Tankar Medical LLC

Initial Business Response / [redacted] (1000, 11, 2016/09/01) */ Contact Name and Title: [redacted] Owner Contact Phone: XXXXXXXXXX Contact Email: [redacted] @gmail.com To whom this may concern, We have received notice of a complaint originated by [redacted] ***The ***'s had been referred to us by one of his coworkers; who, coincidentally was very pleased with the work we had done for themOn July 30, Mrand Mrs [redacted] and I discussed the work they needed done to their drivewayWe serviced their driveway the next day, after express permission was given and the terms of said services were outlined specifically in the contract that Mr [redacted] signed on July 31, They were given their copy and the work was completed and payment issued in the form of a checkBefore and after pictures were also documentedWe asked that they examine the driveway and acknowledge it was to their satisfactionMr [redacted] said that he was happy with the work Later that day I received a phone call from Mr ***He said that he needed us to come back out to resolve an issue along their retaining wallWe came right back to the job site and fixed what he neededMr [redacted] again acknowledged that he was satisfied with this adjustment A little over a week went by and we heard from him againNow, Mr [redacted] was calling us back for the same issueWe spoke on Wednesday, August 10, He wanted more sealing product to be added on top of the same area, which he had agreed had already been done to his satisfactionHe was then informed that we would have to charge him more money to come back to his home, as everything was fine when we left on July 31stMr***, refused to pay the necessary charge and then he and his wife proceeded to slander my business on social mediaBeing that they were stooping to low tactics and slandering my business after I had completed the work to their satisfaction twiceWe cut off any contact with themUnfortunately, we will not be refunding any of the payment for the work they agreed toIt is unfortunate that this situation has escalated to this levelHowever, as we have stated previously they signed a contract of which they were given their own copy; before and after pictures were documented and we went above and beyond to guarantee that they were satisfiedThey were promised a sealcoating of their existing driveway, as isWe appreciate the opportunity to explain the circumstances of this situationThank you for your time Sincerely, Louie's Sealcoating Initial Consumer Rebuttal / [redacted] (3000, 13, 2016/09/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I sent Louie a text message the Monday after the job was completeStating that the extra coating the he applied is chipping awayI even sent him a photo of the issueIn the message I stated that I will be calling him the next day to talk about my concernsI called him on my lunch break the following day and he agreed to come out with a tube of some Product and see if that will workI said great let's give it a tryI explained to him that will not be available till the following Monday or TuesdayHe said we can set up something thenI said okAt no point in time in this third phone call did he state that there is an extra charge to fix a job that was hours oldI called him that following week and that is when he turned it in to me having to pay Yes I did sign off on it looking good but it will always look good while wet and still needing to dry He started off a very nice guy, but when that check cleared he became someone else As for the social media I did rate him on his Facebook pageI also asked that he deletes the photos of my house since I did not give him permission to useThose comments on the photos have been removed by Louie I am embarrassed that I had my son's 8th birthday party here last Sunday and had to explain why my driveway lolled the way it did to people If I have a two to three warranty (as stated on contract that I signed and he hand wrote) who is my warranty through? He had no labels on any of the buckets if I am to go through the vender I couldn't Final Business Response / [redacted] (4000, 15, 2016/09/05) */ To whom this may concern, We have received notice of a complaint originated by Jarret ***The ***'s had been referred to us by one of his coworkers; who, coincidentally was very pleased with the work we had done for themOn July 30, Mrand Mrs [redacted] and I discussed the work they needed done to their drivewayWe serviced their driveway the next day, after express permission was given and the terms of said services were outlined specifically in the contract that Mr [redacted] signed on July 31, They were given their copy and the work was completed and payment issued in the form of a checkBefore and after pictures were also documentedWe asked that they examine the driveway and acknowledge it was to their satisfactionMr [redacted] said that he was happy with the work Later that day I received a phone call from Mr ***He said that he needed us to come back out to resolve an issue along their retaining wallWe came right back to the job site and fixed what he neededMr [redacted] again acknowledged that he was satisfied with this adjustment A little over a week went by and we heard from him againNow, Mr [redacted] was calling us back for the same issueWe spoke on Wednesday, August 10, He wanted more sealing product to be added on top of the same area, which he had agreed had already been done to his satisfactionHe was then informed that we would have to charge him more money to come back to his home, as everything was fine when we left on July 31stMr***, refused to pay the necessary charge and then he and his wife proceeded to slander my business on social mediaBeing that they were stooping to low tactics and slandering my business after I had completed the work to their satisfaction twiceWe cut off any contact with themUnfortunately, we will not be refunding any of the payment for the work they agreed toIt is unfortunate that this situation has escalated to this levelHowever, as we have stated previously they signed a contract of which they were given their own copy; before and after pictures were documented and we went above and beyond to guarantee that they were satisfiedThey were promised a sealcoating of their existing driveway, as isWe appreciate the opportunity to explain the circumstances of this situationThank you for your time Sincerely, Louie's Sealcoating Final Consumer Response / [redacted] (4200, 18, 2016/09/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) They just resent their first email!

Initial Business Response /* (1000, 11, 2016/09/01) */
Contact Name and Title: *** *** Owner
Contact Phone: XXXXXXXXXX
Contact Email: ***@gmail.com
To whom this may concern,
We have received notice of a complaint originated by *** ***The ***'s had been referred to
us by one of his coworkers; who, coincidentally was very pleased with the work we had done for themOn July 30, Mrand Mrs*** and I discussed the work they needed done to their driveway We serviced their driveway the next day, after express permission was given and the terms of said services were outlined specifically in the contract that Mr*** signed on July 31, They were given their copy and the work was completed and payment issued in the form of a checkBefore and after pictures were also documentedWe asked that they examine the driveway and acknowledge it was to their satisfactionMr*** said that he was happy with the work
Later that day I received a phone call from Mr ***He said that he needed us to come back out to resolve an issue along their retaining wallWe came right back to the job site and fixed what he neededMr*** again acknowledged that he was satisfied with this adjustment
A little over a week went by and we heard from him againNow, Mr*** was calling us back for the same issue We spoke on Wednesday, August 10, He wanted more sealing product to be added on top of the same area, which he had agreed had already been done to his satisfactionHe was then informed that we would have to charge him more money to come back to his home, as everything was fine when we left on July 31stMr***, refused to pay the necessary charge and then he and his wife proceeded to slander my business on social mediaBeing that they were stooping to low tactics and slandering my business after I had completed the work to their satisfaction twiceWe cut off any contact with themUnfortunately, we will not be refunding any of the payment for the work they agreed toIt is unfortunate that this situation has escalated to this levelHowever, as we have stated previously they signed a contract of which they were given their own copy; before and after pictures were documented and we went above and beyond to guarantee that they were satisfiedThey were promised a sealcoating of their existing driveway, as isWe appreciate the opportunity to explain the circumstances of this situationThank you for your time
Sincerely, Louie's Sealcoating
Initial Consumer Rebuttal /* (3000, 13, 2016/09/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I sent Louie a text message the Monday after the job was completeStating that the extra coating the he applied is chipping awayI even sent him a photo of the issueIn the message I stated that I will be calling him the next day to talk about my concerns I called him on my lunch break the following day and he agreed to come out with a tube of some
Product and see if that will workI said great let's give it a tryI explained to him that will not be available till the following Monday or TuesdayHe said we can set up something thenI said okAt no point in time in this third phone call did he state that there is an extra charge to fix a job that was hours oldI called him that following week and that is when he turned it in to me having to pay
Yes I did sign off on it looking good but it will always look good while wet and still needing to dry
He started off a very nice guy, but when that check cleared he became someone else
As for the social media I did rate him on his Facebook pageI also asked that he deletes the photos of my house since I did not give him permission to useThose comments on the photos have been removed by Louie
I am embarrassed that I had my son's 8th birthday party here last Sunday and had to explain why my driveway lolled the way it did to people
If I have a two to three warranty (as stated on contract that I signed and he hand wrote) who is my warranty through? He had no labels on any of the buckets if I am to go through the vender I couldn't
Final Business Response /* (4000, 15, 2016/09/05) */
To whom this may concern,
We have received notice of a complaint originated by Jarret ***The ***'s had been referred to us by one of his coworkers; who, coincidentally was very pleased with the work we had done for themOn July 30, Mrand Mrs*** and I discussed the work they needed done to their driveway We serviced their driveway the next day, after express permission was given and the terms of said services were outlined specifically in the contract that Mr*** signed on July 31, They were given their copy and the work was completed and payment issued in the form of a checkBefore and after pictures were also documentedWe asked that they examine the driveway and acknowledge it was to their satisfactionMr*** said that he was happy with the work
Later that day I received a phone call from Mr ***He said that he needed us to come back out to resolve an issue along their retaining wallWe came right back to the job site and fixed what he neededMr*** again acknowledged that he was satisfied with this adjustment
A little over a week went by and we heard from him againNow, Mr*** was calling us back for the same issue We spoke on Wednesday, August 10, He wanted more sealing product to be added on top of the same area, which he had agreed had already been done to his satisfactionHe was then informed that we would have to charge him more money to come back to his home, as everything was fine when we left on July 31stMr***, refused to pay the necessary charge and then he and his wife proceeded to slander my business on social mediaBeing that they were stooping to low tactics and slandering my business after I had completed the work to their satisfaction twiceWe cut off any contact with themUnfortunately, we will not be refunding any of the payment for the work they agreed toIt is unfortunate that this situation has escalated to this levelHowever, as we have stated previously they signed a contract of which they were given their own copy; before and after pictures were documented and we went above and beyond to guarantee that they were satisfiedThey were promised a sealcoating of their existing driveway, as isWe appreciate the opportunity to explain the circumstances of this situationThank you for your time
Sincerely, Louie's Sealcoating
Final Consumer Response /* (4200, 18, 2016/09/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They just resent their first email!

Initial Business Response /* (1000, 11, 2016/09/01) */
Contact Name and Title: [redacted] Owner
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@gmail.com
To whom this may concern,
We have received notice of a complaint originated by [redacted]. The [redacted]'s had been referred to...

us by one of his coworkers; who, coincidentally was very pleased with the work we had done for them. On July 30, 2016 Mr. and Mrs. [redacted] and I discussed the work they needed done to their driveway. We serviced their driveway the next day, after express permission was given and the terms of said services were outlined specifically in the contract that Mr. [redacted] signed on July 31, 2016. They were given their copy and the work was completed and payment issued in the form of a check. Before and after pictures were also documented. We asked that they examine the driveway and acknowledge it was to their satisfaction. Mr. [redacted] said that he was happy with the work.
Later that day I received a phone call from Mr [redacted]. He said that he needed us to come back out to resolve an issue along their retaining wall. We came right back to the job site and fixed what he needed. Mr. [redacted] again acknowledged that he was satisfied with this adjustment.
A little over a week went by and we heard from him again. Now, Mr. [redacted] was calling us back for the same issue. We spoke on Wednesday, August 10, 2016. He wanted more sealing product to be added on top of the same area, which he had agreed had already been done to his satisfaction. He was then informed that we would have to charge him more money to come back to his home, as everything was fine when we left on July 31st. Mr. [redacted], refused to pay the necessary charge and then he and his wife proceeded to slander my business on social media. Being that they were stooping to low tactics and slandering my business after I had completed the work to their satisfaction twice. We cut off any contact with them. Unfortunately, we will not be refunding any of the payment for the work they agreed to. It is unfortunate that this situation has escalated to this level. However, as we have stated previously they signed a contract of which they were given their own copy; before and after pictures were documented and we went above and beyond to guarantee that they were satisfied. They were promised a sealcoating of their existing driveway, as is. We appreciate the opportunity to explain the circumstances of this situation. Thank you for your time.
Sincerely, Louie's Sealcoating
Initial Consumer Rebuttal /* (3000, 13, 2016/09/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I sent Louie a text message the Monday after the job was complete. Stating that the extra coating the he applied is chipping away. I even sent him a photo of the issue. In the message I stated that I will be calling him the next day to talk about my concerns. I called him on my lunch break the following day and he agreed to come out with a tube of some
Product and see if that will work. I said great let's give it a try. I explained to him that will not be available till the following Monday or Tuesday. He said we can set up something then. I said ok. At no point in time in this third phone call did he state that there is an extra charge to fix a job that was 96 hours old. I called him that following week and that is when he turned it in to me having to pay.
Yes I did sign off on it looking good but it will always look good while wet and still needing to dry.
He started off a very nice guy, but when that check cleared he became someone else.
As for the social media I did rate him on his Facebook page. I also asked that he deletes the photos of my house since I did not give him permission to use. Those comments on the photos have been removed by Louie.
I am embarrassed that I had my son's 8th birthday party here last Sunday and had to explain why my driveway lolled the way it did to 30 people.
If I have a two to three warranty (as stated on contract that I signed and he hand wrote) who is my warranty through? He had no labels on any of the buckets if I am to go through the vender I couldn't.
Final Business Response /* (4000, 15, 2016/09/05) */
To whom this may concern,
We have received notice of a complaint originated by Jarret [redacted]. The [redacted]'s had been referred to us by one of his coworkers; who, coincidentally was very pleased with the work we had done for them. On July 30, 2016 Mr. and Mrs. [redacted] and I discussed the work they needed done to their driveway. We serviced their driveway the next day, after express permission was given and the terms of said services were outlined specifically in the contract that Mr. [redacted] signed on July 31, 2016. They were given their copy and the work was completed and payment issued in the form of a check. Before and after pictures were also documented. We asked that they examine the driveway and acknowledge it was to their satisfaction. Mr. [redacted] said that he was happy with the work.
Later that day I received a phone call from Mr [redacted]. He said that he needed us to come back out to resolve an issue along their retaining wall. We came right back to the job site and fixed what he needed. Mr. [redacted] again acknowledged that he was satisfied with this adjustment.
A little over a week went by and we heard from him again. Now, Mr. [redacted] was calling us back for the same issue. We spoke on Wednesday, August 10, 2016. He wanted more sealing product to be added on top of the same area, which he had agreed had already been done to his satisfaction. He was then informed that we would have to charge him more money to come back to his home, as everything was fine when we left on July 31st. Mr. [redacted], refused to pay the necessary charge and then he and his wife proceeded to slander my business on social media. Being that they were stooping to low tactics and slandering my business after I had completed the work to their satisfaction twice. We cut off any contact with them. Unfortunately, we will not be refunding any of the payment for the work they agreed to. It is unfortunate that this situation has escalated to this level. However, as we have stated previously they signed a contract of which they were given their own copy; before and after pictures were documented and we went above and beyond to guarantee that they were satisfied. They were promised a sealcoating of their existing driveway, as is. We appreciate the opportunity to explain the circumstances of this situation. Thank you for your time.
Sincerely, Louie's Sealcoating
Final Consumer Response /* (4200, 18, 2016/09/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They just resent their first email!