Tar-ific Construction Ltd

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me yes my matter was resolved Thank you for your assistance in this matter Regards, [redacted] ***

Our company was purchased by [redacted] in 2016, and we have been transitioning to a new subscription system since October Unfortunately, in the transition, a number of payments made by our subscribers have been misappliedWe believe this to be the case with Mr [redacted] ’s paymentOnce we were made aware of this issue, we asked our Corporate Finance office to determine where the payment was erroneously posted, but we haven’t done so yet On December 16, we restarted Mr [redacted] ’s newspaper delivery We are awaiting word from our Corporate office when they find where the payment was posted For Mr [redacted] ’s inconvenience, we will credit him months of deliveryThat credit will make his expiration date 3/16/And, once the payment error is found, we will apply the payment to his account, which will make his renewal date 5/16/ [redacted] Circulation Director

Complaint: ***
I am rejecting this response because: I have to refuse this because I am being charged $per day from Monday to Saturday and $for Sundays the $credit is incorrect, I should receive credit for $for the days and as far as your digital access your newspaper states ( simply activate your subscription @ caller.com/activate) I have never activated it so how can you presume that I am receiving this service, regardless if you give me proper credit of $I will consider this closedThank you
Regards,
*** ***

Our district manager has contacted the carrier about the situation Ms*** is having with her Sunday deliveryThe carrier has been throwing the paper to the customer's apartment doorThe district manager continues to monitor the delivery of paper and has followed up with the carrier and
customer to make sure she is getting her Sunday paper

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Thank you for bringing this matter to our attention.On February 16, we extended the complainant’s subscription to make good for the days their subscription was charged (a $credit)This was communicated to the complainant by Customer ServiceSee below.We are in the business of providing
contentWhen a subscriber puts their newspaper delivery on hold, they still have access to our digital content hours per dayThe subscription therefore is not just for print deliveryOur acquisition flyers all contain the following: “All subscriptions include print delivery plus digital access to online contentWhen print delivery is temporarily suspended, digital access continues for up to days and your account is charged.”Customer used our VRU to register their vacation stop, which does not inform them of the continuing chargeWe will review that policy to see if we can communicate that via VRU.We also will consider adding the above disclaimer to our 2A rate box to further communicate to customersWhen the policy was implemented in 2013, we did communicate with all subscribersThe complainant was a subscriber at that point, but we have no verification on file that they received the communication

The customer’s daily amortization rate is cents per day, not $daily and $Sunday as statedThose are our single copy pricesHowever in reviewing the customer’s account, we see that in recent months, three other temp stops were placed on the account, and we handled the temp stops per our temp stop policy by charging the account since the subscriber has digital accessTo make things right with the customer, we have authorized an additional credit of $to restore to the account those days we deducted for temp stopsThe customer’s new renewal date is now May (previously it was March 11)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

After checking with the company that handles fulfillment of our Gift Card program, they tell us that an email has been sent twice to the Randalls to have them redeem a voucher for their gift card. The process is that when someone takes advantage of the Gift Card promotion, we send their...

information, including their email and the amount of the gift card, to the fulfillment company—Capitol Marketing. They then send an email with instructions for how to redeem the voucher in the email for the gift card. Apparently, the email has not been received by the Randalls, because they haven’t redeemed the voucher for their gift card.   I have since gone through the redemption process myself to make sure the gift card is sent to them. It takes 6-14 days for them to receive it. I will check back with them this week.    [redacted] Director, Audience Development

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  yes my matter was resolved.  Thank you for your assistance in this matter 
Regards,
[redacted]

Our company was purchased by [redacted] in 2016, and we have been transitioning to a new subscription system since October 30. Unfortunately, in the transition, a number of payments made by our subscribers have been misapplied. We believe this to be the case with Mr. [redacted]’s payment. Once we were...

made aware of this issue, we asked our Corporate Finance office to determine where the payment was erroneously posted, but we haven’t done so yet.   On December 16, we restarted Mr. [redacted]’s newspaper delivery.  We are awaiting word from our Corporate office when they find where the payment was posted.   For Mr. [redacted]’s inconvenience, we will credit him 3 months of delivery. That credit will make his expiration date 3/16/16. And, once the payment error is found, we will apply the payment to his account, which will make his renewal date 5/16/16. [redacted]Circulation Director

[redacted] should contact the USA TODAY
National Customer Service line at ###-###-#### regarding her refund for the
USA Today. [redacted] filed her complaint with the Revdex.com in Austin, Texas. Her
complaint was referred to the Corpus Christi Caller-Times in Corpus Christi,
Texas which is outside...

her service area based on the address given of
[redacted].