Taquechel/Montes De Oca

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Midas, (Frank) told me after I picked up the [redacted] from his shop that I would need a new head gasket in the near futureLess then days later, my [redacted] all most over heatedI picked up my car on Thursday, drove it to work, I had problems with the [redacted] when I got to workI called the shop and Shane walked me through how to deal with the gear shift not coming out of parkI also mention to Shane that the RPM's were running really highrpmHe advised me to bring the [redacted] back, that it should be a quick fixI did the next day Friday morningThe shop employee looked over the ***, fixed the shifting problem and I was on my wayThe next day which was Saturday, I drove my [redacted] around townI went to play soccer in Silver Springs, shopping at area stores in Germantown, went to a friends house and then to a soccer game near Germantown MDAfter the game I went to my carI turned the key and the [redacted] would not startI waited a few minthen tried againThe car did start, but was not holding powerI drove around the parking lot for a few min, then drove homeI notice that the car was close to over heating when I pulled it into my drive wayI quickly turned the car off and went into the houseThe next morning Sunday, I looked over the engine, could really not make out anything wrong, till I opened my radiator cap, there was no radiator fluid in the radiatorI did not notice any leaksI filled the radiator with fluid and started the carI quickly notice a big cloud of white smoke coming from the tail pipe of the carI let the car run for a few minI tried to take the car out of parkThe car quickly lost power and turned offI turned the car off and went into the houseI came back out about an hour later, once again notice that there was no fluid in the radiatorI then went back in the houseI did not drive my [redacted] at all on SundayI called my insurance company and had the car towed back to MidasMonday Morning I went to the shop at 7:I spoke to Frank, he said that he would look over the problemand let me know what was causing the smoke and how much it would cost to fix itI never got a call from himI went by the shop the next day and was told that it would be $to fix my carI asked Shane, that the issue with the car may have been caused by the work done by MidasHe mention that it was a diffissue un related to the work they had doneI could not understand, how I drove the [redacted] into there shop just to have it towed back not less then days laterThe [redacted] was worse Regards, [redacted]

Thank you for your letter outlining the complaint (ID ***) from *** *** *** was initially advised to replace the intake manifold, throttle body and thermostat*** *** agreed only to fix the intake manifold which was completed on 7/7/The vehicle was then towed into Midas
with a blown head gasketMidas is not financially responsible for the blown head gasket as this is a completely separate issue from the intake manifold replacement repair and was not caused by MidasThe intake manifold is a series of tubes that distributes air coming into the engineThe head gasket fits between the cylinder head and the cylinders or cylinder block inside the engineIn order to get to the head gasket the entire engine needs to be taken apartUnfortunately, what we have here is a vehicle that was taken to Midas for vehicle repair and only a portion of the recommended work was authorizedThen when the vehicle has another engine problem the customer assumes it’s Midas' fault and responsibility which is simply not the caseWe offered to help *** *** with a rental car as a customer service gesture but we cannot be held responsible for additional repairs that need to be performed unrelated to the service work we provided. Please feel free to contact me directly should you ever have any issues in the future with the Midas stores in Rockville, Gaithersburg or Germantown at *** or ***@***.comCustomer service is very important and I want to make sure all our customers get the best possible value and service every time they visit one of our locations.Sincerely,Mark P***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: Midas, (Frank) told me after I picked up the [redacted] from his shop that I would need a new head gasket in the near future. Less then 4 days later, my [redacted] all most over heated. I picked up my car on Thursday, drove it to work, I had problems with the [redacted] when I got to work. I called the shop and Shane walked me through how to deal with the gear shift not coming out of park. I also mention to Shane that the RPM's were running really high. 300 rpm. He advised me to bring the [redacted] back, that it should be a quick fix. I did the next day Friday morning. The shop employee looked over the [redacted], fixed the shifting problem and I was on my way. The next day which was Saturday, I drove my [redacted] around town. I went to play soccer in Silver Springs, shopping at area stores in Germantown, went to a friends house and then to a soccer game near Germantown MD. After the game I went to my car. I turned the key and the [redacted] would not start. I waited a few min. then tried again. The car did start, but was not holding power. I drove around the parking lot for a few min, then drove home. I notice that the car was close to over heating when I pulled it into my drive way. I quickly turned the car off and went into the house. The next morning Sunday, I looked over the engine, could really not make out anything wrong, till I opened my radiator cap, there was no radiator fluid in the radiator. I did not notice any leaks. I filled the radiator with fluid and started the car. I quickly notice a big cloud of white smoke coming from the tail pipe of the car. I let the car run for a few min. I tried to take the car out of park. The car quickly lost power and turned off. I turned the car off and went into the house. I came back out about an hour later, once again notice that there was no fluid in the radiator. I then went back in the house. I did not drive my [redacted] at all on Sunday. I called my insurance company and had the car towed back to Midas. Monday Morning I went to the shop at 7:30. I spoke to Frank, he said that he would look over the problem... and let me know what was causing the smoke and how much it would cost to fix it. I never got a call from him. I went by the shop the next day and was told that it would be $1800. to fix my car.... I asked Shane, that the issue with the car may have been caused by the work done by Midas. He mention that it was a diff. issue un related to the work they had done. I could not understand, how I drove the [redacted] into there shop just to have it towed back not less then 4 days later. The [redacted] was worse
Regards,
[redacted]