Tanglewood Resort & Conference Center

November 2, 2015 Upon move in on 9/23/15, it was brought to the property manager’s attention that the apartment was not cleaned completely or “turned” fully, per the company’s standards.  The cleaning company had missed a lot of items (pertaining to dust and cat dander in corners, tops of...

shelving, behind refrigerator, and window sills).  The maintenance team neglected to secure the exhaust fans in the bathrooms and neglected to ensure that the new washing machine was installed properly.  The property manager told the new resident that she would have housekeeping clean all items that were missed and maintenance will return to complete any items that needed to be addressed (particularly the exhaust fans and washing machine).  The property manager also indicated that she would be happy to allow the resident to terminate her lease without penalty, due to the inconvenience she was currently going through.  The property manager also gave the resident a concession for the amount of prorated rent for the month of September for any inconvenience incurred. Over the next several days and weeks, the resident continued to bring items to the property manager’s attention that she wanted cleaned, repaired, or replaced.  The resident mentioned that the kitchen cabinets were “ugly and falling apart” and that the refrigerator and dishwasher were “old and dirty”.  While most items could easily be repaired, I explained to the resident that all of the apartments on the property have the original cabinets and counter tops in the kitchen.  This particular unit’s cabinets were in very good condition.  The only appliances that were not brand new upon move in were the refrigerator and dishwasher (which are only a few years older and also in very good condition).  After numerous vendors, cleaning visits, and maintenance visits over the last few weeks, the property manager, regional manager, and housekeeper all inspected the apartment home on 10/13/15 and noted that the unit was close to immaculate.  There was absolutely nothing left to clean, repair, or replace, per the company’s standards.  The property manager expressed that if she was still unhappy with all of the efforts the company had continued to complete for her, she is welcome to terminate her lease without financial penalty.  The resident’s security deposit would be issued back to her upon receiving the apartment keys (pending any damages or final utility bills). The resident’s claim that the apartment is unfit or inhabitable is false.  The property has fully addressed her concerns to the best of their ability, per the company guidelines.  The property has records and paid invoices of all items completed prior to move in as well as after move in (per the request of the resident).  Most items that were requested and completed were out of the ordinary for an apartment “turn”.  The property will of course continue to address any maintenance items that should arise; however, the property will not continue to clean or replace any more items in the apartment, unless an item is malfunctioning or inoperable.     Kristy M[redacted] | Community Manager