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Tandoor Mart

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Tandoor Mart Reviews (1)

Review: Tandoormart sent a damaged Grill product called Tandoor. The product was dented in a couple of places on the top, stained and rusted around the body and the skewers were rusted. I sent pictures to seller and got no response.I was unable to inspect the grill at the time of delivery as it was contained in wooden slats and needed time to open the packaging and the carrier was not ready to wait. I mentioned clearly on the shipper's bill "Product not inspected". I informed the seller about the issue again & they were ready to offer a refund provided I ship back the product. The shipping cost is around $200 since the Grill weighs 190 pounds. The Website of the business clearly mentions that the customer only pays for shipping if the seller is not at fault. The seller was informed about the damage the very first day I received the Grill. On lighting the grill, the clay pot inside started showing cracks and the clay fell apart on one of the sides resulting in making the Grill unusable. So basically I paid $600 for a damaged and unusable grill. Issues with the seller - -Seller not willing to pay return shipment even though it is a damaged product and the seller is responsible for it. -The seller refuses to take any responsibility and says the Grill comes from India so he cannot do anything about it. -The seller has wrong product dimensions listed on the website where the grill is mentioned to be 28" in diameter where it actually turned out to be 20" in diameter resulting in me changing the kitchen dimensions where I was building this grill in and eventually got a smaller product than what was advertised. -The picture on the website shows the grill cover having a brass handle while in reality it is a cheap aluminum handle. -Seller advertised the product incorrectly and will not honor its return policy. Seller did not include a lump of clay as mentioned in the accessories that come with the product. -Seller not sending invoice and receipt even after being asked multiple times.Desired Settlement: I would like the seller to pay return shipping for the damaged and unusable product and refund my complete payment.

Consumer

Response:

The company has refunded my money in full. They are sending someone to pick up the damaged product. Thank you for your help.

Sincerely,

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Description: GENERAL MERCHANDISE-RETAIL

Address: 1136 49th Avenue, Long Island City, New York, United States, 11101

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www.tandoormart.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Tandoor Mart, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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