Tappahannock Super 8 Motel

Review: we arrived at this hotel late on aug 30,2013 I say between 8pm 9pm. we asked for handicapped room none open. we got another room and we walked into the room and noticed a smell. we thought it was because the room was closed. we turn a/c on to get smell out we went out for supper. came back some smell. went to put thing in refrigate none and no microwave in room. went to take shower next morning and black around the vent in the bathroom. when ck out no manger told clerk I had call him back 4days later and he only gave 20% back which was $12.00 out of $65.87 we paid for room. also sent 50% of next stay. I will never go back there again. my wife & I both woke up sick. I have severe breathing problems and have been sick for several days since then. The room we stay was [redacted] I filed a complaint with co they will not do anything since I accept the above.Desired Settlement: I want a full refund of my hotel stay and one night stay free at any super 8 hotel. This uncalled for a chain hotel to be in this shape.

Business

Response:

RE: Id [redacted]

Dear contact,

Thank you for notifying our office of the concern filed by [redacted]. It is always the intention of our office to review and respond to guest inquiries in a timely fashion.

The Super 8 chain is committed to assuring that all of its properties provide good service and quality accommodations. The guest comments have made us aware of an instance when one our properties did not meet a valued customer’s expectations. The hotel has advised they spoke with [redacted] and room charges were reversed.

Thank you for your assistance in this matter. Sincerely,

Customer Care Specialist