Taqueria Mi Jalisco Grill

The customer who filed a complaint was upset because she wanted a full refund for only a portion of her orderWhen a customer takes a bite out of something and does not like it or notices it was not made correctly, we offer to remake the order or give a refundHowever, we cannot give a refund of only a portion of the orderThe customer was missing almost a whole taco and half of the burrito she orderedHer complaint was “they had no bacon.” They had baconOur breakfast tacos and burritos are made with bacon bits, scrambled with the egg or whatever ingredient the customer ordersIf requested, there is no problem making the order with bacon strips insteadIn this case, we offered the customer three options: a free order of bacon strips, a remake of her order, or a partial refundShe refused and insisted on a full refundWhen the owner refused, she called the Beverly Hills policeAn officer came and said he could not do anything about this issueAll he could do was send the customer and the owner to courtThe owner said he had no problem going to court to resolve the issue, but the customer refusedAll we can do is give a partial refundTaqueria Mi Jalisco Grill Management

Complaint: ***
I am rejecting this response because the business states that I only brought back a portion of the foodI ordered a burrito.ij took a couple bites off the top to get to the inside and noticed there was no baconI ordered breakfast tacosOne of them was half gone, admittedly and I told them that that one was fine, but there was more untouched and they only wanted to give a refund for breakfast tacoThat is unacceptableI went right back with the same food minutes later and the young lady in the window knows thatWhen the police officer came, he separated us and went to talk to the ownerHe came back to me and said the owner would refund my money, but when he brought us back together he said no againThe officer even said "You just said you would give her her money back and now you're changing your story?" And the owner nodded in agreementThat's when the officer told me I could take it to court or file with the Revdex.comI don't have money or time to go to courtI didn't have the money to lose dealing with thisI need a full refund of my moneyThe owner is not and has not been trying to help me, purposely speaking another language he knows I can't understand
Regards,
*** ***

The customer who filed a complaint was upset because she wanted a full refund for only a portion of her orderWhen a customer takes a bite out of something and does not like it or notices it was not made correctly, we offer to remake the order or give a refundHowever, we cannot give a refund
of only a portion of the orderThe customer was missing almost a whole taco and half of the burrito she orderedHer complaint was “they had no bacon.” They had baconOur breakfast tacos and burritos are made with bacon bits, scrambled with the egg or whatever ingredient the customer ordersIf requested, there is no problem making the order with bacon strips insteadIn this case, we offered the customer three options: a free order of bacon strips, a remake of her order, or a partial refundShe refused and insisted on a full refundWhen the owner refused, she called the Beverly Hills policeAn officer came and said he could not do anything about this issueAll he could do was send the customer and the owner to courtThe owner said he had no problem going to court to resolve the issue, but the customer refusedAll we can do is give a partial refundTaqueria Mi Jalisco Grill Management

The customer who filed a complaint was upset because she wanted a full refund for only a portion of her order. When a customer takes a bite out of something and does not like it or notices it was not made correctly, we offer to remake the order or give a refund. However, we cannot give a refund of...

only a portion of the order. The customer was missing almost a whole taco and half of the burrito she ordered. Her complaint was “they had no bacon.” They had bacon. Our breakfast tacos and burritos are made with bacon bits, scrambled with the egg or whatever ingredient the customer orders. If requested, there is no problem making the order with bacon strips instead. In this case, we offered the customer three options: a free order of bacon strips, a remake of her order, or a partial refund. She refused and insisted on a full refund. When the owner refused, she called the Beverly Hills police. An officer came and said he could not do anything about this issue. All he could do was send the customer and the owner to court. The owner said he had no problem going to court to resolve the issue, but the customer refused. All we can do is give a partial refund. Taqueria Mi Jalisco Grill Management