Tanita Corp. of America, Inc.

Initial Business Response /* (1000, 5, 2015/05/14) */
The item was shipped back to the customer marked "repair"After customer contacted us we in turn contacted *** and notified them that it was a "warranty repair"
Initial Consumer Rebuttal /* (3000, 7, 2015/05/15) */
(The consumer
indicated he/she DID NOT accept the response from the business.)
If Tanita had good customer service they would have contacted me prior to me contacting Revdex.com and taking this step Tanita was required to sent a revised commercial invoice to *** I contacted them times asking for this and they were uninterested in helping me prior to the item being deliveredBy their response a phone call (according to *** was not sufficientThe revised commercial invoice should have stated "Warranty Repair"Tanita, according to my conversations on these three occasions regularly sends items to Canada and has never had a problem before and therefore should be aware of current Canada customs lawsBy their own admission, they are negligent, and I want to warn all Canadians and international clients to avoid Tanita products and service, especially if this is how they deal with a new customer and faulty productOn another point, Tanita service order on the returned scale says "Reason for Return...pairing issues" This was never my reason for returnAnother fumble?
Final Consumer Response /* (4200, 11, 2015/05/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Tanita did not pay or provide the appropriate revised commercial invoice to *** ***customs agents only provide service to facilitate shipping in and out of the United States***has to abide by custom laws of each countryTanita response does not compensate my double payment of taxes and customs feesI would doubt their spotless record since my calls fell on deaf earsIf I could choose another scale and rewind the clock, Tanita would never be my choice againThey have lost a private citizen, and as a professional would never recommend their technology to the physical therapist I associate withI will be purchasing a commercial unit for my business, and this consumer model was a personal trialTanita will not be one of my considerations
Final Business Response /* (4000, 9, 2015/05/15) */
Tanita sends scales to Canada on a daily basis and we have never had an issue with customs as proven by our clean record on Revdex.comThis is an isolated incident that will be rectified with ***