Tanya's Beauty Center

border-top-color: rgb(238, 238, 238); text-align: left;">

We always take care of our customers after they get our services in our salon, particularly when they get their hair dyed. We always suggest our customers to come back, whether immediately or in a few days if they see anything they would like us to correct so we can touch it up as needed, something we always do at no extra charge. Sometimes, customers come in to change the shade of hair base, or highlighted strips, or to add more strips or make then thinner or thicker. In this case, the customer came out of the salon looking very happy and smiling after she got her highlights, similar to our other customers. She was also told to come back if she noticed anything she wanted to correct or change, as she states in her complaint. She wasn't interested in coming back as we suggested and claims she went to another salon to redo it. At least she should have come back to the salon to show what exactly she doesn't like. She is also saying that her hair was damaged, but this doesn't make sense because no colorist would ever work on damaged hair right after hair it was dyed, so how could she have gone to another salon to have it re-colored? By the way, she claims to only see 2 licenses but everyone who works in our salon is licensed. Licenses are typically displayed next to their stations, not all in one bunch. Also, some of our stylists work in other salons as well, so not everyone always displays their license at all times. Also, I checked our video surveillance and not only did she leave our salon happy but when she came back to ask for her refund, there was no confrontation. Tatyana met the customer and gave her my phone number. I am the manager who resolves any customer dispute. Most importantly, we have a clearly displayed policy that states that there are no refunds. For this reason, we are sorry but her money can't be returned. Sincerely, Eugene K[redacted] Salon Manager