Tanner Clinic

The original claim was never reported to Aetna as an emergency but it was processed incorrectly by Aetna the patient's insurance company, which left the balance of $to the patientAfter the patient called Aetna, they (Aetna) reprocessed the claim correctly and sent a revised
admittance that was received on 6/5/The patient paid the $balance left to his responsibility by Aetna on 5/16/17. A new correct remittance issued by Aetna on 6/1/17 resulted in a credit balance due to the patient of $when it was posted on 6/14/The patient called on 6/22/requesting the refundWe posted the refund transaction to his account on 6/20/and sent in a refund check request to our accounting departmentThe accounting department cut a check on 7/3/and it was signed and put in the mail on 7/6/I personally talked to the patient on 7/6/and explained this to the patientHe was happy to hear that the check was on it's way

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

***I understand your confusion and realize that our statements can be hard to understand sometimesWe have made many adjustments over the past few years including switching our statement vendor and redoing our entire format in an effort to make them more patient friendly, but still there are
times when they can be difficultI would love the opportunity to sit down with you and review your account line by line until you feel comfortable that everything has been accounted forI have personally reviewed your account to make sure everything is correct.Kevin S*Business Services Director###-###-####

The money in question was not collected up front, it was the result of the patient's insurance incorrectly informing the patient that he owed an additional $55, which was then paid by the patient. We are sorry it took 5 weeks for the patient to receive the money. Our normal process is to refund patient balances within 2-3 weeks after we become aware of the credit balance.I would be very willing to discuss the entire process with the patient