[redacted] Revdex.com Corporate Office La Posada Drive Austin, TX 78752RE: Resolution to Revdex.com Complaint ID [redacted] Dear [redacted] ,The American Payroll Association (APA) received and acknowledged Revdex.com Complaint ID [redacted] .A settlement was sent via email to customer Janice [redacted] on 8/25/APA provided Ms [redacted] the requested certificate stating the credit hours earned for the seminar she attended in June The delay for delivery of the certificate was due to an internal project management system conversion that occurred in July The implementation of this new software caused the Association delays in sending these credential certificates.Enclosed with this letter is the email and certificate sent to the customerAPA apologizes for the delayed response to Ms***'s request and any inconvenience she may have encounteredThe Association provided the requested desired settlement outcome and hopes this resolves the complaint.Please do not hesitate to contact me if you have any additional questions or concernsSincerely, [redacted] Executive DirectorEnclosures:
[redacted] Revdex.com Corporate Office La Posada Drive Austin, TX 78752RE: Resolution to Revdex.com Complaint ID [redacted] Dear [redacted] ,The American Payroll Association (APA) received and acknowledged Revdex.com Complaint ID [redacted] .A settlement was sent via email to customer Janice [redacted] on 8/25/APA provided Ms [redacted] the requested certificate stating the credit hours earned for the seminar she attended in June The delay for delivery of the certificate was due to an internal project management system conversion that occurred in July The implementation of this new software caused the Association delays in sending these credential certificates.Enclosed with this letter is the email and certificate sent to the customerAPA apologizes for the delayed response to Ms***'s request and any inconvenience she may have encounteredThe Association provided the requested desired settlement outcome and hopes this resolves the complaint.Please do not hesitate to contact me if you have any additional questions or concernsSincerely, [redacted] Executive DirectorEnclosures: