Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and while I am offended by some of the comments that were made and do not believe them to be truthful, I wish to be done interacting with this business in any mannerSincerely, [redacted]
To Whom It May Concern:Please see the following rebuttal to the claim made on 1/12/2017: [redacted] ’s statement: “The product that I ordered was delayed numerous times, despite the payment contract specifying when I would receive the product 6-weeks weeks following complete paymentThe photographer made multiple excuses regarding incessant delaysI did not receive my product until weeks after payment.”Our Response: On 7/11/via a Facebook message, [redacted] asked me to please not share her images (as initially she signed a full model release which she later amended) asking me not to share the images until after she provided the album to her partner in February of While she did receive her images days late, the product itself arrived months in advance of when she needed the albumThe contract states that products are delivered weeks from the time of the order, and also that the photographer is not responsible for delays in delivery due to shipping and vendor delaysWhen [redacted] inquired on 11/09/regarding her album, I expressed that I was running behind due to all the late weddings and due to my lab having an extended closing due to Thanksgiving I expected it to arrive on November 30thOn 11/29/ [redacted] messaged me via Facebook asking to amend her Model Release which I told her was just fine and the link would be resent, of which it wasIn that same message she was told that I had received a final delivery date of 12/07/ On 12/08/ [redacted] messaged me to ask if it was here It had not arrived and was rescheduled for 12/09/I expressed my apologies due to the nature of becoming overly busy which got her album out a bit later than I anticipated the previous month and with slower holiday turnaround from the lab and multiple delays from our shipper (we had multiple winter storms occurring across the country causing delays) it was lateAs an apology for the delay, I also informed her that I would be providing her the digital files from her album (a $value)Without her knowledge at the time, I also ordered her additional metallic prints (a $value) as an added apology, which she received and accepted bysigning for on December 31st [redacted] ’s Statement: “After receiving the product, I was sent photos of a highly sensitive nature of another individual in the form of a mobile applicationI contacted the business right away, as I was highly concerned that my own photos were not secureI was also concerned about being sent photos of another that I had no right to have in my possessionI was told that this individual and myself had the same initials, which is why I received her photos.”Our Response: On 12/29/16, another client’s mobile app was mistakenly sent to [redacted] ’s email addressI caught the mistake within minutes and initiated an email to [redacted] stating that she delete the email immediately and not to download the app [redacted] opened the email and downloaded the app after receiving itI received an email from [redacted] after initiating my email to her, that she had received the email and opened the appI apologized for any inconvenience this may have caused her and told her to delete the app immediately, and that I had mistakenly used the wrong email address as pulled it by last name first initial (they are the same)She was also informed this was the first time in my five years of business that this has occurred and that I would be switching app companies (we immediately switched to a password protected app company) to make sure this could never happen againI also told her the prints had arrived I purchased as a gift due to the delay and to provide her addressShe rebutted she had not ordered them, and I responded that they were ordered as an additional gift due to the delay and were being mailed out the following dayShe provided her address so that I could send them to herAfter this event occurred, I contacted the company I use for my apps to inform them of what occurred and to let them know I would be switching companies if they could not provide password protectionI also asked them to look further into the viewing of the app to confirm if the app had been deleted and/or when it had been viewedA running log was made available to me via the backend of the companyI was shocked to see that [redacted] , as a mental health professional in our community, and someone who was so upset by this occurrence and need for confidentiality, continued to access the app AFTER she initiated contact with me to let me know of the mistake and did not delete the app as I requested [redacted] Statement: “I had previously elected not to have my personal photos shared in any manner (advertising, in-studio showings, etc.) and was highly concerned that my photos were going to end up in the wrong handsI felt that the likelihood of this happening was increased, as a privacy breach led to another's photos ending up in my handsThe photographer assured me that all of my photos had been deleted from her computerHowever, I was then offered 'metal wall art' of one of my own pictures in order to avoid a negative business referralThis offering contradicted the assurance that all of my personal photos had been deleted.” Our Response: As stated previously, [redacted] initially gave us a release to show her images after her session occurredShe modified this to complete privacy on 12/09/We have honored her model release as ALL clients’ model releases have been honoredThis did not contradict my statementI did and have deleted the images off of my computer as statedPer my contract with her, images are to be available for a year after the session has occurredIt is not uncommon, and has occurred repeatedly, where a client’s CD or album is damaged or destroyed and they would like to have the imagesTo ensure that they are available per the term of the contractI make a copy to an external drive to ensure the images are available if this were to ever occur (this was stated at the reveal session when the image numbers were written down as well)This external copy would have been utilized to place the order of the metal wall art that [redacted] has declined given this complaint[redacted] ’s Statement: “I continue to be highly concerned regarding my personal products and the possibility of them being leaked in any manner, which could have detrimental effects on my personal and professional lifeI voiced my complaints and concerns to the business and also asked for a partial refundMy request for a partial refund was based both on the delays of receiving the product that I had ordered and my apprehension regarding the security of my product photosI asked for a response from the business within days and did not receive any response or reply from the photographer.”Our Response: Per [redacted] ’s letter to me, her request for a 50% refund was based on delay of her product arriving and her belief of my lack of responsibility:“Nonetheless, I feel that I deserve a partial (minimum percent) refund of my purchase based on the incessant delays of my album and the accompanied deflection of responsibilityI do not feel that images copied to a CD or image prints rectifies the situation“ In regards to [redacted] ’s concerns of her images security being breechedThey have not been, which can easily be determined via IP addresses, my website, social media pages, and app hosting servicesAdditionally, per [redacted] ’s own message, she originally gave a full model release, which she then changed and amended after the delay of the album.Additionally, in the complaint, [redacted] is stating that her purchase price was $ [redacted] received her session as stated and it was concludedShe even wrote a rave review at its conclusionThe session itself is not in question or the monies paid toward itFurthermore, her separate product purchase was $Her album was received well in advance of the date she required, the product provided was not in defect and was satisfactoryNo complaint was ever made regarding images, album quality, etc of which she paid forShe accepted $worth of additional products and services from me for the delay of the album itself- more than 50% of what her order totaledIn [redacted] ’s own words: “I was ready to move on from this entire experience until the situation yesterday and receiving personal images of another individual.” At the point that I made a mistake regarding another’s images (which is of the concern of the other client- these are her images- not [redacted] ’s), [redacted] then decided to use the situation to extort a refund.While my conversation with the other client whose images were mistakenly sent is confidential, I can state that the client was notified they were sent to the wrong email address within minutes of the error.We feel that the client was more than adequately compensated for the delay of her albumWe also took immediate steps to ensure that while this was the first error in app delivery, we NEVER want it to occur again, and switched companies for app delivery immediatelyOur clients’ privacy has been and always will be our top priority
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and while I am offended by some of the comments that were made and do not believe them to be truthful, I wish to be done interacting with this business in any manner. Sincerely, [redacted]
To Whom It May Concern:Please see the following rebuttal to the claim made on 1/12/2017:[redacted]’s statement: “The product that I ordered was delayed numerous times, despite the payment contract specifying when I would receive the product 6-8 weeks weeks following complete payment. The photographer...
made multiple excuses regarding incessant delays. I did not receive my product until 12 weeks after payment.”Our Response: On 7/11/2016 via a Facebook message, [redacted] asked me to please not share her images (as initially she signed a full model release which she later amended) asking me not to share the images until after she provided the album to her partner in February of 2017. While she did receive her images 30 days late, the product itself arrived 2 months in advance of when she needed the album. The contract states that products are delivered 8 weeks from the time of the order, and also that the photographer is not responsible for delays in delivery due to shipping and vendor delays. When [redacted] inquired on 11/09/2016 regarding her album, I expressed that I was running behind due to all the late weddings and due to my lab having an extended closing due to Thanksgiving. I expected it to arrive on November 30th. On 11/29/2016 [redacted] messaged me via Facebook asking to amend her Model Release which I told her was just fine and the link would be resent, of which it was. In that same message she was told that I had received a final delivery date of 12/07/16. On 12/08/16 [redacted] messaged me to ask if it was here. It had not arrived and was rescheduled for 12/09/16. I expressed my apologies due to the nature of becoming overly busy which got her album out a bit later than I anticipated the previous month and with slower holiday turnaround from the lab and multiple delays from our shipper (we had multiple winter storms occurring across the country causing delays) it was late. As an apology for the delay, I also informed her that I would be providing her the digital files from her album (a $549 value). Without her knowledge at the time, I also ordered her 3 additional metallic prints (a $225 value) as an added apology, which she received and accepted bysigning for on December 31st 2016. [redacted]’s Statement: “After receiving the product, I was sent photos of a highly sensitive nature of another individual in the form of a mobile application. I contacted the business right away, as I was highly concerned that my own photos were not secure. I was also concerned about being sent photos of another that I had no right to have in my possession. I was told that this individual and myself had the same initials, which is why I received her photos.”Our Response: On 12/29/16, another client’s mobile app was mistakenly sent to [redacted]’s email address. I caught the mistake within minutes and initiated an email to [redacted] stating that she delete the email immediately and not to download the app. [redacted] opened the email and downloaded the app after receiving it. I received an email from [redacted] after initiating my email to her, that she had received the email and opened the app. I apologized for any inconvenience this may have caused her and told her to delete the app immediately, and that I had mistakenly used the wrong email address as pulled it by last name first initial (they are the same). She was also informed this was the first time in my five years of business that this has occurred and that I would be switching app companies (we immediately switched to a password protected app company) to make sure this could never happen again. I also told her the prints had arrived I purchased as a gift due to the delay and to provide her address. She rebutted she had not ordered them, and I responded that they were ordered as an additional gift due to the delay and were being mailed out the following day. She provided her address so that I could send them to her. After this event occurred, I contacted the company I use for my apps to inform them of what occurred and to let them know I would be switching companies if they could not provide password protection. I also asked them to look further into the viewing of the app to confirm if the app had been deleted and/or when it had been viewed. A running log was made available to me via the backend of the company. I was shocked to see that [redacted], as a mental health professional in our community, and someone who was so upset by this occurrence and need for confidentiality, continued to access the app AFTER she initiated contact with me to let me know of the mistake and did not delete the app as I requested. [redacted] Statement: “I had previously elected not to have my personal photos shared in any manner (advertising, in-studio showings, etc.) and was highly concerned that my photos were going to end up in the wrong hands. I felt that the likelihood of this happening was increased, as a privacy breach led to another's photos ending up in my hands. The photographer assured me that all of my photos had been deleted from her computer. However, I was then offered 'metal wall art' of one of my own pictures in order to avoid a negative business referral. This offering contradicted the assurance that all of my personal photos had been deleted.” Our Response: As stated previously, [redacted] initially gave us a release to show her images after her session occurred. She modified this to complete privacy on 12/09/16. We have honored her model release as ALL clients’ model releases have been honored. This did not contradict my statement. I did and have deleted the images off of my computer as stated. Per my contract with her, images are to be available for a year after the session has occurred. It is not uncommon, and has occurred repeatedly, where a client’s CD or album is damaged or destroyed and they would like to have the images. To ensure that they are available per the term of the contract. I make a copy to an external drive to ensure the images are available if this were to ever occur (this was stated at the reveal session when the image numbers were written down as well). This external copy would have been utilized to place the order of the metal wall art that [redacted] has declined given this complaint.[redacted]’s Statement: “I continue to be highly concerned regarding my personal products and the possibility of them being leaked in any manner, which could have detrimental effects on my personal and professional life. I voiced my complaints and concerns to the business and also asked for a partial refund. My request for a partial refund was based both on the delays of receiving the product that I had ordered and my apprehension regarding the security of my product photos. I asked for a response from the business within 10 days and did not receive any response or reply from the photographer.”Our Response: Per [redacted]’s letter to me, her request for a 50% refund was based on delay of her product arriving and her belief of my lack of responsibility:“Nonetheless, I feel that I deserve a partial (minimum 50 percent) refund of my purchase based on the incessant delays of my album and the accompanied deflection of responsibility. I do not feel that images copied to a CD or image prints rectifies the situation. “ In regards to [redacted]’s concerns of her images security being breeched. They have not been, which can easily be determined via IP addresses, my website, social media pages, and app hosting services. Additionally, per [redacted]’s own message, she originally gave a full model release, which she then changed and amended after the delay of the album.Additionally, in the complaint, [redacted] is stating that her purchase price was $1450. [redacted] received her session as stated and it was concluded. She even wrote a rave review at its conclusion. The session itself is not in question or the monies paid toward it. Furthermore, her separate product purchase was $1199.00. Her album was received well in advance of the date she required, the product provided was not in defect and was satisfactory. No complaint was ever made regarding images, album quality, etc… of which she paid for. She accepted $774 worth of additional products and services from me for the delay of the album itself- more than 50% of what her order totaled. In [redacted]’s own words: “I was ready to move on from this entire experience until the situation yesterday and receiving personal images of another individual.” At the point that I made a mistake regarding another’s images (which is of the concern of the other client- these are her images- not [redacted]’s), [redacted] then decided to use the situation to extort a refund.While my conversation with the other client whose images were mistakenly sent is confidential, I can state that the client was notified they were sent to the wrong email address within minutes of the error.We feel that the client was more than adequately compensated for the delay of her album. We also took immediate steps to ensure that while this was the first error in app delivery, we NEVER want it to occur again, and switched companies for app delivery immediately. Our clients’ privacy has been and always will be our top priority.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and while I am offended by some of the comments that were made and do not believe them to be truthful, I wish to be done interacting with this business in any mannerSincerely, [redacted]
To Whom It May Concern:Please see the following rebuttal to the claim made on 1/12/2017: [redacted] ’s statement: “The product that I ordered was delayed numerous times, despite the payment contract specifying when I would receive the product 6-weeks weeks following complete paymentThe photographer made multiple excuses regarding incessant delaysI did not receive my product until weeks after payment.”Our Response: On 7/11/via a Facebook message, [redacted] asked me to please not share her images (as initially she signed a full model release which she later amended) asking me not to share the images until after she provided the album to her partner in February of While she did receive her images days late, the product itself arrived months in advance of when she needed the albumThe contract states that products are delivered weeks from the time of the order, and also that the photographer is not responsible for delays in delivery due to shipping and vendor delaysWhen [redacted] inquired on 11/09/regarding her album, I expressed that I was running behind due to all the late weddings and due to my lab having an extended closing due to Thanksgiving I expected it to arrive on November 30thOn 11/29/ [redacted] messaged me via Facebook asking to amend her Model Release which I told her was just fine and the link would be resent, of which it wasIn that same message she was told that I had received a final delivery date of 12/07/ On 12/08/ [redacted] messaged me to ask if it was here It had not arrived and was rescheduled for 12/09/I expressed my apologies due to the nature of becoming overly busy which got her album out a bit later than I anticipated the previous month and with slower holiday turnaround from the lab and multiple delays from our shipper (we had multiple winter storms occurring across the country causing delays) it was lateAs an apology for the delay, I also informed her that I would be providing her the digital files from her album (a $value)Without her knowledge at the time, I also ordered her additional metallic prints (a $value) as an added apology, which she received and accepted bysigning for on December 31st [redacted] ’s Statement: “After receiving the product, I was sent photos of a highly sensitive nature of another individual in the form of a mobile applicationI contacted the business right away, as I was highly concerned that my own photos were not secureI was also concerned about being sent photos of another that I had no right to have in my possessionI was told that this individual and myself had the same initials, which is why I received her photos.”Our Response: On 12/29/16, another client’s mobile app was mistakenly sent to [redacted] ’s email addressI caught the mistake within minutes and initiated an email to [redacted] stating that she delete the email immediately and not to download the app [redacted] opened the email and downloaded the app after receiving itI received an email from [redacted] after initiating my email to her, that she had received the email and opened the appI apologized for any inconvenience this may have caused her and told her to delete the app immediately, and that I had mistakenly used the wrong email address as pulled it by last name first initial (they are the same)She was also informed this was the first time in my five years of business that this has occurred and that I would be switching app companies (we immediately switched to a password protected app company) to make sure this could never happen againI also told her the prints had arrived I purchased as a gift due to the delay and to provide her addressShe rebutted she had not ordered them, and I responded that they were ordered as an additional gift due to the delay and were being mailed out the following dayShe provided her address so that I could send them to herAfter this event occurred, I contacted the company I use for my apps to inform them of what occurred and to let them know I would be switching companies if they could not provide password protectionI also asked them to look further into the viewing of the app to confirm if the app had been deleted and/or when it had been viewedA running log was made available to me via the backend of the companyI was shocked to see that [redacted] , as a mental health professional in our community, and someone who was so upset by this occurrence and need for confidentiality, continued to access the app AFTER she initiated contact with me to let me know of the mistake and did not delete the app as I requested [redacted] Statement: “I had previously elected not to have my personal photos shared in any manner (advertising, in-studio showings, etc.) and was highly concerned that my photos were going to end up in the wrong handsI felt that the likelihood of this happening was increased, as a privacy breach led to another's photos ending up in my handsThe photographer assured me that all of my photos had been deleted from her computerHowever, I was then offered 'metal wall art' of one of my own pictures in order to avoid a negative business referralThis offering contradicted the assurance that all of my personal photos had been deleted.” Our Response: As stated previously, [redacted] initially gave us a release to show her images after her session occurredShe modified this to complete privacy on 12/09/We have honored her model release as ALL clients’ model releases have been honoredThis did not contradict my statementI did and have deleted the images off of my computer as statedPer my contract with her, images are to be available for a year after the session has occurredIt is not uncommon, and has occurred repeatedly, where a client’s CD or album is damaged or destroyed and they would like to have the imagesTo ensure that they are available per the term of the contractI make a copy to an external drive to ensure the images are available if this were to ever occur (this was stated at the reveal session when the image numbers were written down as well)This external copy would have been utilized to place the order of the metal wall art that [redacted] has declined given this complaint[redacted] ’s Statement: “I continue to be highly concerned regarding my personal products and the possibility of them being leaked in any manner, which could have detrimental effects on my personal and professional lifeI voiced my complaints and concerns to the business and also asked for a partial refundMy request for a partial refund was based both on the delays of receiving the product that I had ordered and my apprehension regarding the security of my product photosI asked for a response from the business within days and did not receive any response or reply from the photographer.”Our Response: Per [redacted] ’s letter to me, her request for a 50% refund was based on delay of her product arriving and her belief of my lack of responsibility:“Nonetheless, I feel that I deserve a partial (minimum percent) refund of my purchase based on the incessant delays of my album and the accompanied deflection of responsibilityI do not feel that images copied to a CD or image prints rectifies the situation“ In regards to [redacted] ’s concerns of her images security being breechedThey have not been, which can easily be determined via IP addresses, my website, social media pages, and app hosting servicesAdditionally, per [redacted] ’s own message, she originally gave a full model release, which she then changed and amended after the delay of the album.Additionally, in the complaint, [redacted] is stating that her purchase price was $ [redacted] received her session as stated and it was concludedShe even wrote a rave review at its conclusionThe session itself is not in question or the monies paid toward itFurthermore, her separate product purchase was $Her album was received well in advance of the date she required, the product provided was not in defect and was satisfactoryNo complaint was ever made regarding images, album quality, etc of which she paid forShe accepted $worth of additional products and services from me for the delay of the album itself- more than 50% of what her order totaledIn [redacted] ’s own words: “I was ready to move on from this entire experience until the situation yesterday and receiving personal images of another individual.” At the point that I made a mistake regarding another’s images (which is of the concern of the other client- these are her images- not [redacted] ’s), [redacted] then decided to use the situation to extort a refund.While my conversation with the other client whose images were mistakenly sent is confidential, I can state that the client was notified they were sent to the wrong email address within minutes of the error.We feel that the client was more than adequately compensated for the delay of her albumWe also took immediate steps to ensure that while this was the first error in app delivery, we NEVER want it to occur again, and switched companies for app delivery immediatelyOur clients’ privacy has been and always will be our top priority
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and while I am offended by some of the comments that were made and do not believe them to be truthful, I wish to be done interacting with this business in any manner. Sincerely, [redacted]
To Whom It May Concern:Please see the following rebuttal to the claim made on 1/12/2017:[redacted]’s statement: “The product that I ordered was delayed numerous times, despite the payment contract specifying when I would receive the product 6-8 weeks weeks following complete payment. The photographer...
made multiple excuses regarding incessant delays. I did not receive my product until 12 weeks after payment.”Our Response: On 7/11/2016 via a Facebook message, [redacted] asked me to please not share her images (as initially she signed a full model release which she later amended) asking me not to share the images until after she provided the album to her partner in February of 2017. While she did receive her images 30 days late, the product itself arrived 2 months in advance of when she needed the album. The contract states that products are delivered 8 weeks from the time of the order, and also that the photographer is not responsible for delays in delivery due to shipping and vendor delays. When [redacted] inquired on 11/09/2016 regarding her album, I expressed that I was running behind due to all the late weddings and due to my lab having an extended closing due to Thanksgiving. I expected it to arrive on November 30th. On 11/29/2016 [redacted] messaged me via Facebook asking to amend her Model Release which I told her was just fine and the link would be resent, of which it was. In that same message she was told that I had received a final delivery date of 12/07/16. On 12/08/16 [redacted] messaged me to ask if it was here. It had not arrived and was rescheduled for 12/09/16. I expressed my apologies due to the nature of becoming overly busy which got her album out a bit later than I anticipated the previous month and with slower holiday turnaround from the lab and multiple delays from our shipper (we had multiple winter storms occurring across the country causing delays) it was late. As an apology for the delay, I also informed her that I would be providing her the digital files from her album (a $549 value). Without her knowledge at the time, I also ordered her 3 additional metallic prints (a $225 value) as an added apology, which she received and accepted bysigning for on December 31st 2016. [redacted]’s Statement: “After receiving the product, I was sent photos of a highly sensitive nature of another individual in the form of a mobile application. I contacted the business right away, as I was highly concerned that my own photos were not secure. I was also concerned about being sent photos of another that I had no right to have in my possession. I was told that this individual and myself had the same initials, which is why I received her photos.”Our Response: On 12/29/16, another client’s mobile app was mistakenly sent to [redacted]’s email address. I caught the mistake within minutes and initiated an email to [redacted] stating that she delete the email immediately and not to download the app. [redacted] opened the email and downloaded the app after receiving it. I received an email from [redacted] after initiating my email to her, that she had received the email and opened the app. I apologized for any inconvenience this may have caused her and told her to delete the app immediately, and that I had mistakenly used the wrong email address as pulled it by last name first initial (they are the same). She was also informed this was the first time in my five years of business that this has occurred and that I would be switching app companies (we immediately switched to a password protected app company) to make sure this could never happen again. I also told her the prints had arrived I purchased as a gift due to the delay and to provide her address. She rebutted she had not ordered them, and I responded that they were ordered as an additional gift due to the delay and were being mailed out the following day. She provided her address so that I could send them to her. After this event occurred, I contacted the company I use for my apps to inform them of what occurred and to let them know I would be switching companies if they could not provide password protection. I also asked them to look further into the viewing of the app to confirm if the app had been deleted and/or when it had been viewed. A running log was made available to me via the backend of the company. I was shocked to see that [redacted], as a mental health professional in our community, and someone who was so upset by this occurrence and need for confidentiality, continued to access the app AFTER she initiated contact with me to let me know of the mistake and did not delete the app as I requested. [redacted] Statement: “I had previously elected not to have my personal photos shared in any manner (advertising, in-studio showings, etc.) and was highly concerned that my photos were going to end up in the wrong hands. I felt that the likelihood of this happening was increased, as a privacy breach led to another's photos ending up in my hands. The photographer assured me that all of my photos had been deleted from her computer. However, I was then offered 'metal wall art' of one of my own pictures in order to avoid a negative business referral. This offering contradicted the assurance that all of my personal photos had been deleted.” Our Response: As stated previously, [redacted] initially gave us a release to show her images after her session occurred. She modified this to complete privacy on 12/09/16. We have honored her model release as ALL clients’ model releases have been honored. This did not contradict my statement. I did and have deleted the images off of my computer as stated. Per my contract with her, images are to be available for a year after the session has occurred. It is not uncommon, and has occurred repeatedly, where a client’s CD or album is damaged or destroyed and they would like to have the images. To ensure that they are available per the term of the contract. I make a copy to an external drive to ensure the images are available if this were to ever occur (this was stated at the reveal session when the image numbers were written down as well). This external copy would have been utilized to place the order of the metal wall art that [redacted] has declined given this complaint.[redacted]’s Statement: “I continue to be highly concerned regarding my personal products and the possibility of them being leaked in any manner, which could have detrimental effects on my personal and professional life. I voiced my complaints and concerns to the business and also asked for a partial refund. My request for a partial refund was based both on the delays of receiving the product that I had ordered and my apprehension regarding the security of my product photos. I asked for a response from the business within 10 days and did not receive any response or reply from the photographer.”Our Response: Per [redacted]’s letter to me, her request for a 50% refund was based on delay of her product arriving and her belief of my lack of responsibility:“Nonetheless, I feel that I deserve a partial (minimum 50 percent) refund of my purchase based on the incessant delays of my album and the accompanied deflection of responsibility. I do not feel that images copied to a CD or image prints rectifies the situation. “ In regards to [redacted]’s concerns of her images security being breeched. They have not been, which can easily be determined via IP addresses, my website, social media pages, and app hosting services. Additionally, per [redacted]’s own message, she originally gave a full model release, which she then changed and amended after the delay of the album.Additionally, in the complaint, [redacted] is stating that her purchase price was $1450. [redacted] received her session as stated and it was concluded. She even wrote a rave review at its conclusion. The session itself is not in question or the monies paid toward it. Furthermore, her separate product purchase was $1199.00. Her album was received well in advance of the date she required, the product provided was not in defect and was satisfactory. No complaint was ever made regarding images, album quality, etc… of which she paid for. She accepted $774 worth of additional products and services from me for the delay of the album itself- more than 50% of what her order totaled. In [redacted]’s own words: “I was ready to move on from this entire experience until the situation yesterday and receiving personal images of another individual.” At the point that I made a mistake regarding another’s images (which is of the concern of the other client- these are her images- not [redacted]’s), [redacted] then decided to use the situation to extort a refund.While my conversation with the other client whose images were mistakenly sent is confidential, I can state that the client was notified they were sent to the wrong email address within minutes of the error.We feel that the client was more than adequately compensated for the delay of her album. We also took immediate steps to ensure that while this was the first error in app delivery, we NEVER want it to occur again, and switched companies for app delivery immediately. Our clients’ privacy has been and always will be our top priority.