercise her day buyers rightThis not only was not tendered in writing as her contract dictates, but was also past the window to do soAt this juncture, this appears to be a dispute with a service contract that must be followed per the agreement signedMs [redacted] is eligible to partake in a staynsave hold, a buyout of her agreement, transferring to a service she wishes to use for the same face value of her contract or a transfer to another individual years of age or older ? On Wednesday, July 27, 5:PM,? [redacted] ? [redacted] < [redacted] _***@me.com> wrote: So I looked it up and I did call to cancel? on Sat the 23rd? when I left you a VM, I did expect a phone call backSo that is? within days, like you saidSo I did try toWe can use that to get me out correct?Thank you [redacted] ? [redacted] On Wednesday, July 27, 5:PM,? [redacted] ? [redacted] < [redacted] _***@me.com> wrote: So I looked it up and I did call to cancel? on Sat the 23rd? when I left you a VM, I did expect a phone call backSo that is? within days, like you saidSo I did try toWe can use that to get me out correct?Thank you [redacted] ? [redacted]

To whom it may concern,The intent of this letter is to clarify our concerns with the situation detailed by client Ms*** regarding her membership with Tan RepublicPrior to Ms*** visit to the *** Tan Republic salon she was paying $29+tax monthly at a franchised Tan Republic
location in ***This rate was not a rate recognized in the *** metro area to gain access to all Tan Republic facilities, known as a bronze without borders membershipIn order to tan at all locations she elected to pay $39+tax monthly and sign an agreement with Tan Republic at ***This was not a change of location, this was a new agreement form in which she provided a payment for monthly billing, authorized the charge for $39+tax monthly and acknowledged the terms and conditions of this new membership on June 24, For this lowest monthly rate for gold level services she agreed to a month commitment termAll guests select their pricing by commitment off of a pricing menu visible to all guests of Tan RepublicThe lower monthly rate corresponds to a longer monthly commitment termThis concept, paying less monthly for a longer monthly term, is a familiar system used in many retail settings, Tan Republic is no exception.Ms*** signed an agreement for consecutive months with a billing date of the 25th of each monthShe signed this on June 24, meaning her first draw of would be June 25, with the last required draw of May 25, In addition to her signature authorizing the card as well as the contract, she individually initialed the commitment term of months as well as acknowledging to the terms and conditions of the agreementThis is a valid and complete agreementRegarding Ms*** billing concerns she was successfully billed each month on the 25th with the exception of November 25, The delinquent payment resulted in a $late feeThis payment was electronically resubmitted by the EFT system and successfully processed on December 1, Under the terms and conditions of the contract it states under 3(b) Charges and Taxes that ‘TR has the right, in its sole discretion, to add late fees, unpaid balances or surcharges to your prepaid dues or monthly EFT dues’ which explains the $increaseThe ledger also shows a $credit made on December 8, by our guest relations manager Zack that could be applied to future dues as a courtesyThere were no inaccuracies with her billing and Ms*** account is in good standing at of months completed on her original commitment term.Additionally, Ms*** is requesting for funds back retroactively from September 1, She is actively in a contract and not eligible to cancel her agreement unless she breaches and elects one of two options for early terminationThe first would be a transfer to another party years of age or older, or the second is a buyout for half of the remaining value of her contract (three months would be half of the remaining value)We’ve included a copy of her tanning transactions since September 1, to show that Ms*** has been actively using the services she has paid for since that timeBoth of these would negate the issuance of a refund checkWith Ms*** in agreement and actively using services she would not be due any refundA copy of her completed and active membership agreement form is attached as well as the acknowledged terms and conditions on the back of the agreementYours in business,Tan Republic ***

To whom it may concern,
The intent of this correspondence is to provide clarification to this guest's escalated concern and the facts as it pertains to Ms***'s case beginning with guest relationsMs*** entered into a sunless membership for a commitment period of monthsThe
commitment, within the terms and conditions acknowledged and understood by the guest, do state that the membership may be canceled within a day buyers rightThe T&C pertaining to this are clearly written, as this is an EFT commitment that requires cancellation in writing through the appropriate channels to ensure cancellation through the encrypted system with a third party processor are completedThis is not an unfamiliar concept, similar to contracts for gym services or cell phone services - this is a standard service agreementThe instruction for a day buyer's right is written 'IF YOU WISH TO CANCEL THIS CONTRACT WITHOUT PENALTY, YOU MAY CANCEL IT BY DELIVERING OR MAILING A WRITTEN NOTICE TO TAN REPUBLICTHE NOTICE MUST SAY THAT YOU DO NOT WISH TO BE BOUND BY THE CONTRACT AND MUST BE DELIVERED OR MAILED BEFORE MIDNIGHT OF THE THIRD BUSINESS DAY AFTER YOU SIGN THIS CONTACTTHE NOTICE MUST BE MAILED TO: (address given)..'
Ms*** failed to comply with the terms of her authentic and verified legal and active service contractShe signed the contract on July 15, meaning a *written* notice to cancel (then tendered to the processor and Corporate office) would have had to been dated and post marked no later than July 19, This did not take place, thus the agreement commenced as acknowledged and authorized
On Wednesday, July 27, 5:PM,? ***? *** wrote:
So I looked it up and I did call to cancel? on Sat the 23rd? when I left you a VM, I did expect a phone call backSo that is? within days, like you saidSo I did try toWe can use that to get me out correct?Thank you***? ***
Ms*** wrote an email to Zack, our guest relations manager on Wednesday, July 27, explaining that she made a phone call and left a voicemail expressing her intent to cancel her agreement on Saturday, July 23, The above email correspondence indicates that this was her attempt to exercise her day buyers rightThis not only was not tendered in writing as her contract dictates, but was also past the window to do soAt this juncture, this appears to be a dispute with a service contract that must be followed per the agreement signedMs*** is eligible to partake in a staynsave hold, a buyout of her agreement, transferring to a service she wishes to use for the same face value of her contract or a transfer to another individual years of age or older
?
On Wednesday, July 27, 5:PM,? ***? *** wrote:
So I looked it up and I did call to cancel? on Sat the 23rd? when I left you a VM, I did expect a phone call backSo that is? within days, like you saidSo I did try toWe can use that to get me out correct?Thank you***? ***
On Wednesday, July 27, 5:PM,? ***? *** wrote:
So I looked it up and I did call to cancel? on Sat the 23rd? when I left you a VM, I did expect a phone call backSo that is? within days, like you saidSo I did try toWe can use that to get me out correct?Thank you***? ***

Complaint: ***I am rejecting this response because:?
As they clearly agreed that I tried to call within the days to find out how to cancel, they took that right away from me because I did not have any paper work on me (because I had to leave town) that told me how to cancel or where to send my cancelationIf I would have gotten a call back like the girl in the shop told me I would, I would have sent something via emailI started on a Friday, I called on a SaturdaySo does anyone that starts on a Friday have this happen to them if they aren't able to get a hold of the only person that handles these types of things? I tried to get out within daysI don't want to have anything to do with them now or in the future because I see how they do business and I see how they fool people and just try and get money however it works for them.? Sincerely,*** ***

To whom it may concern,
The intent of this correspondence is to provide clarification to this guest's escalated concern and the facts as it pertains to Ms. [redacted]'s case beginning with guest relations. Ms. [redacted] entered into a sunless membership for a commitment period of 12 months. The...

commitment, within the terms and conditions acknowledged and understood by the guest, do state that the membership may be canceled within a 3 day buyers right. The T&C pertaining to this are clearly written, as this is an EFT commitment that requires cancellation in writing through the appropriate channels to ensure cancellation through the encrypted system with a third party processor are completed. This is not an unfamiliar concept, similar to contracts for gym services or cell phone services - this is a standard service agreement. The instruction for a 3 day buyer's right is written 'IF YOU WISH TO CANCEL THIS CONTRACT WITHOUT PENALTY, YOU MAY CANCEL IT BY DELIVERING OR MAILING A WRITTEN NOTICE TO TAN REPUBLIC. THE NOTICE MUST SAY THAT YOU DO NOT WISH TO BE BOUND BY THE CONTRACT AND MUST BE DELIVERED OR MAILED BEFORE MIDNIGHT OF THE THIRD BUSINESS DAY AFTER YOU SIGN THIS CONTACT. THE NOTICE MUST BE MAILED TO: (address given)..'
Ms. [redacted] failed to comply with the terms of her authentic and verified legal and active service contract. She signed the contract on July 15, 2016 meaning a *written* notice to cancel (then tendered to the processor and Corporate office) would have had to been dated and post marked no later than July 19, 2016. This did not take place, thus the agreement commenced as acknowledged and authorized.
On Wednesday, July 27, 2016 5:00 PM, [redacted] [redacted] <[redacted]_[redacted]@me.com> wrote:
So I looked it up and I did call to cancel on Sat the 23rd when I left you a VM, I did expect a phone call back. So that is within 3 days, like you said. So I did try to. We can use that to get me out correct?Thank you[redacted] [redacted]
Ms. [redacted] wrote an email to Zack, our guest relations manager on Wednesday, July 27, 2016 explaining that she made a phone call and left a voicemail expressing her intent to cancel her agreement on Saturday, July 23, 2016. The above email correspondence indicates that this was her attempt to exercise her 3 day buyers right. This not only was not tendered in writing as her contract dictates, but was also past the window to do so. At this juncture, this appears to be a dispute with a service contract that must be followed per the agreement signed. Ms. [redacted] is eligible to partake in a staynsave hold, a buyout of her agreement, transferring to a service she wishes to use for the same face value of her contract or a transfer to another individual 18 years of age or older.
 
On Wednesday, July 27, 2016 5:00 PM, [redacted] [redacted] <[redacted]_[redacted]@me.com> wrote:
So I looked it up and I did call to cancel on Sat the 23rd when I left you a VM, I did expect a phone call back. So that is within 3 days, like you said. So I did try to. We can use that to get me out correct?Thank you[redacted] [redacted]
On Wednesday, July 27, 2016 5:00 PM, [redacted] [redacted] <[redacted]_[redacted]@me.com> wrote:
So I looked it up and I did call to cancel on Sat the 23rd when I left you a VM, I did expect a phone call back. So that is within 3 days, like you said. So I did try to. We can use that to get me out correct?Thank you[redacted] [redacted]

To whom it may concern,The intent of this letter is to clarify our concerns with the situation detailed by client Ms. [redacted] regarding her membership with Tan Republic. Prior to Ms. [redacted] visit to the [redacted] Tan Republic salon she was paying $29+tax monthly at a franchised Tan Republic...

location in [redacted]. This rate was not a rate recognized in the [redacted] metro area to gain access to all Tan Republic facilities, known as a bronze without borders membership. In order to tan at all locations she elected to pay $39+tax monthly and sign an agreement with Tan Republic at [redacted]. This was not a change of location, this was a new agreement form in which she provided a payment for monthly billing, authorized the charge for $39+tax monthly and acknowledged the terms and conditions of this new membership on June 24, 2015. For this lowest monthly rate for gold level services she agreed to a 12 month commitment term. All guests select their pricing by commitment off of a pricing menu visible to all guests of Tan Republic. The lower monthly rate corresponds to a longer monthly commitment term. This concept, paying less monthly for a longer monthly term, is a familiar system used in many retail settings, Tan Republic is no exception.Ms. [redacted] signed an agreement for 12 consecutive months with a billing date of the 25th of each month. She signed this on June 24, 2015 meaning her first draw of 12 would be June 25, 2015 with the last required draw of May 25, 2016. In addition to her signature authorizing the card as well as the contract, she individually initialed the commitment term of 12 months as well as acknowledging to the terms and conditions of the agreement. This is a valid and complete agreement. Regarding Ms. [redacted] billing concerns she was successfully billed each month on the 25th with the exception of November 25, 2015. The delinquent payment resulted in a $10 late fee. This payment was electronically resubmitted by the EFT system and successfully processed on December 1, 2015. Under the terms and conditions of the contract it states under 3(b) Charges and Taxes that ‘TR has the right, in its sole discretion, to add late fees, unpaid balances or surcharges to your prepaid dues or monthly EFT dues’ which explains the $10 increase. The ledger also shows a $10 credit made on December 8, 2015 by our guest relations manager Zack that could be applied to future dues as a courtesy. There were no inaccuracies with her billing and Ms. [redacted] account is in good standing at 6 of 12 months completed on her original commitment term.Additionally, Ms. [redacted] is requesting for funds back retroactively from September 1, 2015. She is actively in a contract and not eligible to cancel her agreement unless she breaches and elects one of two options for early termination. The first would be a transfer to another party 18 years of age or older, or the second is a buyout for half of the remaining value of her contract (three months would be half of the remaining value). We’ve included a copy of her tanning transactions since September 1, 2015 to show that Ms. [redacted] has been actively using the services she has paid for since that time. Both of these would negate the issuance of a refund check. With Ms. [redacted] in agreement and actively using services she would not be due any refund. A copy of her completed and active membership agreement form is attached as well as the acknowledged terms and conditions on the back of the agreement. Yours in business,Tan Republic [redacted]

Complaint: [redacted]I am rejecting this response because: 
As they clearly agreed that I tried to call within the 3 days to find out how to cancel, they took that right away from me because I did not have any paper work on me (because I had to leave town) that told me how to cancel or where to send my cancelation. If I would have gotten a call back like the girl in the shop told me I would, I would have sent something via email. I started on a Friday, I called on a Saturday. So does anyone that starts on a Friday have this happen to them if they aren't able to get a hold of the only person that handles these types of things? I tried to get out within 3 days. I don't want to have anything to do with them now or in the future because I see how they do business and I see how they fool people and just try and get money however it works for them. Sincerely,[redacted]