Tapestries

The complainant [redacted] alleges to have "received about 10 unsolicited calls from [SGS] over the past several weeks offering their services to inspect [her] leased vehicle." SGS is not "offering" its services, as alleged by [redacted]. SGS is in a contractual relationship with VW Credit Inc.,...

which is the lessor of [redacted] leased Volkswagen. [redacted] is required to have her vehicle undergo an off-lease inspection ahead of the end of her lease. SGS is the company assigned to inspect her vehicle, and therefore, has contacted [redacted] as a means of scheduling the necessary inspection. To the extent, [redacted] is not turning in her vehicle at the end of the lease, then she should contact VW Credit Inc. and advise of her intentions because in that situation (i.e. where she is exercising her purchase option), the off-lease inspection does not occur.