Tantalum Salon

We are very sorry to see a complaint towards our salon where we work really hard to please every clientWe also understand that some techniques don't always work for every client and we do our best to make it rightIn our salon we have both independent contractors as well as salon employees which is why we have certain procedures in place when situations like this occurWhen a client is requesting a from a salon employee, that stylist or a member of the management team takes care of the client [redacted] was scheduled with a salon employee for her corrective color to fix the color that she received from a local Academy the previous dayShe was unhappy with the results of the first session of her corrective color and asked one of our independent contractors Jackie, who she initially was requesting, to complete her correctionJackie informed [redacted] that salon policy (because we received payment) would not allow her to do her color for free, as she is an independent contractor [redacted] stated she would rather just pay to have Jackie complete the service (see attached photos), knowing it would void any sort of refundAs a team we all come together to take care of any client, Jackie agreed to accept a trade of spray tans and come in on a non-business day to do her service, before management was able to correct the service [redacted] left happy with her service with JackieWe were glad she got taken care of by a team member in our salon, verses seeking a different salonJackie was compensated by the salon for her product usage and time for [redacted] second serviceJackie has not accepted the spray tans because of the situation, and because she has received payment from the salon After the completion of her service I received an alarming phone call from [redacted] demanding a refundI allowed her to vent before trying to explain to her that we would have been more than happy to take care of her, and her service [redacted] did not understand that she couldn't receive a refund after one of our independent contractors re-did her service, in which she was happy with [redacted] made numerous accusations about the lack of experience her first stylist had, and that she should've just gone to a school [redacted] continued to belittle my employee stating she didn't know what she was doing, etcI could not get [redacted] to allow me speakI do not expect that each and every client will be 100% pleased, we jump through hoops to keep our clients happy no matter what it takes, but I will absolutely refuse service to a customer who degrades one of my employeesThe well-being of my staff is my number one priorityI told [redacted] she would not be a good fit for our salon, and let Jackie know this as well, which we all agreed on [redacted] cannot receive a refund for 8+ hours of labor for two employees and product cost for a service that she was happy withThe salon itself does not accept trade (spray tans) as paymentUltimately [redacted] left happy with her hair, which is important to usOur goal with corrective color is to complete the desired result in the shortest amount of sessions, normally clients are charged per session [redacted] was charged for one session, at $ As for the contacting her manager, that is extremely unfortunate that her manager was notified, but neither myself or any of my employees contacted her place of employmentWe know we have done our part in every way we couldWe were glad to hear she was pleased with the end result from one of our employees

Unfortunately we live in a small town, and things like this can get around quicklyMy boyfriend is friends with upper management at [redacted] place of work, and apparently made a light hearted joke to her about how our salon doesn't take her tans for paymentIt is unfortunate she found out she was giving away services from her place of work, and none of us had ill intentions when conversing about this situation with people close to usAll of that is irrelevant to the point and quite elementary [redacted] has not been harassed, I have had one phone conversation with herAgain, no one in our salon has personally contacted her or her place of work or sought out any way to cause her griefThat has nothing to do with the transaction done at the salonWe have the right to refuse service, and will do so when any of our stylists are being mistreatedMyself, the management team, the independent contractor Jackie, and the stylist Lexie ALL AGREED [redacted] would not be a good fit for our salonWe still do not accept spray tans for paymentAs stated before, [redacted] received separate services for the price of one, and was very pleased with the results of her second session with JackieWe feel this is fair and that she was ultimately given what she had asked forYou can not "return" the labor of both stylists, or the product that was used in both sessionsA refund will not be issued based on the facts of this transaction and salon policies

We are very sorry to see a complaint towards our salon where we work really hard to please every client. We also understand that some techniques don't always work for every client and we do our best to make it right. In our salon we have both independent contractors as well as salon employees which...

is why we have certain procedures in place when situations like this occur. When a client is requesting a re-do from a salon employee, that stylist or a member of the management team takes care of the client. [redacted] was scheduled with a salon employee for her corrective color to fix the color that she received from a local Academy the previous day. She was unhappy with the results of the first session of her corrective color and asked one of our independent contractors Jackie, who she initially was requesting, to complete her correction. Jackie informed [redacted] that salon policy (because we received payment) would not allow her to do her color for free, as she is an independent contractor. [redacted] stated she would rather just pay to have Jackie complete the service (see attached photos), knowing it would void any sort of refund. As a team we all come together to take care of any client, Jackie agreed to accept a trade of 6 spray tans and come in on a non-business day to do her service, before management was able to correct the service. [redacted] left happy with her service with Jackie. We were glad she got taken care of by a team member in our salon, verses seeking a different salon. Jackie was compensated by the salon for her product usage and time for [redacted] second service. Jackie has not accepted the spray tans because of the situation, and because she has received payment from the salon.
After the completion of her service I received an alarming phone call from [redacted] demanding a refund. I allowed her to vent before trying to explain to her that we would have been more than happy to take care of her, and re-do her service. [redacted] did not understand that she couldn't receive a refund after one of our independent contractors re-did her service, in which she was happy with. [redacted] made numerous accusations about the lack of experience her first stylist had, and that she should've just gone to a school. [redacted] continued to belittle my employee stating she didn't know what she was doing, etc. I could not get [redacted] to allow me speak. I do not expect that each and every client will be 100% pleased, we jump through hoops to keep our clients happy no matter what it takes, but I will absolutely refuse service to a customer who degrades one of my employees. The well-being of my staff is my number one priority. I told [redacted] she would not be a good fit for our salon, and let Jackie know this as well, which we all agreed on. [redacted] cannot receive a refund for 8+ hours of labor for two employees and product cost for a service that she was happy with. The salon itself does not accept trade (spray tans) as payment. Ultimately [redacted] left happy with her hair, which is important to us. Our goal with corrective color is to complete the desired result in the shortest amount of sessions, normally clients are charged per session. [redacted] was charged for one session, at $140.
As for the contacting her manager, that is extremely unfortunate that her manager was notified, but neither myself or any of my employees contacted her place of employment. We know we have done our part in every way we could. We were glad to hear she was pleased with the end result from one of our employees.

Unfortunately we live in a small town, and things like this can get around quickly. My boyfriend is friends with upper management at [redacted] place of work, and apparently made a light hearted joke to her about how our salon doesn't take her tans for payment. It is unfortunate she found out she was giving away services from her place of work, and none of us had ill intentions when conversing about this situation with people close to us. All of that is irrelevant to the point and quite elementary. [redacted] has not been harassed, I have had one phone conversation with her. Again, no one in our salon has personally contacted her or her place of work or sought out any way to cause her grief. That has nothing to do with the transaction done at the salon. We have the right to refuse service, and will do so when any of our stylists are being mistreated. Myself, the management team, the independent contractor Jackie, and the stylist Lexie ALL AGREED [redacted] would not be a good fit for our salon. We still do not accept spray tans for payment.. As stated before, [redacted] received 2 separate services for the price of one, and was very pleased with the results of her second session with Jackie. We feel this is fair and that she was ultimately given what she had asked for. You can not "return" the labor of both stylists, or the product that was used in both sessions. A refund will not be issued based on the facts of this transaction and salon policies.

Complaint: [redacted]I am rejecting this response because:
The owner has made multiple false accusations in her response. She involved her son's father in the situation who was the one who contacted my work place which was a complete violation of client privacy. I was never notified that the salon "would not be a good fit" from the owner. The owner has been completely unprofessional in handling the situation and has continued to make this a worse experience than it already was. To what extent can she tell an independent contractor which clients she can and cannot have? Sincerely,[redacted]