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Tanner's Auto Glass

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Tanner's Auto Glass Reviews (1)

Review: Sebastian T[redacted] did extensive motor work to my car. He left a stripped oil plug on my car. My car was leaking up to 3 quarts a week. This motor work was done back in February. I called him on 6/9/16 to ask him what he thought problem was. His response was he knew oil plug was not tightening up. My response was why did you not tell me my oil plug was not tightening because had my car ran out of oil my motor could have blown up? His response was that I would have to get someone else to look at my car.Desired Settlement: I would like a complaint noted on Mr. [redacted]. Also if I have motor problems now I want Mr.[redacted] held responsible for the money that is needed for the repair.

Business

Response:

Mr. T[redacted] called Revdex.com after receiving the letter provided by Mrs. [redacted] about an oil plug. Mr. T[redacted] runs an Auto glass business. This customer contacted Mr. T[redacted] nephew, who is not a license mechanical and works at family dollar to work on her vehicle. After a while the nephew realized that he was not able to repair the vehicle for the customer because he did now know how to finish the repair. The nephew went to Mr. T[redacted] and asked for assistance. While Mr. T[redacted] did accept money from this customer for work to be done and did write this on business letter head T[redacted] Auto Glass did not accept money for this job because they are an auto glass business. The letterhead was used because Mr. T[redacted] wanted the customer to know that he was not going to run off with her money. After working on the vehicle the business told the customer an oil plug was stripped. Since this is not a mechanic shop, and neither of the men working on the vehicle are mechanics they are not able to replace the part for the customer and she would need to take the vehicle to a license shop to purchase the correct part. Ultimately this customer did not hire a mechanic nor did she hire Tanner's Auto glass to do motor work. Ms. [redacted] paid a young man that was unable to repair the vehicle and instead of telling her to take it to a shop he asked his uncle to take a look at it. To attempt to help his family he did so.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

This is my response concerning Mr. Ta[redacted] Mr. T[redacted] was referred to me by his nephew. He nor his nephew ever told me that he was not a license mechanic. Mr.T[redacted] was the only one that performed the motor work. He replaced my blown head gasket. The head gasket kit, timing belt, distributor cap, spark plugs and wires, harmonic pulley balance, oil change and added antifreeze. But no mention that he stripped my oil plug by overtightening it.He said my car might burn some oil since head has been replaced. So I noticed a month after work was done that oil eould barely be on stick when I checked it. So I was adding up to 3 quarts of oil per week. I knew something was wrong because my car had never burned or leaked oil in the 6 years since I have owned it. Any way I called Mr.T[redacted] to see what he thought problem was. To which he said oil plug was not tightening. That's how we got to complaint. I have had a oil plug put on. My car is leaking oil in 3 different parts. Also now is smoking around my front tired and trying to cut off while I am driving. None of this was going on with my car until he worked on it. If he had put deals on my car in the correct way it would not be doing this. All I need now is my motor to blow up from not having enough oil in it.

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Description: Auto Repair - Windshield, Glass Shops, Glass - Repair

Address: 15306B Cox Mill Rd, Gordonsville, Virginia, United States, 22942-8824

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www.tannerautoglass.weebly.com

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