Tank Tech

The claims made against Tank Tech, Incin complaint # [redacted] are false.Tank Tech, Incentered into an agreement with [redacted] Fuels to perform services at [redacted] on 4-19-17.On 5-9-We received a request from Mr [redacted] of [redacted] Investment Properties who statedthat he was the owner of the [redacted] , for a change in the originally contracted scope of the work.Upon discovering that the additional scope of work requested would increase the project cost morethan they had originally budgeted Mr [redacted] stated that they did not want to proceed.On 5-10-17, we received a request from Mr [redacted] for a refund of the deposit payment of$14,016.00.Neither Mr [redacted] nor Mr [redacted] were listed as customers on our original contract documents so therequest for the deposit refund was required to come from [redacted] FuelsUpon contacting [redacted] Fuelswe discovered that Mr [redacted] & Mr [redacted] were business partners and while they were not technicallyour clients on paper were the individuals who paid the deposit [redacted] Fuels stated that they neededto follow up with the two gentlemen concerning the refund whereas they were [redacted] ’s Clients andnot Tank Tech’s.On 5-31-17, Tank Tech received a request from [redacted] Fuels to Process the refund, we replied that therefund was processedNormally refunds are processed within business days, however they can takeup to business days to process.We informed [redacted] Fuels as well as Mr [redacted] that the refund was processedAt no time did TankTech, Incever refuse to process the refund nor engage in any unscrupulous or unprofessional conduct.On 6-17-17, Tank Tech received an email from Mr [redacted] alleging that we had refused to process hisrefund and that he would be contacting various agencies in an effort to inform them of our “scam”TankTech immediately replied to Mr [redacted] and assured him that his refund had been processed and shouldarrive within the next few business days and that Tank Tech was a reputable company and not a scam.We also contacted [redacted] Fuels (Tank Tech’s actual client) the same day with a statement to the sameeffect.The refund check for the full deposit amount of $14,has been sent via U.SMail to [redacted] Investment Properties.Mr***’s complaint is not accurate and represent a undue escalation of a matter that had alreadybeen resolved with all parties