Tap & Sons Electric, Inc.

I'm not someone who submits reviews regularly, however I absolutely felt compelled to submit one after my experience today Thom, John and the ladies in the office have been amazing to work with Their customer service is top notch! When they found out how long I had been without air due to electrical issues (temps have been between 110-degrees this week), they committed that I'd have power today and they kept their word Their communication has been outstanding and it was clear they were concerned about my well-being One of the best contractor experiences I've had I would highly recommend them!

TAP and Son's replaced a recessed light in my entry way with a chandelierThey hung it at the perfect height in relation to my surrounding windowsThe electricians were very professional, clean and friendlyThe quote they gave me was what I paid, no drama I will recommended them to friends

I'm not someone who submits reviews regularly, however I absolutely felt compelled to submit one after my experience today. Thom, John and the ladies in the office have been amazing to work with. Their customer service is top notch! When they found out how long I had been without air due to electrical issues (temps have been between 110-118 degrees this week), they committed that I'd have power today and they kept their word. Their communication has been outstanding and it was clear they were concerned about my well-being. One of the best contractor experiences I've had. I would highly recommend them!

TAP and Son's replaced a recessed light in my entry way with a chandelier. They hung it at the perfect height in relation to my surrounding windows. The electricians were very professional, clean and friendly. The quote they gave me was what I paid, no drama. I will recommended them to friends.

I contracted TAP and Sons to run a 4-wire 220V connection and 50 Amp GFCI breaker for a hot tub. They came out promptly, gave me an estimate that was very reasonable (a couple hundred below others I had give estimates), and then scheduled the install within a week or so. The day of, the electrician (I can't remember his name) arrived promptly, got right to work, and did an excellent job. He got the conduit installed unobtrusively under the eaves of the patio, and it looks great. Once the spa arrived, the pigtail they placed was the perfect length for our install and the connection and breakers worked without a hitch. They came right in at their estimate too.

I would not hesitate to use them again.

Again, two simple issues and more:
 
First: Providing a "free" estimate was the reason for the call. No estimate was provided. Some work was started without approval especially at this rate.
 
Second: The work was not perform right. Asking an electrician to take a look at outdoor low voltage lighting, he spent all the time changing bulbs and came and say "yep there is an electrical issues some aren't working" is a joke period (on top of that he did not put the lights back in the ground all the way)
Also, when my wife asked him to rewire the electrical blinds to hide the connection inside the wall he simply drilled another hole that was just behind the first one and the result is the wire is still visible. Why would you not tell the customer prior that you cannot provide a solution for the problem.
 
And the added bonus to all of this is customer service, whom seemed very used to the Scam, and started being insulting of my wife knowledge of the english language, and threaten to put a lien on our house.
 
Finally my wife simply asked that if we were to be billed that much money the electrician would have to come back to to the actual work and solve our electrical issues.
 
This is simply wrong on every level, and I am looking for partial reimbursement at the very least. We paid our invoice in full. $400 for changing 10 light bulbs, not providing the quote we asked for and insulting us is simply wrong.

This customer is totally wrong. They called us for service we gave them prices over the phone before we came out. My tech spent over 3 hours trouble shooting thier failures. She decided not to pay us. The husband who is writing all these letters was not involved and at this point has no idea what happen or what conversations we had with the wife. We will not refund his money we did nothing wrong with this situation. We have A+ ratings with every program out there we did not get this from taking advantage of our customers. But there are customers like this one that gets buyers remorse and try to play hard ball with honest companies to get money out of them. We will not give in to con artist customers. Please contact me at [redacted] to further discuss.

We appreciate all feedback. On the 19th of October 2015 the homeowner contacted our office regarding an electrical issue with outdoor lighting at her home. She spoke with the scheduling department who informed her that this would be considered a troubleshooting call in order to determine what the...

issue was. The homeowner was quoted a rate of $125 per hour and agreed to set an appointment at that time.When our technician arrived at the residence, the homeowner began showing him around the property; she then diverted his attention to an esthetic issue with an electric window blind. There was a power cord extended from the windowsill which ran down the wall to where it was plugged in. This issue was not a part of the initial troubleshooting call and was inspected as a courtesy. Due to the limitations brought on by the construction of the windowsill, the electrician was able to hide most, not all, of the cord that was visible.The electrician then spent a period of time inspecting the outdoor lights which were a part of the initial troubleshooting call as requested by the homeowner. The electrician discovered that there were some lights that were not illuminating. He then proceeded to change the lightbulbs of those lights in order to insure there was not an issue with the bulbs. The electrician stated that there were failures with the underground wiring but would have to trench and rewire the lighting.Upon speaking with the electrician that was at the residence, he stated that he -Arrived at 12:45pm at which time he was shown around the house and informed of additional troubleshooting work-At 1:00pm the electrician started troubleshooting -At 3:45pm he started his wrap-up paperwork -At 4:00pm he left The total time was 4 hours and 15 minutes, the electrician deducted 45 minutes as a courtesy and took a further 30 minutes off of the billable time. This brought the total from $531.25 to $375; a total savings of $156.25. In conclusion, our technician went to the residence on a troubleshooting call as scheduled. We gave a discount on the amount of billable time we were at the residence. At the completion of the appointment the homeowner declined to provide payment for services rendered and declined further repairs.

I have used tap and Sons three different times, all three times were very positive experiences. Raul, was the electrician on all three jobs. He was punctual and very professional. All my questions were answered in terms that I could understand. I highly recommend Tap and Sons Electric

Tap & Sons installed an attic fan in my [redacted] residence in March, 2013. Several months later with arrival of the summer heat when I expected it to start running but heard no signs of that I called to ask if someone could stop by sometime and make sure it was functioning properly. Response: You will need to pay a service charge for that which was very annoying so I declined out of principle. I'm an old man and don't crawl around in attics so I basically ignored the problem until this month when I had an A/C service man up there and asked him to see if the fan was running. It wasn't and, furthermore, he thought it probably never had because it didn't seem to be getting proper current so I contacted Tap & Sons. Realizing that any warranties had likely expired, I attempted to "negotiate" the cost of a service call. Response: We no longer service Maricopa but can have someone out there at a cost of $225 per hour. Obviously, I declined that as well and I contacted a local handyman to take a look at it. He corrected what he called a "shoddy" wiring installation in about 30 minutes. He also said the fan didn't seem to be lined up very well so that it made a brief noise during start-up but then settled down and should be fine. It is running now but, to add insult to injury, it is much noisier than I expected so they must also have sold me an inferior product.

I have used tap and Sons three different times, all three times were very positive experiences. Raul, was the electrician on all three jobs. He was punctual and very professional. All my questions were answered in terms that I could understand. I highly recommend Tap and Sons Electric

I contracted TAP and Sons to run a 4-wire 220V connection and 50 Amp GFCI breaker for a hot tub. They came out promptly, gave me an estimate that was very reasonable (a couple hundred below others I had give estimates), and then scheduled the install within a week or so. The day of, the electrician (I can't remember his name) arrived promptly, got right to work, and did an excellent job. He got the conduit installed unobtrusively under the eaves of the patio, and it looks great. Once the spa arrived, the pigtail they placed was the perfect length for our install and the connection and breakers worked without a hitch. They came right in at their estimate too.

I would not hesitate to use them again.

TAP and Son's replaced a recessed light in my entry way with a chandelier. They hung it at the perfect height in relation to my surrounding windows. The electricians were very professional, clean and friendly. The quote they gave me was what I paid, no drama. I will recommended them to friends.

Tap & Sons installed an attic fan in my [redacted] residence in March, 2013. Several months later with arrival of the summer heat when I expected it to start running but heard no signs of that I called to ask if someone could stop by sometime and make sure it was functioning properly. Response: You will need to pay a service charge for that which was very annoying so I declined out of principle. I'm an old man and don't crawl around in attics so I basically ignored the problem until this month when I had an A/C service man up there and asked him to see if the fan was running. It wasn't and, furthermore, he thought it probably never had because it didn't seem to be getting proper current so I contacted Tap & Sons. Realizing that any warranties had likely expired, I attempted to "negotiate" the cost of a service call. Response: We no longer service Maricopa but can have someone out there at a cost of $225 per hour. Obviously, I declined that as well and I contacted a local handyman to take a look at it. He corrected what he called a "shoddy" wiring installation in about 30 minutes. He also said the fan didn't seem to be lined up very well so that it made a brief noise during start-up but then settled down and should be fine. It is running now but, to add insult to injury, it is much noisier than I expected so they must also have sold me an inferior product.

Review: My wife trying to get things done around the house called TAP to get a free estimate. The electrician started doing some of the work without even asking or providing a quote.

Quite surprising, especially since he did not fix the issue at all.

we had an electric blind that had a visible power plug we wanted it to be hidden (inside the wall), he drilled a second hole right next to first one and called it a day (did not change our problem as it is still visible. The electrician claimed it was not possible to do what we asked, ok fine then tell us that before doing the work.

Second, we had low voltage lights that were not working, I already had changed the light bulbs and some just would not get power.

After being gone for a while he came back saying yes you are not getting power to a lot of them but I changed all the light bulbs. What?

Mind you my wife is not very knowledgeable in the area and has 2 little ones to take care of. She is also really trustworthy,

After all of this the electrician proceeded to hand over my wife an invoice for around $400! and 4 hours of work.

After a couple of back and forth my wife called the office telling them this is not right, he did not provided the free estimate did some work that did not fix the issue and try to overcharge.

On top of all this the electrician added 30 minutes to the total time and spend another 20 minutes doing paperwork on his iPad which were of course all billed.

After about 30 seconds m,y wife telling them "i don't understand"..., the lady at the front desk immediately said well I hope you understand what a lien on you house means, and said we are going to put a lean on your house. Sure enough a letter came in the mail.

You can tell they were use to these phone call, and putting lien on peoples house whom had an issue with them. It came quite naturally...

I feel terrible about getting ripped off, I am a local business owner and have a lot to do without having to worry about this and still have to find someone to fix the issues that were not addressed.Desired Settlement: To remove the any balance and attempt to put a lien on my house

Business

Response:

We appreciate all feedback. On the 19th of October 2015 the homeowner contacted our office regarding an electrical issue with outdoor lighting at her home. She spoke with the scheduling department who informed her that this would be considered a troubleshooting call in order to determine what the issue was. The homeowner was quoted a rate of $125 per hour and agreed to set an appointment at that time.When our technician arrived at the residence, the homeowner began showing him around the property; she then diverted his attention to an esthetic issue with an electric window blind. There was a power cord extended from the windowsill which ran down the wall to where it was plugged in. This issue was not a part of the initial troubleshooting call and was inspected as a courtesy. Due to the limitations brought on by the construction of the windowsill, the electrician was able to hide most, not all, of the cord that was visible.The electrician then spent a period of time inspecting the outdoor lights which were a part of the initial troubleshooting call as requested by the homeowner. The electrician discovered that there were some lights that were not illuminating. He then proceeded to change the lightbulbs of those lights in order to insure there was not an issue with the bulbs. The electrician stated that there were failures with the underground wiring but would have to trench and rewire the lighting.Upon speaking with the electrician that was at the residence, he stated that he -Arrived at 12:45pm at which time he was shown around the house and informed of additional troubleshooting work-At 1:00pm the electrician started troubleshooting -At 3:45pm he started his wrap-up paperwork -At 4:00pm he left The total time was 4 hours and 15 minutes, the electrician deducted 45 minutes as a courtesy and took a further 30 minutes off of the billable time. This brought the total from $531.25 to $375; a total savings of $156.25. In conclusion, our technician went to the residence on a troubleshooting call as scheduled. We gave a discount on the amount of billable time we were at the residence. At the completion of the appointment the homeowner declined to provide payment for services rendered and declined further repairs.

Consumer

Response:

Again, two simple issues and more: First: Providing a "free" estimate was the reason for the call. No estimate was provided. Some work was started without approval especially at this rate. Second: The work was not perform right. Asking an electrician to take a look at outdoor low voltage lighting, he spent all the time changing bulbs and came and say "yep there is an electrical issues some aren't working" is a joke period (on top of that he did not put the lights back in the ground all the way)Also, when my wife asked him to rewire the electrical blinds to hide the connection inside the wall he simply drilled another hole that was just behind the first one and the result is the wire is still visible. Why would you not tell the customer prior that you cannot provide a solution for the problem. And the added bonus to all of this is customer service, whom seemed very used to the Scam, and started being insulting of my wife knowledge of the english language, and threaten to put a lien on our house. Finally my wife simply asked that if we were to be billed that much money the electrician would have to come back to to the actual work and solve our electrical issues. This is simply wrong on every level, and I am looking for partial reimbursement at the very least. We paid our invoice in full. $400 for changing 10 light bulbs, not providing the quote we asked for and insulting us is simply wrong.

Business

Response:

This customer is totally wrong. They called us for service we gave them prices over the phone before we came out. My tech spent over 3 hours trouble shooting thier failures. She decided not to pay us. The husband who is writing all these letters was not involved and at this point has no idea what happen or what conversations we had with the wife. We will not refund his money we did nothing wrong with this situation. We have A+ ratings with every program out there we did not get this from taking advantage of our customers. But there are customers like this one that gets buyers remorse and try to play hard ball with honest companies to get money out of them. We will not give in to con artist customers. Please contact me at [redacted] to further discuss.