Tapingo

On 1/20/the user placed an order through our system for pick up, after which they realized they meant to mark it as a delivery orderAfter they placed a second order, this time for delivery, they wrote in stating the order was canceledOur support team responded to the ticket that same day asking the user to reach back out to us if they needed further assistanceThere was no reply to our response and so the ticket was closedThe user then wrote in again on 3/5/regarding this issueWe informed them that because there was no response to our follow up that the ticket had been closedWe also reminded them that our refund policy is such that transactions that are this far back in time are generally not refundable (over a month had elapsed)Because the user was a first time user when the mistake occurred, we have decided to remit the costs back to their accountWe have contacted the user, at the email they have on file, about this actionWe have also encouraged them to reach back out to us if they had any other questions and have given them the email of one of our support managers to reach out to them directly

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

On 1/20/2018 the user placed an order through our system for pick up, after which they realized they meant to mark it as a delivery order. After they placed a second order, this time for delivery, they wrote in stating the order was canceled. Our support team responded to the ticket that same day...

asking the user to reach back out to us if they needed further assistance. There was no reply to our response and so the ticket was closed. The user then wrote in again on 3/5/2018 regarding this issue. We informed them that because there was no response to our follow up that the ticket had been closed. We also reminded them that our refund policy is such that transactions that are this far back in time are generally not refundable (over a month had elapsed). Because the user was a first time user when the mistake occurred, we have decided to remit the costs back to their account. We have contacted the user, at the email they have on file, about this action. We have also encouraged them to reach back out to us if they had any other questions and have given them the email of one of our support managers to reach out to them directly.