Tan's Donuts

Dear Revdex.com,
Regarding to the complaint that made by my customer on 08/31/She bought a dozen of Donuts and brought it back said my donuts is hard she could not eat itSo she wanted her money back which was not allowed to return or exchangeShe and her
mother always did that to our place that meant they came for complainingLast time her mother came to buy donuts later brought it back and said she wanted money back because my donuts was old which was not true to what she said8/31/morning they bought one dozens of donuts then came back and accused us our donuts were not fresh and hard, they were unable to eat it, that was only half back in the boxShe said my buttermilk donuts were hard(She expected buttermilk donuts soft like raise donuts???)It is not possible that buttermilk donuts can be soft as glazed donuts; it is made of difference floursWhen we refused to exchange they took that box of donuts outside my place but in front of our shopThe lady opened up the box and put it on the hood of her SUV and advertised my hard buttermilk donuts to all my customers, they stayed there for more than one hour and leftDear Revdex.com, was it the right thing that she did that to us? What do you think of you are a business owner and your product are good as usual and someone comes to say things bad to you, how do you feel? I think you will feel bad like I did last two weeksWe always treat our customers like the king and queen and they are all such as good to us tooThere only she and her mother are not nice to usWe are not just serving local our customers but others from other states come here to buy our productsI hope would not see her and her mother again in my shopI think you should understand Dear Revdex.com
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Tans Donuts Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear
I am not satisfied with her response because I have never been in that shop prior to that day we were in Oakland for the last years so for her to say we do that all the time was a lie my kids would not eat the donuts we did not ask for our money back just an exchange any decent owner would have Givin us a exchange for bad product if she can show video of us coming in their another time I would not fight this I feel as a customer I was treated unfairly she called me a liar hung up on me a few times how is that professional
Regards,
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