To whom it may concern: On Saturday 10/8/a [redacted] was in our store At approx6pm (almost hours after close) [redacted] the Finance Manager who was handling his paperwork and financing came up to me and asked me to help him out as things took a turn for the worse Until this moment, I had never once spoke to this gentleman - EVER I got to know [redacted] for probably a total of 4-mins before he left I tried my best to isolate why he was so mad and let him know I was only stepping in to help-not make things worse Sometimes things are so far gone, no one can save it But on behalf of my teams time, effort and because we were kept after hours, I gave it my best I learned he was mad at the interest rate we quoted him Mind you, he was here buying his own lease-this was not a car we even had for sale These transactions are of courtesy He referenced Bank of America having a certain rate We listened to him and sent him into Bank of America and he was denied I’m positive that didn’t sit well with him but at that hour on a Saturday I was unable to get a supervisor to look deeper at why his branch told him one thing and the system disagreed I believe the system disagreed due to a BK on his credit file of which he argued At this point it was clear that it did NOT matter what I said or did he was leaving regardless This complaint is from his son He was not present and his words do NOT depict my experience whatsoever This has been exaggerated and blow out of proportion There was zero screaming He hardly spoke There is no reason for his parents to be worried or scared As for the military references, we value and appreciate the Military here at Feldman Chevrolet of Novi and have done several philanthropic events supporting them I am sorry [redacted] was frustrated but I don’t think it had anything to do with me-I’m just the scapegoat I have a reputation here of trying to help my team through the most difficult cases and at times the results don’t match the efforts or intent I wish I had more than 4-mins to get the know him I believe if he had, I would have been able to show him what I am really all about and would have fought to help him find a favorable outcome he would have appreciated Regards, [redacted] General Sales Manager Feldman Chevrolet of Novi *Email: [redacted] ( Office: [redacted] ( Direct: [redacted]
To whom it may concern, At this time the dealership has tried contacting the customer and as stated in the response, the customer is not willing to go through the process to complete a vehicle purchase with the locationThe team will continue to reach out to the customer to do our best to meet the expectations setThe specific employee noted is no longer employed at the location and we welcome the opportunity to help in any way possibleThank you for your time and follow up.**Compliance directorFeldman Chevrolet of Novi
To whom it may concern, The Feldman Auto group takes great pride in our ad pricing and we take a lot of time to advertise pricing that is accurate to each customers qualificationsWe advertise in each case the lowest possible price with full disclosure clearly stating what is needed to get to those paymentsUnfortunately not everyone qualifies for all of the rebates which can change the payments upward in some casesWe without question give every customer each and every incentive that they have coming to them to get our customer the lowest possible payment on whatever car they chooseOnce again we are sorry that the pricing was higher in this particular case and I would be glad to revisit those numbers with you myself and see what we can come up withThanks, [redacted] ***
A copy of this Letter will be sent directly to the customers Father as requested [redacted] , I’m sorry things went wrong when you were here attempting to buy your current leased vehicle When I got to you that Saturday at almost 6pm I could tell you were annoyed as you stated but I was there to help I was not there to make things worse and I’m sorry if I did I understand that some cases are hard to fix but I always try for my team I wish we could have gotten to know each other for more than the few minutes I received because I’m sure you would have seen us listen and try to work towards the goals you had Please let me know if there is anything I can do for you going forward I’d do anything to help [redacted] General Sales Manager Feldman Chevrolet of Novi *Email: [redacted] ( Office: [redacted] ( Direct: [redacted]
Hello, Thank you for bringing this to our attentionAfter reserching the information we discovered, the Total vehicle repairs were over $12,Repairs of this magnitude do take time to completeWe did not receive insurance approval to being repairs until 8/There was supplemental damages found after disassemblyCustomer was promised 4-weeks from 9/Vehicle was delivered to Livonia as requested 10/and picked up by customer 10/There were no issues at time of delivery in LivoniaThe customer has their vehicle back and has not contacted us with any furter issues Thank you for your time, if any more information is needed please let us know Feldman Chevrolet of Livonia
To whom it may concern: On Saturday 10/8/a [redacted] was in our store At approx6pm (almost hours after close) [redacted] the Finance Manager who was handling his paperwork and financing came up to me and asked me to help him out as things took a turn for the worse Until this moment, I had never once spoke to this gentleman - EVER I got to know [redacted] for probably a total of 4-mins before he left I tried my best to isolate why he was so mad and let him know I was only stepping in to help-not make things worse Sometimes things are so far gone, no one can save it But on behalf of my teams time, effort and because we were kept after hours, I gave it my best I learned he was mad at the interest rate we quoted him Mind you, he was here buying his own lease-this was not a car we even had for sale These transactions are of courtesy He referenced Bank of America having a certain rate We listened to him and sent him into Bank of America and he was denied I’m positive that didn’t sit well with him but at that hour on a Saturday I was unable to get a supervisor to look deeper at why his branch told him one thing and the system disagreed I believe the system disagreed due to a BK on his credit file of which he argued At this point it was clear that it did NOT matter what I said or did he was leaving regardless This complaint is from his son He was not present and his words do NOT depict my experience whatsoever This has been exaggerated and blow out of proportion There was zero screaming He hardly spoke There is no reason for his parents to be worried or scared As for the military references, we value and appreciate the Military here at Feldman Chevrolet of Novi and have done several philanthropic events supporting them I am sorry [redacted] was frustrated but I don’t think it had anything to do with me-I’m just the scapegoat I have a reputation here of trying to help my team through the most difficult cases and at times the results don’t match the efforts or intent I wish I had more than 4-mins to get the know him I believe if he had, I would have been able to show him what I am really all about and would have fought to help him find a favorable outcome he would have appreciated Regards, [redacted] General Sales Manager Feldman Chevrolet of Novi *Email: [redacted] ( Office: [redacted] ( Direct: [redacted]
To whom it may concern, At this time the dealership has tried contacting the customer and as stated in the response, the customer is not willing to go through the process to complete a vehicle purchase with the locationThe team will continue to reach out to the customer to do our best to meet the expectations setThe specific employee noted is no longer employed at the location and we welcome the opportunity to help in any way possibleThank you for your time and follow up.**Compliance directorFeldman Chevrolet of Novi
To whom it may concern, The Feldman Auto group takes great pride in our ad pricing and we take a lot of time to advertise pricing that is accurate to each customers qualificationsWe advertise in each case the lowest possible price with full disclosure clearly stating what is needed to get to those paymentsUnfortunately not everyone qualifies for all of the rebates which can change the payments upward in some casesWe without question give every customer each and every incentive that they have coming to them to get our customer the lowest possible payment on whatever car they chooseOnce again we are sorry that the pricing was higher in this particular case and I would be glad to revisit those numbers with you myself and see what we can come up withThanks, [redacted] ***
A copy of this Letter will be sent directly to the customers Father as requested [redacted] , I’m sorry things went wrong when you were here attempting to buy your current leased vehicle When I got to you that Saturday at almost 6pm I could tell you were annoyed as you stated but I was there to help I was not there to make things worse and I’m sorry if I did I understand that some cases are hard to fix but I always try for my team I wish we could have gotten to know each other for more than the few minutes I received because I’m sure you would have seen us listen and try to work towards the goals you had Please let me know if there is anything I can do for you going forward I’d do anything to help [redacted] General Sales Manager Feldman Chevrolet of Novi *Email: [redacted] ( Office: [redacted] ( Direct: [redacted]
Hello, Thank you for bringing this to our attentionAfter reserching the information we discovered, the Total vehicle repairs were over $12,Repairs of this magnitude do take time to completeWe did not receive insurance approval to being repairs until 8/There was supplemental damages found after disassemblyCustomer was promised 4-weeks from 9/Vehicle was delivered to Livonia as requested 10/and picked up by customer 10/There were no issues at time of delivery in LivoniaThe customer has their vehicle back and has not contacted us with any furter issues Thank you for your time, if any more information is needed please let us know Feldman Chevrolet of Livonia