Tape Products Company

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First, the amount of seed and straw used was unacceptable. Second, I said I would help to rake the ground because simply "hand raking" the dry dirt and clay that is this yard would have done nothing. Third, the first time anyone has said anything about "final grading" was the contractor responding to my complaints about his mediocre attempt to finish the job here in this format. Fourth, I have pictures the document the entire job being done that show his half hearted attempts to do the task. I feel this whole situation has been handled unprofessionally and I would think someone who has been in business for as long as he has would have handled all of this in a better way. 
Regards,
[redacted]

2 years  after the home was completed the owner called me with a problem of water inside his foundation. I came out and looked at the problem and agreed to have my men fix.  I send equiptment and men over, uncovered the rear and side of the foundation and found what we believed to be the...

problem mede necessary corrections graded all areas we disturbed seeded and put down straw on those areas.  Owner wanted me to haul in topsoil and regrade and rework entire rear yard which we will not do.  Owner looked at and  walked around this lot before he purchased and we began const in October of 2013 He also was present  all during const.  Home was completed in May of 2014 and final  payment was made with no problems at that time. We have completed work on foundation and we did reseed and straw areas that we disturbed and we are through.  I do not intend to haul in dirt and regrade.  I was graded correctly the first time to keep rain flow from above properties away from the house.