Tan Republic West Hills

Complaint: [redacted] I am rejecting this response because: It is documented in the complaint that, after I requested the payoff balance, the store advised was needed prior to 7/25/I attempted to pay that amount in the store prior to that date, but was refusedThat is why I contacted the Revdex.com I prepared the complaint after consulting with an attorney, who advised that my written cancellation (documented in the complaint) was sufficient to legally cancel the contract The solution is for the Revdex.com to facilitate the last installment payment of 64.95, since the store refused my attempt to pay in person [redacted]

To whom it may concern: This appears to be a misunderstanding as Mr [redacted] entered into a month commitment with Tan Republic and prior to going on a S&S hold had completed out of of those drawsThe terms and conditions of the service agreement state that a hold may be taken *during* contract for a period of up to three months maximumTherefore the three months of S&S hold ended and he is obligated to complete the one required draw of his agreement prior to the membership going month to monthAt which time a written day notice to cancel must be tendered per the outlined requirements on the contract (hand written letter delivered or mailed to the address on the service contract) [redacted] - or must be done in any Portland market Tan Republic location Therefore no further action can be taken, however this complaint and response has been provided to guest relations manager Zack who would be Mr [redacted] 's contact for any future questions Yours in business,Tan Republic

To whom it may concern:
This appears to be a misunderstanding as Mr. [redacted] entered into a 6 month commitment with Tan Republic and prior to going on a S&S hold had completed 5 out of 6 of those draws. The terms and conditions of the service agreement state that a hold may be taken *during*...

contract for a period of up to three months maximum. Therefore the three months of S&S hold ended and he is obligated to complete the one required draw of his agreement prior to the membership going month to month. At which time a written 30 day notice to cancel must be tendered per the outlined requirements on the contract (hand written letter delivered or mailed to the address on the service contract) [redacted] - or must be done in any Portland market Tan Republic location.
Therefore no further action can be taken, however this complaint and response has been provided to guest relations manager Zack who would be Mr. [redacted]'s contact for any future questions.
 
Yours in business,Tan Republic

To whom it may concern:While it would be favorable to resolve all issues immediately we do appreciate the opportunity to explain the nature of the issue presented and reach a resolution satisfactory to both parties.Ms. [redacted] did speak to our general manager Mr. [redacted]l and he did explain that our...

company policy was not to refund debit sales with cash in salon. There are several reasons we do not do this, however any due refund would be appropriate to be refunded in the payment form that the guest paid for the services/goods.After Ms. [redacted] and Mr. [redacted] were unable to reach resolution she was in contact with our guest relations manager [redacted] and provided this Revdex.com case complaint to upper management via email. After speaking to [redacted] on May 20, 2015 (after filing this complaint) she expressed to him that she did not desire a refund, rather her advice be implemented in company operations. We appreciate and value Ms. [redacted] feedback and have taken it into consideration and implementation as requested. At this time, according to Ms. [redacted] expressed wishes to [redacted] we believe this complaint has been resolved.Yours in business,Tan Republic West Hills

Complaint: [redacted]I am rejecting this response because:
It is documented in the complaint that, after I requested the payoff balance, the store advised 64.95 was needed prior to 7/25/16. I attempted to pay that amount in the store prior to that date, but was refused. That is why I contacted the Revdex.com.
I prepared the complaint after consulting with an attorney, who advised that my written cancellation (documented in the complaint) was sufficient to legally cancel the contract.
The solution is for the Revdex.com to facilitate the last installment payment of 64.95, since the store refused my attempt to pay in person.
[redacted]