Tango Card Inc

Complaint: ***I am rejecting this response because:I have not received walmart card for dollars or my tax refund of dollars presently. Sincerely,*** ***

Tango Card is
unable to issue any refunds on behalf of H & R Block We have to wait for approval from H & R Block to refund an issued Refund Bonus and at that time, it is passed back to H & R Block to actually issue the money back to the client We did our part immediately after the customer contacted us We escalated this to H & R Block Management attentionOn April 22, 2015, we were asked to refund the customer's balance In order to do this, we take our step and the final part is handled by H & R Block They issue the funds back to the customer directly We do not deal directly with their clients for refunds Our step was taken and done on 4/22/ Anything that occurred after this time, it not a Tango Card issue We fulfilled our end of the complaint in a timely fashion This issue is not with Tango Card

Zendesk exchange with our customer service agent, Chris:   [redacted] Jul 06 06:24 pm [redacted]   [redacted] Jul 05 08:59 pm YOU ARE A HORRIBLE "SERVICE" THAT DOES [redacted] ALL TO PROTECT THE USERS OF YOU GIFT CARDS! YOU ONLY [redacted] CARE ABOUT THE PEOPLE FUNDING THE [redacted] CARDS! SO IF THEY HAND OUT CARDS AND THEN STEAL THEM YOU ARE PERFECTLY FINE WITH THAT! I HAVE REPORTED YOUR COLLUSION! I WILL SMEAR YOUR [redacted] ALL OVER THE [redacted] WEB FOR YOUR COMPLACENCY !   [redacted] Jul 05 03:59 pm I am TELLING you that he sole them and you know he did. And you think that even though he stole them out my account that I have WITH YOU that he gets to just get away with that because he "put credits into an account that HE CONTROLS"? I will be filing a complaint against YOU and HIM. Not in ANY WAY ACCEPTABLE !   Chris J[redacted] Jul 05 03:45 pm Hi [redacted], I'm glad we had the opportunity to connect and hope my follow-up here will be helpful. Tango Cards are purchased by InstaGC as compensation for those who participate in their programs. How, when, and why a gift card is issued is up to InstaGC, based on their program participation requirements. Tango Card doesn't contribute to their terms and conditions, the selecting of participants, compensation rates, or any decisions related to the community. We have no authority over why cards are issued or how recipients are determined. To redeem a Tango Card and exchange it for a retail gift card, one needs a Tango Card's claim code and PIN, which is the information we send to InstaGC when they order a Tango Card. They then send the claim code and PIN to a participant once earned. I want to reassure you that your account at Tango Card has not been hacked or otherwise compromised by any person or entity. Andrew shared with me the he returned the funds back to your InstaGC account. If you feel further compensation is deserved or if you have any additional questions about his proposal please contact Andrew directly. And please let me know if I can be of further assistance. Regards,   Chris J. Tango Card Customer Support   [redacted] Jul 05 01:54 pm Just because he put the funds in an account that HE controls because he knows he was caught does NOT in any way make things right ! A thief using YOUR service to complete the theft is being allowed to get away with it?Hmmm... Not a good way for your company to do business.   On Wed, Jul 5, 2017 at 4:50 PM, [redacted] wrote: How can I possible trust that he will not do the same thing again? Should he just be allowed to get away with this? Do I need to file a police report?   [redacted] Jul 05 01:53 pm A thief using YOUR service to complete the theft is being allowed to get away with it?Hmmm... Not a good way for your company to do business. How can I possible trust that he will not do the same thing again? Should he just be allowed to get away with this? Do I need to file a police report?   [redacted] Jul 05 01:50 pm How can I possible trust that he will not do the same thing again? Should he just be allowed to get away with this? Do I need to file a police report?   Chris J[redacted] Jul 05 01:26 pm Hi [redacted], We have received feedback from Andrew D** of Day Online Solutions notifying Tango Card that he has spoken with you previously and agreed to refund the missing money back to you via your InstaGC account. Have you checked that account to verify if the funds are there for your use? If they are not, please contact Andrew directly to inquire about the refund has indicated that he will provide to resolve this matter.   Regards,   Chris J. Tango Card Customer Support   Chris J[redacted] Jul 05 01:08 pm Sent email to Andrew D[redacted] asking for his feedback regarding this situation. Awaiting a response from Andrew!   Email Text: Hi Andrew, My name is Chris and I'm with Tango Card Customer Support Team. I am contacting you because we received an escalation from [redacted] in regards to Tango Cards she was provided via your company, Day Online Solutions. [redacted] has stated that she had numerous Tango Card awards that she had previously added to her Tango Card account. These awards were provided to her by Day Online Solutions. However, recently those Tango Card awards were removed from her account, then activated and redeemed for an Amazon.com gift that was sent to your email address. We are trying to research this situation and determine why those cards were essentially revoked from [redacted] and used to acquire the Amazon card that was sent to you.   Can you please provide me some feedback regarding the above, your interaction with [redacted], and any other information that would be helpful in better understanding this situation and bringing it to a resolution? A response at your earliest convenience would be greatly appreciated!   Thanks Andrew,   Chris Tango Card Customer Support 877.558.2646 (Monday - Friday; 7:30 am to 5:00 pm PST)   Chris J[redacted] Jul 05 11:41 am Hi [redacted], We are still looking into this situation. In previous response I did note that it could take until tomorrow morning for us to have an update for you. We have not forgotten about this situation and are working on it. We will get back to you once we have tangible information to provide. Regards,   Chris J. Tango Card Customer Support   [redacted] Jul 05 10:48 am   Hello?!?!!   Chris J[redacted] Jul 03 03:00 pm Hi [redacted], We will look into this matter further regarding your Tango Card awards and Andrew D**. Unfortunately, due to the Fourth of July holiday, it will likely be Wednesday afternoon (July 5, 2017) or early on July 6, 2017 before we are able to provide you with a status update. Thank You for bringing this situation to our attention so that we can properly research it. Have a Happy Fourth of July!!!   Regards,   Chris J. Tango Card Customer Support   [redacted] Jul 03 01:16 pm   Instagc.com I see NO transaction on MY account. If Andrew D** is stealing the gift cards I EARNED on HIS website.. You need handle him... Your company is being used by HIS website for FRAUD ! $116 WORTH BY MY COUNT!   [redacted] Jul 03 01:10 pm   I see NO transaction on MY account. If Andrew Day is stealing the gift cards I EARNED on HIS website.. You need handle him... Your company is being used by HIS website for FRAUD ! $116 WORTH BY MY COUNT!   [redacted] Jul 03 01:08 pm   An Amazon gift card?? Wtf!? I used his website instagc.com. I left a bad review of his website and now he is retaliating!?!   On July 3, 2017, at 3:55 PM, "Chris J. (Tango Card Support)" [email protected] wrote:   table td { border-collapse: collapse; }   Chris J[redacted] Jul 03 12:55 pm Hi [redacted],   Thank You for contacting Tango Card. In reviewing your below escalation, I can see that an Amazon gift card was redeemed today using Tango Cards linked to you. Can you please provide me with some feedback regarding your connection to Andrew Day and Day Online Solutions A.K.A Instagc.com? What website linked to Andrew did you earn those points on? Your responses and any other information you can provide will help with our research into this situation so we can provide a resolution.   Regards,   Chris J. Tango Card Customer Support   [redacted] Jul 02 07:42 pm   CORRECTION $116! is missing. SOME how Andrew D** on Day Online Solutions A.K.A Instagc.com has committed FRAUD and de-funded MY GIFT CARDS that were added to MY account after EARNING them on HIS website. I am NOT going to tolerate this and if YOU allow this I CAN and I WILL seek actions against YOU as well as HIM!   [redacted] Jul 02 05:06 pm   I am missing $100 from my account! [redacted]!? Do I need to file a Revdex.com complaint?!?!?!       Thanks, Scotty

Complaint: [redacted]
I am rejecting this response because: AIDING AND ABETTING THEFT FROM AN ACCOUNT WITH YOU MAKES YOU A BUNCH OF CRIMINALS. PERIOD. 
Sincerely,
[redacted]

Ms [redacted] chose to redeem her Tango Card for a specific gift card and was unhappy that she couldn't purchase a particular item through their website. At the point of redemption for the gift card Ms [redacted] selected, our Terms and Conditions noted the following : * ____.com (Hidden for...

privacy) is not a sponsor of the rewards or otherwise affiliated with Tango Card Inc. The logos and other identifying marks attached are trademarks of and owned by each represented company and/or its affiliates. Please visit each company's website for additional terms and conditions. The terms and conditions of that merchants website do exclude the item that Ms. [redacted] wanted to purchase from gift card purchases.Our policy is to not exchange or return gift cards. However, we understand Ms. [redacted]'s frustration and made a one time exception and sent her a replacement gift card.

Tango Card serves as the digital fulfillment for the ** [redacted] Refund Bonus Program.  We are not involved in the process until a customer chooses to receive a Refund Bonus and/or redeems that bonus for gift cards.  At that time, we deliver the emails to the customers.  We have no...

access to the ** [redacted] account information.  We can only see the Refund Bonus information and purchases someone makes.  ** [redacted] provides the front line customer service for the program.  The customer contacted us prior to her Refund Bonus being emailed and we were unable to assist her and directed her to ** [redacted] customer support.  This is standard for this program.  We do not provide our contact information on any of the program information.  She called back a second time a couple days later and wanted her Refund Bonus refunded.  This is not something Tango Card can do.  Our [redacted] Support agent looked up her account and saw she had purchased three [redacted] eGift Cards.  As stated during the purchase process (see attachment), gift cards are not refundable.  We sent her back to ** [redacted] for assistance as there was no further action Tango Card could take. If I can provide any additional information, feel free to reach out to me.  Sincerely,[redacted]Director of Enterprise SupportTango Card

Complaint: [redacted]
I am rejecting this response because:
You ALLOWED someone using YOUR SERVICE to STEAL for MY ACCOUNT. That makes you JUST AS GUILTY OF FRAUD! I CAN, WILL, AND HAVE POSTED OF YOUR FRAUD AND WILL CONTINUE TO WARN PEOPLE OFF FROM YOUR RACKETEERING ENGAGING SITE !
Sincerely,
[redacted]

This issue was addressed and made right for the customer prior to thereceipt of this complaint.

Our voicemail is not monitored as closely as email and the outgoing message requests that callers email us for help. Mr [redacted] wrote to our customer support team on Friday, 12/2/16 letting us know he had not received his gift card. We responded on Sunday, 12/4 and resent the email his...

email address. Mr. [redacted] responded on 12/5 and let us know he didn't receive that gift card email we resent. He reached out again on 12/6 and asked if we could send a physical card instead. We don't offer physical cards, but on 12/6 we replied and resent the email again and also attached a PDF of the gift card because it seemed that the gift card was getting stuck in his email firewall. Mr [redacted] was able to access his gift card via the PDF we sent. Mr [redacted] let us know he was frustrated with the experience (which we completely understood) so we sent him an additional gift card as a token of our apology on 12/8. We take email delivery extremely seriously and are dedicate to helping customers receive their gift cards, even when technology challenges come up. We hope Mr [redacted] will accept our apologies for the difficulties he experienced.

Tango Card works with our customers to distribute rewards and incentives to our customers' recipients. We also provide recipient support to all recipients of e-gift cards our customers work with us to send. [redacted] has taken issue with one of our partners for the distribution and then removal of...

funds form her account. Tango Card's responsibilities within this interaction are to ensure [redacted] is able to spend any balances she is owed by our customer that originated from us. While we investigated the issue on [redacted]'s behalf we received and responded to a number of communications, many unsavory, from [redacted] and confirmed on 7/6/17 that her balance was made whole. During that time we did a what was expected of us given our responsibilities to both our customers and their recipients.