To whom it may concern in response to claim# ***: *** *** and her party of total did in fact call us Sunday May 17th to book a skydive for Monday May 18th at 11:00am We typically require a $non refundable deposit per person to be made in order to actually make a
reservation Because they were coming from Madison and were coming the next day, I did not take their money ahead of time and just asked that they called the morning of the jump should any of their plans change *** ***, one of ***'s party members and I spoke Monday 5/morning at 9:01am where he asked if they could add an additional member, at which time I said that would be fine and we could accommodate the additional member of their party When they arrived to the facility they filled out waivers as normal, paid for their jumps, etc They were the second group to arrive that day and therefore going to be the second group in the air The wind was forecast to be out of the due west which is a clean wind line (no buildings, trees, or other turbulence for us to land) and while it was forecast to be strong, the FORECAST numerically on paper was within our safety limits We sent the first load up, and while yes, they landed safely without injury, the wind had not only picked up but had started to shift out of the N/NW which caused turbulence from the hangars, which are located on the north side of our landing area We have a clean safety record at Great Lakes Skydiving and we adhere to strict safety protocol to insure this continues In an industry where you get paid by the jump, believe me, no one wants to jump more than we do However we felt, after seeing the first landings and how the wind shift had affected them, that we would call it for the day for everyone's safety as the wind was not forecast to die down all day *** *** demanded refunds and a free video because they had driven from Madison to Beloit and been inconvenienced by the cancellation; I informed him that our company policy (as it is clearly posted throughout the hangar as well as in the confirmation email, of which I will touch on later) is to issue a rain check instead of a refund We then discussed the possibility of them coming out the following day 5/19, which was forecast to be overcast all day Because the weather forecast for the following day was not good I told them to call in the morning and we can see what the weather is doing before they drive all of the way out again I spoke to *** times the morning of Tuesday 5/in regards to them trying to come out to jump again, once at 9:26am and one at 10:34am Please note that it was *** and not *** the complainant that I spoke to, so I'm not sure how she would know what was actually said between *** and I Both times I spoke with him the cloud ceiling was at 1000-2000ft which is well below our legal FAA limitations and I informed his as such He asked what the likelihood of jumping for 5/looked like and based on the hourly forecasts that I use (Weatherbug, Accuweather, USAirnet, and Windalert) I told him that the chances of us jumping were slim to none They were more than welcome to drive out and wait with us, but a 2000ft overcast or broken ceiling is not legal nor safe to jump in Our confirmation email which was sent to BOTH *** and *** clearly states that we are not weather experts and in the event of a weather situation we do not give refunds It is also posted throughout the hangar In addition to this all of our phone conversations are recorded and I'll be more than happy to provide them to you should you want to hear them Never was *** (not even *** who is the complainant) told that it was "too cold" to jump; rather he was informed of what the forecast and current cloud ceiling was at I also have the phone conversation where I told him that we typically require a $non refundable deposit but because they were driving from so close I would just wait and take the money the next day While I wish I were a weather expert, I am not, and with a sport like skydiving that is so weather dependent, we do our best to first and foremost be safe I do not have any magical weather app I have access to the same radars and satellites that every customer has, and if it is a questionable day, we do inform students of that as I did the morning they tried to come out the second time The wind forecast on the day of their original booking 5/was not supposed to be over our limits; if it had been, they would have been informed Please feel free to contact me with any other questions or clarifications you might have regarding this matter, or if you'd like a recording of any of the phone conversations I've included a copy of the confirmation email that every student receives; you can clearly see where it states there are no refunds under "What if there is bad weather" Thank you,*** ***###-###-####Upcoming Group Skydive at Great Lakes SkydivingIn total there are people in this group.Date of bookingDate: 2015-05-26Time: 00:00Duration: 2-hours (weekdays), 6+ hours (weekends)Invite more friends for better pricesInvite your friends to come skydive with you for even better pricesIt is secure and easyJust share the following link via email, Facebook or Twitter. Invite Facebook friends Invite your Facebook friendsInvite Twitter followers: Invite your Twitter followersInvite your LinkedIn contacts: Invite LinkedIn contactsCopy & paste the following link: https://www.greatlakesskydiving.com/reservations/online/85facaba278fbd6***d1ff23...⇄ Like us on facebook!Deposits:$deposits hold your space in our Orientation Class that you will attend the day of your jump. The $deposit is non-refundable. Rescheduling Policy:You must reschedule hours in advance to be able to apply your $deposit, coupon or raincheck voucher to another day and/or timeIf you cancel less than hours before your appointment you will forfeit your deposit, coupon or raincheck voucher Please bring:Photo ID with birthdayComfortable clothesTennis shoes, skate shoes or running shoesAny applicable coupons or rainchecks (must present at time of skydive in order to redeem)You MUST be:or overUnder lbs for Tandem skydivesUnder for AFF skydivesBelow, you will find a list of Frequently Asked Questions. You are responsible for reading this information to prepare for your skydive and share with anyone who will be joining you on your adventure. This will help ensure that you have an experience you will never forget!Q: What time should I arrive?A: Please show up up to minutes prior to your check in time to get a head start on paperworkShowing up at your scheduled check in time is very important to keep things moving smoothly at Great Lakes SkydivingIf you are late for your appointment, all later appointments will be delayed, please be curtious of other customers.Q: How long should I expect to be at Great Lakes Skydiving?Week days - 2-hoursWeekend - half day to a full day (6+ hours)A: Skydiving centers experience peak time on the weekendIf you have chosen a weekend appointment, be ready to make it a day event!Always prepare for the possibility of weather delays.If you are part of a large group, prepare for at least half a day on week days, and a full day on the weekendsBooking the first appointment of the day is always recommended.If you want to avoid long wait times, book your appointment on a week day or at the 1st or 2nd appointment on weekends (AM or AM).Q: What can I do while I wait?A: Bring along your camping chairs and enjoy the sights as you watch people land from our observation areaBring blankets, sun umbrellas, cameras and picnic baskets!Bring a book, smart phone, playing cards as well as outdoor sports equipment (footballs, soccer balls, hackey sacks, etc.)Weather delays can sometimes leave us all staring at the sky for hours and hours!If you have small children please keep in mind that you will be outside in the elements for several hours without heat or air conditionLong, hot days can be difficult for childrenUnexpected weather delays can often catch our customers off guard when bringing out young children.Please leave your pets at home! Animals are not allowed on the premises and must be leashed at all times.If you want to avoid long wait times, we recommend that you book your appointment on a week day or early in the morning on weekends.Q: Can I get my experience filmed/photographed?A: Of course! You can make this decision while checking in on the day of your appointmentOur professional aerial photographers will accompany you every step of the wayThey will document your skydive, as well as ground footage before and afterOnce you have landed, your film will be edited on the spot and you will leave with a 5-minute video set to music with 50-still photographsUpload them instantly to Facebook and put your video on Youtube as soon as you get home! Our video/picture package is available for $109.One video per personWhen you jump out of the airplane, you will be thousands of feet away from your friendsOne photographer can't be in two places at once!Many customers ask for, "Just one picture" like you would get on a roller coasterHowever, we have no magical floating cameras in the sky to get you this shot! This is why a videographer has to jump with you to get these special moments captured forever.Q: I have a GoPRO (or other small sports camera), can I bring it with and videotape my own skydive?A: NoNo exceptions.The United States Parachute Association requires anyone bringing a camera with in free fall to be a licensed skydiver, with a minimum of skydivesIt is unsafe for you as well as your instructor to bring a camera with in free fall if you are not trained in this aspect of skydiving. Q: What should I wear?A: You will be outside in the elements, with weather delays this could be for several hours! Please wear comfortable clothing appropriate for the seasonThere are jumpsuits available to wear over your clothing if you chooseGoggles are provided as well as special goggles to go over glasses.Shoes: tennis, running or skate shoesNo heels, sandals, or shoes with hooks.Cold weather: We recommend bringing gloves and dressing in several layers (Under Armor or Long ***s work great!).Hot weather: Short shorts and low cut tops can pose problems if you plan to have your experience captured on filmShorts may also catch you a bright red raspberry on your legs if you have a slide in landing! Many girls choose to wear stretch pants/yoga pants in the summer months, or capris.Jewelry- Do not wear anything that you can't live withoutEarrings, necklaces and rings often get lost in free fall and can be potential snagging hazards.Hair- It is recommended to put long hair in ponytails, braids or other methods of keeping it out of your instructors face.Q: What if there is bad weather?A: Inclement weather can impair skydiving for an hour, several hours, or sometimes even the entire day. Strong, gusty winds can be a factor as well as cloud coverage, rain or extreme temperatures (below F). Weather forecasts are only forecasts, so we have to wait until the day and time of your appointment to see what the weather will bring.We are not weather expertsWe can only read weather forecasts and make predictions viewing the same information that you have access toPlease do not hold us accountable for weather, we want to skydive as much as you do!Tandem training classes will still be held at their scheduled times and you are required to attendAfter your class, it is up to your group as to how long you would like to wait for the weather to clearA rain check voucher can be taken at any time.In the event that you can not make your skydive, you will be issued a rain checkIf you purchase your ticket directly through our company, rain checks never expireIf you have purchased a coupon voucher through a third party, it will expire at the original date of expiration for the couponRain checks are nonrefundable, however they are fully transferable and easy to use.Great Lakes Skydiving does not offer refunds for purchases made in regards to weather or other unforseen circumstancesAll skydives and videos will be issued on rainchecks.No call, no show appointments are subject to forfeiture of $deposits and coupon vouchers.Q: I booked with a group, will we all be in the same airplane?A: Great Lakes Skydiving does our best to keep groups together, but there are many factors that must be considered when booking students on their flightsGenerally, you will jump with at least member of your group, if not moreOur plane holds 2-tandem students per airplane loadThere are some occasions where you may end up without any group members in your flightThe great part about this is that you will be able to watch each other taking off in the airplane as well as landing the parachute.Q: What should I eat?A: Eat a normal, well rounded meal before your appointmentBring snack foods as well to prepare for weather delaysNot eatting at all can lead to an upset stomachWeather delays could keep you at our location for hours on end, so make sure to eat before arriving.Upon checking in at our facility, you will be required to stay within hearing distance of the loudspeakers to listen for your group to be calledKeep this in mind in regards to foodYou will not be able to leave to get food after checking in.Great Lakes Skydiving is conveniently located off of I-90, and there are many food options within 5-minutes of our facility.Q: I have medical concerns, is it ok to skydive?A: Please consult a medical professional regarding any questions you have regarding any injuries or health conditionsGreat Lakes Skydiving will not advise you on any health related issuesThese conditions could include but are not limited to cardiac or pulmonary conditions, high/low blood pressure, fainting spells, convulsions, epilepsy, narcolepsy, eat infections, hearing loss, inner ear or sinus problems, nervous or mental disorders, diabetes, back injuries, kidney disease or related disorders, orthopedic problems, alcohol or drug addition/dependency, artificial limbs, recent surgical problems, contagious diseases, subluxation or join dislocation, pregnancy or any other mental/physical condition that might interfere with skydiving.DirectionsFrom Chicago:I-90W/I-94W towards Wisconsin; Keep left to continue on I-90W following signs for the Kennedy Expressway/O'Hare/Rockford; Take Exit for US-51N/IL-towards S Beloit; Turn right onto IL-75E/Manchester Rd; Continue onto WI-67; Great Lakes Skydiving will be located on your right.From Milwaukee:Get on I-94W; Merge onto I-794W and continue on I-94W; Take exit 305A on the left for I-894/US-toward Chicago; Merge onto US-S; Take exit for I-S/US-S; Continue onto Milwaukee Rd; Turn left onto Cranston Rd; Turn right onto Gateway Blvd; Turn left onto WI-67; Great Lakes Skydiving will be located on your right.You can find us here:Great Lakes SkydivingEState Highway 67Beloit WI, 53511Get directions to Great Lakes SkydivingIf you have any more question…P: ###-###-####[email protected]
To whom it may concern in response to claim# ***:
*** *** and her party of total did in fact call us Sunday May 17th to book a skydive for Monday May 18th at 11:00am We typically require a $non refundable deposit per person to be made in order
to actually make a reservation Because they were coming from Madison and were coming the next day, I did not take their money ahead of time and just asked that they called the morning of the jump should any of their plans change *** ***, one of ***'s party members and I spoke Monday 5/morning at 9:01am where he asked if they could add an additional member, at which time I said that would be fine and we could accommodate the additional member of their party When they arrived to the facility they filled out waivers as normal, paid for their jumps, etc They were the second group to arrive that day and therefore going to be the second group in the air The wind was forecast to be out of the due west which is a clean wind line (no buildings, trees, or other turbulence for us to land) and while it was forecast to be strong, the FORECAST numerically on paper was within our safety limits We sent the first load up, and while yes, they landed safely without injury, the wind had not only picked up but had started to shift out of the N/NW which caused turbulence from the hangars, which are located on the north side of our landing area We have a clean safety record at Great Lakes Skydiving and we adhere to strict safety protocol to insure this continues In an industry where you get paid by the jump, believe me, no one wants to jump more than we do However we felt, after seeing the first landings and how the wind shift had affected them, that we would call it for the day for everyone's safety as the wind was not forecast to die down all day *** *** demanded refunds and a free video because they had driven from Madison to Beloit and been inconvenienced by the cancellation; I informed him that our company policy (as it is clearly posted throughout the hangar as well as in the confirmation email, of which I will touch on later) is to issue a rain check instead of a refund We then discussed the possibility of them coming out the following day 5/19, which was forecast to be overcast all day Because the weather forecast for the following day was not good I told them to call in the morning and we can see what the weather is doing before they drive all of the way out again I spoke to *** times the morning of Tuesday 5/in regards to them trying to come out to jump again, once at 9:26am and one at 10:34am Please note that it was *** and not *** the complainant that I spoke to, so I'm not sure how she would know what was actually said between *** and I Both times I spoke with him the cloud ceiling was at 1000-2000ft which is well below our legal FAA limitations and I informed his as such He asked what the likelihood of jumping for 5/looked like and based on the hourly forecasts that I use (Weatherbug, Accuweather, USAirnet, and Windalert) I told him that the chances of us jumping were slim to none They were more than welcome to drive out and wait with us, but a 2000ft overcast or broken ceiling is not legal nor safe to jump in
Our confirmation email which was sent to BOTH *** and *** clearly states that we are not weather experts and in the event of a weather situation we do not give refunds It is also posted throughout the hangar In addition to this all of our phone conversations are recorded and I'll be more than happy to provide them to you should you want to hear them Never was *** (not even *** who is the complainant) told that it was "too cold" to jump; rather he was informed of what the forecast and current cloud ceiling was at I also have the phone conversation where I told him that we typically require a $non refundable deposit but because they were driving from so close I would just wait and take the money the next day While I wish I were a weather expert, I am not, and with a sport like skydiving that is so weather dependent, we do our best to first and foremost be safe I do not have any magical weather app I have access to the same radars and satellites that every customer has, and if it is a questionable day, we do inform students of that as I did the morning they tried to come out the second time The wind forecast on the day of their original booking 5/was not supposed to be over our limits; if it had been, they would have been informed
Please feel free to contact me with any other questions or clarifications you might have regarding this matter, or if you'd like a recording of any of the phone conversations I've included a copy of the confirmation email that every student receives; you can clearly see where it states there are no refunds under "What if there is bad weather"
Thank you,
*** ***
###-###-####
Upcoming Group Skydive at Great Lakes Skydiving
In total there are people in this groupDate of booking
Date: 2015-05-26Time: 00:00Duration: 2-hours (weekdays), 6+ hours (weekends)
Invite more friends for better prices
Invite your friends to come skydive with you for even better pricesIt is secure and easyJust share the following link via email, Facebook or Twitter.
Invite Facebook friends Invite your Facebook friendsInvite Twitter followers: Invite your Twitter followersInvite your LinkedIn contacts: Invite LinkedIn contactsCopy & paste the following link: https://www.greatlakesskydiving.com/reservations/online/85facaba278fbd6***d1ff23...⇄
Like us on facebook!
Deposits:
$deposits hold your space in our Orientation Class that you will attend the day of your jump. The $deposit is non-refundable.
Rescheduling Policy:
You must reschedule hours in advance to be able to apply your $deposit, coupon or raincheck voucher to another day and/or time
If you cancel less than hours before your appointment you will forfeit your deposit, coupon or raincheck voucher
Please bring:
Photo ID with birthday
Comfortable clothes
Tennis shoes, skate shoes or running shoes
Any applicable coupons or rainchecks (must present at time of skydive in order to redeem)
You MUST be:
or over
Under lbs for Tandem skydives
Under for AFF skydives
Below, you will find a list of Frequently Asked Questions. You are responsible for reading this information to prepare for your skydive and share with anyone who will be joining you on your adventure. This will help ensure that you have an experience you will never forget!
Q: What time should I arrive?
A: Please show up up to minutes prior to your check in time to get a head start on paperworkShowing up at your scheduled check in time is very important to keep things moving smoothly at Great Lakes SkydivingIf you are late for your appointment, all later appointments will be delayed, please be curtious of other customersQ: How long should I expect to be at Great Lakes Skydiving?
Week days - 2-hoursWeekend - half day to a full day (6+ hours)
A: Skydiving centers experience peak time on the weekendIf you have chosen a weekend appointment, be ready to make it a day event!
Always prepare for the possibility of weather delaysIf you are part of a large group, prepare for at least half a day on week days, and a full day on the weekendsBooking the first appointment of the day is always recommendedIf you want to avoid long wait times, book your appointment on a week day or at the 1st or 2nd appointment on weekends (AM or AM)Q: What can I do while I wait?
A: Bring along your camping chairs and enjoy the sights as you watch people land from our observation areaBring blankets, sun umbrellas, cameras and picnic baskets!
Bring a book, smart phone, playing cards as well as outdoor sports equipment (footballs, soccer balls, hackey sacks, etc.)Weather delays can sometimes leave us all staring at the sky for hours and hours!
If you have small children please keep in mind that you will be outside in the elements for several hours without heat or air conditionLong, hot days can be difficult for childrenUnexpected weather delays can often catch our customers off guard when bringing out young childrenPlease leave your pets at home! Animals are not allowed on the premises and must be leashed at all timesIf you want to avoid long wait times, we recommend that you book your appointment on a week day or early in the morning on weekendsQ: Can I get my experience filmed/photographed?
A: Of course! You can make this decision while checking in on the day of your appointmentOur professional aerial photographers will accompany you every step of the wayThey will document your skydive, as well as ground footage before and afterOnce you have landed, your film will be edited on the spot and you will leave with a 5-minute video set to music with 50-still photographsUpload them instantly to Facebook and put your video on Youtube as soon as you get home! Our video/picture package is available for $One video per personWhen you jump out of the airplane, you will be thousands of feet away from your friendsOne photographer can't be in two places at once!
Many customers ask for, "Just one picture" like you would get on a roller coasterHowever, we have no magical floating cameras in the sky to get you this shot! This is why a videographer has to jump with you to get these special moments captured foreverQ: I have a GoPRO (or other small sports camera), can I bring it with and videotape my own skydive?
A: NoNo exceptions.The United States Parachute Association requires anyone bringing a camera with in free fall to be a licensed skydiver, with a minimum of skydivesIt is unsafe for you as well as your instructor to bring a camera with in free fall if you are not trained in this aspect of skydiving.
Q: What should I wear?
A: You will be outside in the elements, with weather delays this could be for several hours! Please wear comfortable clothing appropriate for the seasonThere are jumpsuits available to wear over your clothing if you chooseGoggles are provided as well as special goggles to go over glassesShoes: tennis, running or skate shoesNo heels, sandals, or shoes with hooksCold weather: We recommend bringing gloves and dressing in several layers (Under Armor or Long ***s work great!)Hot weather: Short shorts and low cut tops can pose problems if you plan to have your experience captured on filmShorts may also catch you a bright red raspberry on your legs if you have a slide in landing! Many girls choose to wear stretch pants/yoga pants in the summer months, or caprisJewelry- Do not wear anything that you can't live withoutEarrings, necklaces and rings often get lost in free fall and can be potential snagging hazardsHair- It is recommended to put long hair in ponytails, braids or other methods of keeping it out of your instructors faceQ: What if there is bad weather?
A: Inclement weather can impair skydiving for an hour, several hours, or sometimes even the entire day. Strong, gusty winds can be a factor as well as cloud coverage, rain or extreme temperatures (below F). Weather forecasts are only forecasts, so we have to wait until the day and time of your appointment to see what the weather will bringWe are not weather expertsWe can only read weather forecasts and make predictions viewing the same information that you have access toPlease do not hold us accountable for weather, we want to skydive as much as you do!
Tandem training classes will still be held at their scheduled times and you are required to attendAfter your class, it is up to your group as to how long you would like to wait for the weather to clearA rain check voucher can be taken at any timeIn the event that you can not make your skydive, you will be issued a rain checkIf you purchase your ticket directly through our company, rain checks never expireIf you have purchased a coupon voucher through a third party, it will expire at the original date of expiration for the couponRain checks are nonrefundable, however they are fully transferable and easy to useGreat Lakes Skydiving does not offer refunds for purchases made in regards to weather or other unforseen circumstancesAll skydives and videos will be issued on rainchecksNo call, no show appointments are subject to forfeiture of $deposits and coupon vouchersQ: I booked with a group, will we all be in the same airplane?
A: Great Lakes Skydiving does our best to keep groups together, but there are many factors that must be considered when booking students on their flightsGenerally, you will jump with at least member of your group, if not moreOur plane holds 2-tandem students per airplane loadThere are some occasions where you may end up without any group members in your flightThe great part about this is that you will be able to watch each other taking off in the airplane as well as landing the parachuteQ: What should I eat?
A: Eat a normal, well rounded meal before your appointmentBring snack foods as well to prepare for weather delaysNot eatting at all can lead to an upset stomachWeather delays could keep you at our location for hours on end, so make sure to eat before arrivingUpon checking in at our facility, you will be required to stay within hearing distance of the loudspeakers to listen for your group to be calledKeep this in mind in regards to foodYou will not be able to leave to get food after checking inGreat Lakes Skydiving is conveniently located off of I-90, and there are many food options within 5-minutes of our facilityQ: I have medical concerns, is it ok to skydive?
A: Please consult a medical professional regarding any questions you have regarding any injuries or health conditionsGreat Lakes Skydiving will not advise you on any health related issuesThese conditions could include but are not limited to cardiac or pulmonary conditions, high/low blood pressure, fainting spells, convulsions, epilepsy, narcolepsy, eat infections, hearing loss, inner ear or sinus problems, nervous or mental disorders, diabetes, back injuries, kidney disease or related disorders, orthopedic problems, alcohol or drug addition/dependency, artificial limbs, recent surgical problems, contagious diseases, subluxation or join dislocation, pregnancy or any other mental/physical condition that might interfere with skydivingDirections
From Chicago:I-90W/I-94W towards Wisconsin; Keep left to continue on I-90W following signs for the Kennedy Expressway/O'Hare/Rockford; Take Exit for US-51N/IL-towards S Beloit; Turn right onto IL-75E/Manchester Rd; Continue onto WI-67; Great Lakes Skydiving will be located on your rightFrom Milwaukee:Get on I-94W; Merge onto I-794W and continue on I-94W; Take exit 305A on the left for I-894/US-toward Chicago; Merge onto US-S; Take exit for I-S/US-S; Continue onto Milwaukee Rd; Turn left onto Cranston Rd; Turn right onto Gateway Blvd; Turn left onto WI-67; Great Lakes Skydiving will be located on your rightYou can find us here:
Great Lakes Skydiving
EState Highway Beloit WI, Get directions to Great Lakes Skydiving
If you have any more question…
P: ###-###-####[email protected]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. They actually did not offer any resolution - they are still keeping my payment despite having not provided me the service. For your reference, details of the offer I reviewed appear below.
First off, my brother I am upset and feel violated that the company, without our knowledge or consent, recorded the voice conversations between us and them. That is an unacceptable violation of our privacy and is also probably not even legal. After reviewing the company’s reply to my initial complaint, I find it important to again emphasize the key, simple fact of the matter: I paid for a service, and that service was not rendered to me or my siblings. We asked for a refund and the company refused. This absurd situation would be comparable to a scenario in which someone paid for a meal at a restaurant while on vacation and the oven stopped working, but the company rather than return their money instead said they would keep it but that I could come back at a later date and dine via a printed voucher. The company's policy here is punitive and arbitrary and my siblings and I should accordingly be given our money back.The company's policy might be seen as more reasonable had we paid in advance or purchased a Groupon, etc., but the fact of the matter is that we were told to pay up-front, immediately, and then less than an hour later were turned away and not refunded. We only paid because we were led to believe we would be able to skydive, and the company offered no verbal indication we might be turned away and our money kept. The company representative dismissed our concerns about the wasted time, vacation days, and gas money. When my brother expressed his concerns that the management should have at least apprised us of the potential for a weather cancellation, the management representative condescendingly noted that he had a smart phone and should have been capable of looking that up himself—as if he was supposed to possess the sort of expert knowledge of which wind patterns dictate the cancellation of a flight. By accepting our money and putting us through the training demo, the company led us to believe we would be served that day. We accept that we could not be served due to weather, but all we ask is a refund for our money.Additionally, it is important to add the following: the company representative misrepresents the truth in her explanation of why my group was sent up second. A group of two customers was in line prior to our arrival; a third customer showed up late after us yet was still allowed to jump before us. Also, [redacted] certainly did not "demand" a free video; in fact, he simply suggested that perhaps a free video would be a gesture of good faith given that we sacrificed time and money to make the trip all the way south to Beloit. These individually are certainly minor issues which is not at the heart of the issue--their ridiculous refusal to refund our money--but I feel it is a telling indication that the company here is conveying a very biased version of the facts in an attempt to justify their cheating us out of our refunds. The company representative attempted to save face by saying “In an industry where you get paid by the jump, believe me, no one wants to jump more than we do.” That is a remarkable statement to make given that they apparently still get paid even if they decide to cancel a jump.This is a very simple issue. We paid for a service which was not rendered, pure and simple, and should be afforded the most reasonable right to a refund. If you would like any elaboration of the aforementioned, please feel free to contact my brother, [redacted], at ###-###-####. He asks that if the conversation is to be wiretapped that he be given notification.Best Regards,
[redacted]
To whom it may concern in response to claim# ***: *** *** and her party of total did in fact call us Sunday May 17th to book a skydive for Monday May 18th at 11:00am We typically require a $non refundable deposit per person to be made in order to actually make a
reservation Because they were coming from Madison and were coming the next day, I did not take their money ahead of time and just asked that they called the morning of the jump should any of their plans change *** ***, one of ***'s party members and I spoke Monday 5/morning at 9:01am where he asked if they could add an additional member, at which time I said that would be fine and we could accommodate the additional member of their party When they arrived to the facility they filled out waivers as normal, paid for their jumps, etc They were the second group to arrive that day and therefore going to be the second group in the air The wind was forecast to be out of the due west which is a clean wind line (no buildings, trees, or other turbulence for us to land) and while it was forecast to be strong, the FORECAST numerically on paper was within our safety limits We sent the first load up, and while yes, they landed safely without injury, the wind had not only picked up but had started to shift out of the N/NW which caused turbulence from the hangars, which are located on the north side of our landing area We have a clean safety record at Great Lakes Skydiving and we adhere to strict safety protocol to insure this continues In an industry where you get paid by the jump, believe me, no one wants to jump more than we do However we felt, after seeing the first landings and how the wind shift had affected them, that we would call it for the day for everyone's safety as the wind was not forecast to die down all day *** *** demanded refunds and a free video because they had driven from Madison to Beloit and been inconvenienced by the cancellation; I informed him that our company policy (as it is clearly posted throughout the hangar as well as in the confirmation email, of which I will touch on later) is to issue a rain check instead of a refund We then discussed the possibility of them coming out the following day 5/19, which was forecast to be overcast all day Because the weather forecast for the following day was not good I told them to call in the morning and we can see what the weather is doing before they drive all of the way out again I spoke to *** times the morning of Tuesday 5/in regards to them trying to come out to jump again, once at 9:26am and one at 10:34am Please note that it was *** and not *** the complainant that I spoke to, so I'm not sure how she would know what was actually said between *** and I Both times I spoke with him the cloud ceiling was at 1000-2000ft which is well below our legal FAA limitations and I informed his as such He asked what the likelihood of jumping for 5/looked like and based on the hourly forecasts that I use (Weatherbug, Accuweather, USAirnet, and Windalert) I told him that the chances of us jumping were slim to none They were more than welcome to drive out and wait with us, but a 2000ft overcast or broken ceiling is not legal nor safe to jump in Our confirmation email which was sent to BOTH *** and *** clearly states that we are not weather experts and in the event of a weather situation we do not give refunds It is also posted throughout the hangar In addition to this all of our phone conversations are recorded and I'll be more than happy to provide them to you should you want to hear them Never was *** (not even *** who is the complainant) told that it was "too cold" to jump; rather he was informed of what the forecast and current cloud ceiling was at I also have the phone conversation where I told him that we typically require a $non refundable deposit but because they were driving from so close I would just wait and take the money the next day While I wish I were a weather expert, I am not, and with a sport like skydiving that is so weather dependent, we do our best to first and foremost be safe I do not have any magical weather app I have access to the same radars and satellites that every customer has, and if it is a questionable day, we do inform students of that as I did the morning they tried to come out the second time The wind forecast on the day of their original booking 5/was not supposed to be over our limits; if it had been, they would have been informed Please feel free to contact me with any other questions or clarifications you might have regarding this matter, or if you'd like a recording of any of the phone conversations I've included a copy of the confirmation email that every student receives; you can clearly see where it states there are no refunds under "What if there is bad weather" Thank you,*** ***###-###-####Upcoming Group Skydive at Great Lakes SkydivingIn total there are people in this group.Date of bookingDate: 2015-05-26Time: 00:00Duration: 2-hours (weekdays), 6+ hours (weekends)Invite more friends for better pricesInvite your friends to come skydive with you for even better pricesIt is secure and easyJust share the following link via email, Facebook or Twitter. Invite Facebook friends Invite your Facebook friendsInvite Twitter followers: Invite your Twitter followersInvite your LinkedIn contacts: Invite LinkedIn contactsCopy & paste the following link: https://www.greatlakesskydiving.com/reservations/online/85facaba278fbd6***d1ff23...⇄ Like us on facebook!Deposits:$deposits hold your space in our Orientation Class that you will attend the day of your jump. The $deposit is non-refundable. Rescheduling Policy:You must reschedule hours in advance to be able to apply your $deposit, coupon or raincheck voucher to another day and/or timeIf you cancel less than hours before your appointment you will forfeit your deposit, coupon or raincheck voucher Please bring:Photo ID with birthdayComfortable clothesTennis shoes, skate shoes or running shoesAny applicable coupons or rainchecks (must present at time of skydive in order to redeem)You MUST be:or overUnder lbs for Tandem skydivesUnder for AFF skydivesBelow, you will find a list of Frequently Asked Questions. You are responsible for reading this information to prepare for your skydive and share with anyone who will be joining you on your adventure. This will help ensure that you have an experience you will never forget!Q: What time should I arrive?A: Please show up up to minutes prior to your check in time to get a head start on paperworkShowing up at your scheduled check in time is very important to keep things moving smoothly at Great Lakes SkydivingIf you are late for your appointment, all later appointments will be delayed, please be curtious of other customers.Q: How long should I expect to be at Great Lakes Skydiving?Week days - 2-hoursWeekend - half day to a full day (6+ hours)A: Skydiving centers experience peak time on the weekendIf you have chosen a weekend appointment, be ready to make it a day event!Always prepare for the possibility of weather delays.If you are part of a large group, prepare for at least half a day on week days, and a full day on the weekendsBooking the first appointment of the day is always recommended.If you want to avoid long wait times, book your appointment on a week day or at the 1st or 2nd appointment on weekends (AM or AM).Q: What can I do while I wait?A: Bring along your camping chairs and enjoy the sights as you watch people land from our observation areaBring blankets, sun umbrellas, cameras and picnic baskets!Bring a book, smart phone, playing cards as well as outdoor sports equipment (footballs, soccer balls, hackey sacks, etc.)Weather delays can sometimes leave us all staring at the sky for hours and hours!If you have small children please keep in mind that you will be outside in the elements for several hours without heat or air conditionLong, hot days can be difficult for childrenUnexpected weather delays can often catch our customers off guard when bringing out young children.Please leave your pets at home! Animals are not allowed on the premises and must be leashed at all times.If you want to avoid long wait times, we recommend that you book your appointment on a week day or early in the morning on weekends.Q: Can I get my experience filmed/photographed?A: Of course! You can make this decision while checking in on the day of your appointmentOur professional aerial photographers will accompany you every step of the wayThey will document your skydive, as well as ground footage before and afterOnce you have landed, your film will be edited on the spot and you will leave with a 5-minute video set to music with 50-still photographsUpload them instantly to Facebook and put your video on Youtube as soon as you get home! Our video/picture package is available for $109.One video per personWhen you jump out of the airplane, you will be thousands of feet away from your friendsOne photographer can't be in two places at once!Many customers ask for, "Just one picture" like you would get on a roller coasterHowever, we have no magical floating cameras in the sky to get you this shot! This is why a videographer has to jump with you to get these special moments captured forever.Q: I have a GoPRO (or other small sports camera), can I bring it with and videotape my own skydive?A: NoNo exceptions.The United States Parachute Association requires anyone bringing a camera with in free fall to be a licensed skydiver, with a minimum of skydivesIt is unsafe for you as well as your instructor to bring a camera with in free fall if you are not trained in this aspect of skydiving. Q: What should I wear?A: You will be outside in the elements, with weather delays this could be for several hours! Please wear comfortable clothing appropriate for the seasonThere are jumpsuits available to wear over your clothing if you chooseGoggles are provided as well as special goggles to go over glasses.Shoes: tennis, running or skate shoesNo heels, sandals, or shoes with hooks.Cold weather: We recommend bringing gloves and dressing in several layers (Under Armor or Long ***s work great!).Hot weather: Short shorts and low cut tops can pose problems if you plan to have your experience captured on filmShorts may also catch you a bright red raspberry on your legs if you have a slide in landing! Many girls choose to wear stretch pants/yoga pants in the summer months, or capris.Jewelry- Do not wear anything that you can't live withoutEarrings, necklaces and rings often get lost in free fall and can be potential snagging hazards.Hair- It is recommended to put long hair in ponytails, braids or other methods of keeping it out of your instructors face.Q: What if there is bad weather?A: Inclement weather can impair skydiving for an hour, several hours, or sometimes even the entire day. Strong, gusty winds can be a factor as well as cloud coverage, rain or extreme temperatures (below F). Weather forecasts are only forecasts, so we have to wait until the day and time of your appointment to see what the weather will bring.We are not weather expertsWe can only read weather forecasts and make predictions viewing the same information that you have access toPlease do not hold us accountable for weather, we want to skydive as much as you do!Tandem training classes will still be held at their scheduled times and you are required to attendAfter your class, it is up to your group as to how long you would like to wait for the weather to clearA rain check voucher can be taken at any time.In the event that you can not make your skydive, you will be issued a rain checkIf you purchase your ticket directly through our company, rain checks never expireIf you have purchased a coupon voucher through a third party, it will expire at the original date of expiration for the couponRain checks are nonrefundable, however they are fully transferable and easy to use.Great Lakes Skydiving does not offer refunds for purchases made in regards to weather or other unforseen circumstancesAll skydives and videos will be issued on rainchecks.No call, no show appointments are subject to forfeiture of $deposits and coupon vouchers.Q: I booked with a group, will we all be in the same airplane?A: Great Lakes Skydiving does our best to keep groups together, but there are many factors that must be considered when booking students on their flightsGenerally, you will jump with at least member of your group, if not moreOur plane holds 2-tandem students per airplane loadThere are some occasions where you may end up without any group members in your flightThe great part about this is that you will be able to watch each other taking off in the airplane as well as landing the parachute.Q: What should I eat?A: Eat a normal, well rounded meal before your appointmentBring snack foods as well to prepare for weather delaysNot eatting at all can lead to an upset stomachWeather delays could keep you at our location for hours on end, so make sure to eat before arriving.Upon checking in at our facility, you will be required to stay within hearing distance of the loudspeakers to listen for your group to be calledKeep this in mind in regards to foodYou will not be able to leave to get food after checking in.Great Lakes Skydiving is conveniently located off of I-90, and there are many food options within 5-minutes of our facility.Q: I have medical concerns, is it ok to skydive?A: Please consult a medical professional regarding any questions you have regarding any injuries or health conditionsGreat Lakes Skydiving will not advise you on any health related issuesThese conditions could include but are not limited to cardiac or pulmonary conditions, high/low blood pressure, fainting spells, convulsions, epilepsy, narcolepsy, eat infections, hearing loss, inner ear or sinus problems, nervous or mental disorders, diabetes, back injuries, kidney disease or related disorders, orthopedic problems, alcohol or drug addition/dependency, artificial limbs, recent surgical problems, contagious diseases, subluxation or join dislocation, pregnancy or any other mental/physical condition that might interfere with skydiving.DirectionsFrom Chicago:I-90W/I-94W towards Wisconsin; Keep left to continue on I-90W following signs for the Kennedy Expressway/O'Hare/Rockford; Take Exit for US-51N/IL-towards S Beloit; Turn right onto IL-75E/Manchester Rd; Continue onto WI-67; Great Lakes Skydiving will be located on your right.From Milwaukee:Get on I-94W; Merge onto I-794W and continue on I-94W; Take exit 305A on the left for I-894/US-toward Chicago; Merge onto US-S; Take exit for I-S/US-S; Continue onto Milwaukee Rd; Turn left onto Cranston Rd; Turn right onto Gateway Blvd; Turn left onto WI-67; Great Lakes Skydiving will be located on your right.You can find us here:Great Lakes SkydivingEState Highway 67Beloit WI, 53511Get directions to Great Lakes SkydivingIf you have any more question…P: ###-###-####[email protected]
To whom it may concern in response to claim# ***:
*** *** and her party of total did in fact call us Sunday May 17th to book a skydive for Monday May 18th at 11:00am We typically require a $non refundable deposit per person to be made in order
to actually make a reservation Because they were coming from Madison and were coming the next day, I did not take their money ahead of time and just asked that they called the morning of the jump should any of their plans change *** ***, one of ***'s party members and I spoke Monday 5/morning at 9:01am where he asked if they could add an additional member, at which time I said that would be fine and we could accommodate the additional member of their party When they arrived to the facility they filled out waivers as normal, paid for their jumps, etc They were the second group to arrive that day and therefore going to be the second group in the air The wind was forecast to be out of the due west which is a clean wind line (no buildings, trees, or other turbulence for us to land) and while it was forecast to be strong, the FORECAST numerically on paper was within our safety limits We sent the first load up, and while yes, they landed safely without injury, the wind had not only picked up but had started to shift out of the N/NW which caused turbulence from the hangars, which are located on the north side of our landing area We have a clean safety record at Great Lakes Skydiving and we adhere to strict safety protocol to insure this continues In an industry where you get paid by the jump, believe me, no one wants to jump more than we do However we felt, after seeing the first landings and how the wind shift had affected them, that we would call it for the day for everyone's safety as the wind was not forecast to die down all day *** *** demanded refunds and a free video because they had driven from Madison to Beloit and been inconvenienced by the cancellation; I informed him that our company policy (as it is clearly posted throughout the hangar as well as in the confirmation email, of which I will touch on later) is to issue a rain check instead of a refund We then discussed the possibility of them coming out the following day 5/19, which was forecast to be overcast all day Because the weather forecast for the following day was not good I told them to call in the morning and we can see what the weather is doing before they drive all of the way out again I spoke to *** times the morning of Tuesday 5/in regards to them trying to come out to jump again, once at 9:26am and one at 10:34am Please note that it was *** and not *** the complainant that I spoke to, so I'm not sure how she would know what was actually said between *** and I Both times I spoke with him the cloud ceiling was at 1000-2000ft which is well below our legal FAA limitations and I informed his as such He asked what the likelihood of jumping for 5/looked like and based on the hourly forecasts that I use (Weatherbug, Accuweather, USAirnet, and Windalert) I told him that the chances of us jumping were slim to none They were more than welcome to drive out and wait with us, but a 2000ft overcast or broken ceiling is not legal nor safe to jump in
Our confirmation email which was sent to BOTH *** and *** clearly states that we are not weather experts and in the event of a weather situation we do not give refunds It is also posted throughout the hangar In addition to this all of our phone conversations are recorded and I'll be more than happy to provide them to you should you want to hear them Never was *** (not even *** who is the complainant) told that it was "too cold" to jump; rather he was informed of what the forecast and current cloud ceiling was at I also have the phone conversation where I told him that we typically require a $non refundable deposit but because they were driving from so close I would just wait and take the money the next day While I wish I were a weather expert, I am not, and with a sport like skydiving that is so weather dependent, we do our best to first and foremost be safe I do not have any magical weather app I have access to the same radars and satellites that every customer has, and if it is a questionable day, we do inform students of that as I did the morning they tried to come out the second time The wind forecast on the day of their original booking 5/was not supposed to be over our limits; if it had been, they would have been informed
Please feel free to contact me with any other questions or clarifications you might have regarding this matter, or if you'd like a recording of any of the phone conversations I've included a copy of the confirmation email that every student receives; you can clearly see where it states there are no refunds under "What if there is bad weather"
Thank you,
*** ***
###-###-####
Upcoming Group Skydive at Great Lakes Skydiving
In total there are people in this groupDate of booking
Date: 2015-05-26Time: 00:00Duration: 2-hours (weekdays), 6+ hours (weekends)
Invite more friends for better prices
Invite your friends to come skydive with you for even better pricesIt is secure and easyJust share the following link via email, Facebook or Twitter.
Invite Facebook friends Invite your Facebook friendsInvite Twitter followers: Invite your Twitter followersInvite your LinkedIn contacts: Invite LinkedIn contactsCopy & paste the following link: https://www.greatlakesskydiving.com/reservations/online/85facaba278fbd6***d1ff23...⇄
Like us on facebook!
Deposits:
$deposits hold your space in our Orientation Class that you will attend the day of your jump. The $deposit is non-refundable.
Rescheduling Policy:
You must reschedule hours in advance to be able to apply your $deposit, coupon or raincheck voucher to another day and/or time
If you cancel less than hours before your appointment you will forfeit your deposit, coupon or raincheck voucher
Please bring:
Photo ID with birthday
Comfortable clothes
Tennis shoes, skate shoes or running shoes
Any applicable coupons or rainchecks (must present at time of skydive in order to redeem)
You MUST be:
or over
Under lbs for Tandem skydives
Under for AFF skydives
Below, you will find a list of Frequently Asked Questions. You are responsible for reading this information to prepare for your skydive and share with anyone who will be joining you on your adventure. This will help ensure that you have an experience you will never forget!
Q: What time should I arrive?
A: Please show up up to minutes prior to your check in time to get a head start on paperworkShowing up at your scheduled check in time is very important to keep things moving smoothly at Great Lakes SkydivingIf you are late for your appointment, all later appointments will be delayed, please be curtious of other customersQ: How long should I expect to be at Great Lakes Skydiving?
Week days - 2-hoursWeekend - half day to a full day (6+ hours)
A: Skydiving centers experience peak time on the weekendIf you have chosen a weekend appointment, be ready to make it a day event!
Always prepare for the possibility of weather delaysIf you are part of a large group, prepare for at least half a day on week days, and a full day on the weekendsBooking the first appointment of the day is always recommendedIf you want to avoid long wait times, book your appointment on a week day or at the 1st or 2nd appointment on weekends (AM or AM)Q: What can I do while I wait?
A: Bring along your camping chairs and enjoy the sights as you watch people land from our observation areaBring blankets, sun umbrellas, cameras and picnic baskets!
Bring a book, smart phone, playing cards as well as outdoor sports equipment (footballs, soccer balls, hackey sacks, etc.)Weather delays can sometimes leave us all staring at the sky for hours and hours!
If you have small children please keep in mind that you will be outside in the elements for several hours without heat or air conditionLong, hot days can be difficult for childrenUnexpected weather delays can often catch our customers off guard when bringing out young childrenPlease leave your pets at home! Animals are not allowed on the premises and must be leashed at all timesIf you want to avoid long wait times, we recommend that you book your appointment on a week day or early in the morning on weekendsQ: Can I get my experience filmed/photographed?
A: Of course! You can make this decision while checking in on the day of your appointmentOur professional aerial photographers will accompany you every step of the wayThey will document your skydive, as well as ground footage before and afterOnce you have landed, your film will be edited on the spot and you will leave with a 5-minute video set to music with 50-still photographsUpload them instantly to Facebook and put your video on Youtube as soon as you get home! Our video/picture package is available for $One video per personWhen you jump out of the airplane, you will be thousands of feet away from your friendsOne photographer can't be in two places at once!
Many customers ask for, "Just one picture" like you would get on a roller coasterHowever, we have no magical floating cameras in the sky to get you this shot! This is why a videographer has to jump with you to get these special moments captured foreverQ: I have a GoPRO (or other small sports camera), can I bring it with and videotape my own skydive?
A: NoNo exceptions.The United States Parachute Association requires anyone bringing a camera with in free fall to be a licensed skydiver, with a minimum of skydivesIt is unsafe for you as well as your instructor to bring a camera with in free fall if you are not trained in this aspect of skydiving.
Q: What should I wear?
A: You will be outside in the elements, with weather delays this could be for several hours! Please wear comfortable clothing appropriate for the seasonThere are jumpsuits available to wear over your clothing if you chooseGoggles are provided as well as special goggles to go over glassesShoes: tennis, running or skate shoesNo heels, sandals, or shoes with hooksCold weather: We recommend bringing gloves and dressing in several layers (Under Armor or Long ***s work great!)Hot weather: Short shorts and low cut tops can pose problems if you plan to have your experience captured on filmShorts may also catch you a bright red raspberry on your legs if you have a slide in landing! Many girls choose to wear stretch pants/yoga pants in the summer months, or caprisJewelry- Do not wear anything that you can't live withoutEarrings, necklaces and rings often get lost in free fall and can be potential snagging hazardsHair- It is recommended to put long hair in ponytails, braids or other methods of keeping it out of your instructors faceQ: What if there is bad weather?
A: Inclement weather can impair skydiving for an hour, several hours, or sometimes even the entire day. Strong, gusty winds can be a factor as well as cloud coverage, rain or extreme temperatures (below F). Weather forecasts are only forecasts, so we have to wait until the day and time of your appointment to see what the weather will bringWe are not weather expertsWe can only read weather forecasts and make predictions viewing the same information that you have access toPlease do not hold us accountable for weather, we want to skydive as much as you do!
Tandem training classes will still be held at their scheduled times and you are required to attendAfter your class, it is up to your group as to how long you would like to wait for the weather to clearA rain check voucher can be taken at any timeIn the event that you can not make your skydive, you will be issued a rain checkIf you purchase your ticket directly through our company, rain checks never expireIf you have purchased a coupon voucher through a third party, it will expire at the original date of expiration for the couponRain checks are nonrefundable, however they are fully transferable and easy to useGreat Lakes Skydiving does not offer refunds for purchases made in regards to weather or other unforseen circumstancesAll skydives and videos will be issued on rainchecksNo call, no show appointments are subject to forfeiture of $deposits and coupon vouchersQ: I booked with a group, will we all be in the same airplane?
A: Great Lakes Skydiving does our best to keep groups together, but there are many factors that must be considered when booking students on their flightsGenerally, you will jump with at least member of your group, if not moreOur plane holds 2-tandem students per airplane loadThere are some occasions where you may end up without any group members in your flightThe great part about this is that you will be able to watch each other taking off in the airplane as well as landing the parachuteQ: What should I eat?
A: Eat a normal, well rounded meal before your appointmentBring snack foods as well to prepare for weather delaysNot eatting at all can lead to an upset stomachWeather delays could keep you at our location for hours on end, so make sure to eat before arrivingUpon checking in at our facility, you will be required to stay within hearing distance of the loudspeakers to listen for your group to be calledKeep this in mind in regards to foodYou will not be able to leave to get food after checking inGreat Lakes Skydiving is conveniently located off of I-90, and there are many food options within 5-minutes of our facilityQ: I have medical concerns, is it ok to skydive?
A: Please consult a medical professional regarding any questions you have regarding any injuries or health conditionsGreat Lakes Skydiving will not advise you on any health related issuesThese conditions could include but are not limited to cardiac or pulmonary conditions, high/low blood pressure, fainting spells, convulsions, epilepsy, narcolepsy, eat infections, hearing loss, inner ear or sinus problems, nervous or mental disorders, diabetes, back injuries, kidney disease or related disorders, orthopedic problems, alcohol or drug addition/dependency, artificial limbs, recent surgical problems, contagious diseases, subluxation or join dislocation, pregnancy or any other mental/physical condition that might interfere with skydivingDirections
From Chicago:I-90W/I-94W towards Wisconsin; Keep left to continue on I-90W following signs for the Kennedy Expressway/O'Hare/Rockford; Take Exit for US-51N/IL-towards S Beloit; Turn right onto IL-75E/Manchester Rd; Continue onto WI-67; Great Lakes Skydiving will be located on your rightFrom Milwaukee:Get on I-94W; Merge onto I-794W and continue on I-94W; Take exit 305A on the left for I-894/US-toward Chicago; Merge onto US-S; Take exit for I-S/US-S; Continue onto Milwaukee Rd; Turn left onto Cranston Rd; Turn right onto Gateway Blvd; Turn left onto WI-67; Great Lakes Skydiving will be located on your rightYou can find us here:
Great Lakes Skydiving
EState Highway Beloit WI, Get directions to Great Lakes Skydiving
If you have any more question…
P: ###-###-####[email protected]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. They actually did not offer any resolution - they are still keeping my payment despite having not provided me the service. For your reference, details of the offer I reviewed appear below.
First off, my brother I am upset and feel violated that the company, without our knowledge or consent, recorded the voice conversations between us and them. That is an unacceptable violation of our privacy and is also probably not even legal. After reviewing the company’s reply to my initial complaint, I find it important to again emphasize the key, simple fact of the matter: I paid for a service, and that service was not rendered to me or my siblings. We asked for a refund and the company refused. This absurd situation would be comparable to a scenario in which someone paid for a meal at a restaurant while on vacation and the oven stopped working, but the company rather than return their money instead said they would keep it but that I could come back at a later date and dine via a printed voucher. The company's policy here is punitive and arbitrary and my siblings and I should accordingly be given our money back.The company's policy might be seen as more reasonable had we paid in advance or purchased a Groupon, etc., but the fact of the matter is that we were told to pay up-front, immediately, and then less than an hour later were turned away and not refunded. We only paid because we were led to believe we would be able to skydive, and the company offered no verbal indication we might be turned away and our money kept. The company representative dismissed our concerns about the wasted time, vacation days, and gas money. When my brother expressed his concerns that the management should have at least apprised us of the potential for a weather cancellation, the management representative condescendingly noted that he had a smart phone and should have been capable of looking that up himself—as if he was supposed to possess the sort of expert knowledge of which wind patterns dictate the cancellation of a flight. By accepting our money and putting us through the training demo, the company led us to believe we would be served that day. We accept that we could not be served due to weather, but all we ask is a refund for our money.Additionally, it is important to add the following: the company representative misrepresents the truth in her explanation of why my group was sent up second. A group of two customers was in line prior to our arrival; a third customer showed up late after us yet was still allowed to jump before us. Also, [redacted] certainly did not "demand" a free video; in fact, he simply suggested that perhaps a free video would be a gesture of good faith given that we sacrificed time and money to make the trip all the way south to Beloit. These individually are certainly minor issues which is not at the heart of the issue--their ridiculous refusal to refund our money--but I feel it is a telling indication that the company here is conveying a very biased version of the facts in an attempt to justify their cheating us out of our refunds. The company representative attempted to save face by saying “In an industry where you get paid by the jump, believe me, no one wants to jump more than we do.” That is a remarkable statement to make given that they apparently still get paid even if they decide to cancel a jump.This is a very simple issue. We paid for a service which was not rendered, pure and simple, and should be afforded the most reasonable right to a refund. If you would like any elaboration of the aforementioned, please feel free to contact my brother, [redacted], at ###-###-####. He asks that if the conversation is to be wiretapped that he be given notification.Best Regards,
[redacted]