I Did not refuse to give *** a refund. The policy he has is very old and is NOT our current and valid policyHe is claiming we changed our policy. We have not changed our policy within the last years.As a matter of fact you might still have a copy of our policy in your files
from July 28th, ID # *** It is under the heading of SECURIYT DEPOSITS: It says the same thing as it says now, Jan .6th 2016.If a cancellation is made with an advance notice or at least days prior to arrival, a credit for the pre-payment will be applied to your next stay and is to be used with in six months following the cancelation date.We are not in the refund business!***, at the time he made his reservation, was a member of a large Motorcycle Club. Their club has reserved the entire Campground for their BBQ coming up this summer for to days.A couple of months ago, nearly half the club members had a falling out with their President and quit the clubSo, the cancelations started pouring in. It was over whelming, and a book keeping nightmareMany hours were involved in straightening out the paper work.We have returned most of the members their deposits, as other members have rebooked the cabinsUnfortunately, at this time, *** cabin has not rebooked.I am in regular communication with several members of the local chapter, and they are posting the cabins available for their eventThere is only a few cabins left with running water, that includes ***.I too, am hoping the other members will start booking again, now that the Holidays have pastThere is other ex members also waiting for their deposits. In fairness to me, the members and ex-members, we will be crediting the deposits as they rebookHopefully *** won't have to wait much longer.Respectfully, *** ***
Hello and good morning My issue with mountain rest cabins has been resolved They refunded my deposit and is like to close my complaint Thank you
I Did not refuse to give *** a refund. The policy he has is very old and is NOT our current and valid policyHe is claiming we changed our policy. We have not changed our policy within the last years.As a matter of fact you might still have a copy of our policy in your files
from July 28th, ID # *** It is under the heading of SECURIYT DEPOSITS: It says the same thing as it says now, Jan .6th 2016.If a cancellation is made with an advance notice or at least days prior to arrival, a credit for the pre-payment will be applied to your next stay and is to be used with in six months following the cancelation date.We are not in the refund business!***, at the time he made his reservation, was a member of a large Motorcycle Club. Their club has reserved the entire Campground for their BBQ coming up this summer for to days.A couple of months ago, nearly half the club members had a falling out with their President and quit the clubSo, the cancelations started pouring in. It was over whelming, and a book keeping nightmareMany hours were involved in straightening out the paper work.We have returned most of the members their deposits, as other members have rebooked the cabinsUnfortunately, at this time, *** cabin has not rebooked.I am in regular communication with several members of the local chapter, and they are posting the cabins available for their eventThere is only a few cabins left with running water, that includes ***.I too, am hoping the other members will start booking again, now that the Holidays have pastThere is other ex members also waiting for their deposits. In fairness to me, the members and ex-members, we will be crediting the deposits as they rebookHopefully *** won't have to wait much longer.Respectfully, *** ***
Hello and good morning. My issue with mountain rest cabins has been resolved. They refunded my deposit and is like to close my complaint. Thank you