Tanaica Marketing Inc

We have responded to the customers concerns and have offered to replace or refund the chairs but we have not heard back by email or phoneOur replacement or refund offer is available at any time 1.) The chairs are 100% commercial grade* we only sell commercial restaurant furniture2.) There is a Year warratny against all manufacture defects and workmanship3) There was a variation in color but we have since taken steps to ensure this doesn't happen again We stand behind our products TableBaseDepot is a leader in commercial seating and will continue to help our customers no matter what issue is they have Sincerely, Craig M*** President and CEO

Complaint: ***
I am rejecting this response because:The Businesses answer is totally and full of liesThe product I was sent was not only a totally different product but was an inferior productThis company is lying and cheating the consumerThey are referring to the "fine print" of the invoice that they can change the product at will?..........that is not FAIR..........I was sent a product that I did not order, and to make matters worse is an unsafe and inferior productAnd my customers are already complaining that the chairs are not safe to sit itI am so upset that this company can bait and switch and trick consumersThis is not rightI have the photos and specs as part of my invoice before I paid $They sent an entirely different chairIs that fair? This company openly admits they sent me a different chairthey admit itDo they not have an obligation to inform the consumer when what was ordered and paid for is no longer available? The consumer has rightsI don't understand how a company can get away with thisi have not only lost $but now my business is compromised with unsafe chairsand I cannot afford to purchase new and safe chairs from someone elsePlease help
Sincerely,
*** ***

As per the terms of our contract our Factories do reserve the right to modify or make changes to improve the product without notice unfortunately we are not notified in time every time to a change a factory makes in this particular case the frame was discontinued without noticeAn espresso
commercial grade chair frame was sent to the customer by the factory with the exact same frame there was no switching of a product this is statement and his standard in the industryAs per the terms of our contract customer pays all return shipping and restocking regardless of the issue also this is standard for the industryCommercial seating is very expensive to return and in most cases factories will not accept it back without significant costThis customer was extremely rude to our staff which we have a zero tolerance for and was banned from calling or emailingRefurnish thousands of restaurants each year without issue but occasionally where situations can arise and we do our best to handle it its important to read the terms of the contract before making any purchase which this client did notWe have thousands of happy customers and do millions of dollars in sales without issue if this client wasn't so rude and threatening to our staff they may have been more cooperative helping himThank you for reaching out to us and hope this message gives you some clarityOnce the chairs have been returned and are received in good order we are more than happy to provide our standard refundHave a great and prosperous summer we know our chairs will serve you well as they serve our other clients.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
? I ACCEPT THE FULL CASH REFUND
Sincerely,
*** ***