TAR Self Storage

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Dear [redacted] #ffffff;">From what I recall [redacted] called in March and stated he was vacating their storage unit in April I filled out a vacate card and put on our bulletin board along with other vacates I check our units daily to see if there are locks removed, their unit was still locked in April and was still locked as of September 6, I have many people vacate their units and let me know because we have a day vacate policy There are people that give me a vacate date and do not vacate I usually call them when the unit is still locked because I have people waiting for units Of course I can not remember back to April *** [redacted] wife showed up on September 6, and stated that they moved out and their credit card was still being debited I told her that I would have noticed if the lock was off she stated maybe the company that had the sale left the lock on We proceeded to the unit and the lock was on it I cut it off and the unit was empty at that time I asked her why didn't she call me in April Or May and she said they didn't notice it until now, At that time I did not have the authorization to refund any monies I then discussed this with the owners and they have authorized me to refund the money for they don't want any customers upset Sincerely, [redacted] ***

Dear [redacted]
" background-">From what I recall [redacted] called in March and stated he was vacating their storage unit in April 2014. I filled out a vacate card and put on our bulletin board along with other vacates I check our units daily to see if there are locks removed, their unit was still locked in April and was still locked as of September 6, 2014. I have many people vacate their units and let me know because we have a day vacate policy. There are people that give me a vacate date and do not vacate I usually call them when the unit is still locked because I have people waiting for units. Of course I can not remember back to April 2014. [redacted] wife showed up on September 6, and stated that they moved out and their credit card was still being debited. I told her that I would have noticed if the lock was off she stated maybe the company that had the sale left the lock on. We proceeded to the unit and the lock was on it I cut it off and the unit was empty at that time I asked her why didn't she call me in April Or May and she said they didn't notice it until now, At that time I did not have the authorization to refund any monies I then discussed this with the owners and they have authorized me to refund the money for they don't want any customers upset
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Review: In March 2014, I informed TAR Self Storage that I wanted to cancel my storage unit because I was moving out of state. This cancelation was made verbally to a TAR representative. The TAR representative told me the cancellation would be made in April 2014 and the charges would stop then. Today I noticed that my credit card has continued to be charged $125.92 per month. When my wife asked the same TAR representative today about those charges she was informed that no refund would be made and that it was our fault that we did not notice the recurring charges on our credit card statement before now. He also stated there was a lock on the storage unit. Today he cut the lock off and the unit was empty. Regardless of a lock or my inattention to my credit card statements, TAR was informed in March 2014 that my rental on the unit was being cancelled. The recurring charges should have stopped as of April 2014, as I was informed by the TAR representative that they would be.Desired Settlement: I have been charged $125.92 per month for 6 months following my notifying TAR that I was cancelling my storage unit. I want my credit card credited with a total of $755.52 from TAR.

Business

Response:

Dear [redacted]