Taradel

Hello Our research shows the post office did not perform correctly in delivering the marketing piece While that is outside of our control, we have offered a 100% refund to the customer and she accepted the offer We will be processing the refund later today

If the customer ships the product back to us, we will refund his order 100%
sans-serif;">*** ***CFO/COO*** *** *** *** *** *** *** ** ***tel *** *** | fax *** ***
taradel.com | ***

Thank you for taking the time to contact Taradel LLCAs a customer of Taradel your concerns and feedback a very important to usWe have investigated your concerns in both our internal tracking systems as well as with local United States Postal Service offices in the ***, ***
***, and *** *** areasTaradel provided tracking information for your pieces on 11/this information was sent to *** and *** The tracking information provided on 11/is displayed belowOur protocol when we receive feedback concerning a campaign not being delivered is to pull tracking information associated with the campaign as well as contact each post office individually to confirm receipt of Every Door Direct Mail piecesTaradel did execute its standard protocol and confirmed that all pieces arrived for Meticulous Painting & Renovation and were delivered by the USPS responsible for the selected mailing routesThe associate from Meticulous Painting & Renovation that contacted Taradel on 11/did request samples of the mailer and those samples were not sent to the customerWe have located samples for Meticulous Painting & Renovation and are sending those via *** *** today 12/Tracking number for this package is ***
We realize that there was a breakdown in communication with *** and apologize for the inconvenience this has causedAs a result of this breakdown we would like to extend a 20% discount on the next order placed by *** *** * *** Our goal is to provide each customer with exceptional customer service and supportAgain please accept our apology for this inconvenience and thank you again for your feedbackSincerly, *** ***
*** ** ***

Our services include printing and then inducting direct mail into the USPS mailstream and/or printing products to deliver directly to the customer.This customer ordered direct mail that we printed and delivered to the USPS Unfortunately, something broke down with the USPS and we couldnot find
evidence that these pieces were delivered to the final customers (targeted customers for the direct mail postcard ordered) In talking with the customer, the agreed to next step was for us to refund the postage costs of $(which was done on April 8th) and then reprint the pieces at our cost, and then deliver the postcards to the customer at our cost so that the customer could work with their local post office to have them delivered via the USPS EDDM Retail program This program is intended for local customers to work directly with their local post office instead of working with a national all-inclusive provider like ourselves The customer preferred this to us trying to mail them again ourselves We communicated to the customer that they would need to fill out EDDM Retail paperwork and comply with EDDM Retail bundling standards on their own They would also have to deliver the paperwork and bundled product to the local post office and pay for postage directly to the post office This was all done in late mid to April.We received a call from the Memphis Postal Director Darren Riggs in early June that the customer was not complying with EDDM Retail standards but instead dropped the pieces in blue mail drop boxes without paperwork and ever paying for postage This led to the customer believing that the printed postcard did not comply That is incorrect The printed postcard we delivered to them complies with the USPS EDDM Retail standard BUT the customer must complete the appropriate paperwork, bundle the pieces according to standard and take them to the local post offices that would deliver to the routes of their customers and pay for postage.At this point, we have delivered the product to the customer and they need to manage the rest of the mailing process according to USPS standards

Our services include printing and then inducting direct mail into the USPS mailstream and/or printing products to deliver directly to the customerThis customer ordered direct mail that we printed and delivered to the USPS Unfortunately, something broke down with the USPS and we
couldnot find evidence that these pieces were delivered to the final customers (targeted customers for the direct mail postcard ordered) In talking with the customer, the agreed to next step was for us to refund the postage costs of $(which was done on April 8th) and then reprint the pieces at our cost, and then deliver the postcards to the customer at our cost so that the customer could work with their local post office to have them delivered via the USPS EDDM Retail program This program is intended for local customers to work directly with their local post office instead of working with a national all-inclusive provider like ourselves The customer preferred this to us trying to mail them again ourselves We communicated to the customer that they would need to fill out EDDM Retail paperwork and comply with EDDM Retail bundling standards on their own They would also have to deliver the paperwork and bundled product to the local post office and pay for postage directly to the post office This was all done in late mid to AprilWe received a call from the Memphis Postal Director Darren Riggs in early June that the customer was not complying with EDDM Retail standards but instead dropped the pieces in blue mail drop boxes without paperwork and ever paying for postage This led to the customer believing that the printed postcard did not comply That is incorrect The printed postcard we delivered to them complies with the USPS EDDM Retail standard BUT the customer must complete the appropriate paperwork, bundle the pieces according to standard and take them to the local post offices that would deliver to the routes of their customers and pay for postageAt this point, we have delivered the product to the customer and they need to manage the rest of the mailing process according to USPS standards

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The United States Postal Office returned all of our pieces we purchased from Taradel with an enclosed letter stating the materials did not meet the postal office standards for EDDM. We purchased these materials through Taradel because the advertised EDDM services. They should have known the pieces did not meet the postal standards before they let us proceed buying them for that exact reason. Now all of our pieces have been sent back to us and we cannot use them. Our purchase with them is now a loss. We have a direct contact with the Federal Postal Inspection Service that has told us we have a right to be refunded because of these circumstances with Taradel. 
Regards,
[redacted]

Digging into the order and tracking results, 9,096 of the 12,060 pieces were correctly delivered to the routes selected.  We are not the post office so I cannot be 100% certain that the [redacted] did what they were supposed to do and most of the pieces that we agree did not deliver were due to the...

[redacted] losing the pieces that we printed with postage paid. However, we offer an all-inclusive solution and when the post office makes mistakes, we are willing to bear the cost even though it is nearly impossible to get a postage refund from the [redacted].As a result, we have worked with the customer and have agreed to a refund amount.

Hello.  Our research shows the post office did not perform correctly in delivering the marketing piece.  While that is outside of our control, we have offered a 100% refund to the customer and she accepted the offer.  We will be processing the refund later today.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The United States Postal Office returned all of our pieces we purchased from Taradel with an enclosed letter stating the materials did not meet the postal office standards for EDDM. We purchased these materials through Taradel because the advertised EDDM services. They should have known the pieces did not meet the postal standards before they let us proceed buying them for that exact reason. Now all of our pieces have been sent back to us and we cannot use them. Our purchase with them is now a loss. We have a direct contact with the Federal Postal Inspection Service that has told us we have a right to be refunded because of these circumstances with Taradel. 
Regards,
[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]The 20% discount on my next order does not help me with the money that I spent already that was not rendered. I had spoke to my post man and he never seen the fliers. So if one mailman doesn't get my order I believe no one did.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution of a 100% discount would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Review: We used Taradel's Every Day Direct Mail services for a mailing campaign. First the orders were reported to be never received through the post office. Taradel proceeded by re-printing our pieces instead of providing a re-fund. Which was agreeded upon, however, the pieces were supposed to met the basic standards for EDDM and they did not. Taradel proceeded to tell us that they did meet the standards but all of our pieces got sent back to us through the postal office informing us that they did not meet the standards. We asked Taradel for a full refund since we paid for pieces they advertised would be acceptable for EDDM. Taradel responded saying they would not be of further assistance.Desired Settlement: Refund for the pieces bought through Taradel for EDDM marketing.

Business

Response:

Our services include printing and then inducting direct mail into the USPS mailstream and/or printing products to deliver directly to the customer.This customer ordered direct mail that we printed and delivered to the USPS. Unfortunately, something broke down with the USPS and we couldnot find evidence that these pieces were delivered to the final customers (targeted customers for the direct mail postcard ordered). In talking with the customer, the agreed to next step was for us to refund the postage costs of $483.68 (which was done on April 8th) and then reprint the 3023 pieces at our cost, and then deliver the postcards to the customer at our cost so that the customer could work with their local post office to have them delivered via the USPS EDDM Retail program. This program is intended for local customers to work directly with their local post office instead of working with a national all-inclusive provider like ourselves. The customer preferred this to us trying to mail them again ourselves. We communicated to the customer that they would need to fill out EDDM Retail paperwork and comply with EDDM Retail bundling standards on their own. They would also have to deliver the paperwork and bundled product to the local post office and pay for postage directly to the post office. This was all done in late mid to April.We received a call from the Memphis Postal Director Darren Riggs in early June that the customer was not complying with EDDM Retail standards but instead dropped the pieces in blue mail drop boxes without paperwork and ever paying for postage. This led to the customer believing that the printed postcard did not comply. That is incorrect. The printed postcard we delivered to them complies with the USPS EDDM Retail standard BUT the customer must complete the appropriate paperwork, bundle the pieces according to standard and take them to the local post offices that would deliver to the routes of their customers and pay for postage.At this point, we have delivered the product to the customer and they need to manage the rest of the mailing process according to USPS standards.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The United States Postal Office returned all of our pieces we purchased from Taradel with an enclosed letter stating the materials did not meet the postal office standards for EDDM. We purchased these materials through Taradel because the advertised EDDM services. They should have known the pieces did not meet the postal standards before they let us proceed buying them for that exact reason. Now all of our pieces have been sent back to us and we cannot use them. Our purchase with them is now a loss. We have a direct contact with the Federal Postal Inspection Service that has told us we have a right to be refunded because of these circumstances with Taradel.

Regards,

Review: Ordered menus from Taradel $275+ w/Shipping... Ok'd a proof that was sent to me after a design. Menu that was sent to me was a complete different color than the red that I approved. Have tried to contact and have spoke with few at Taradel. They have told me they will see what they can do. I can not use the menus that were sent. My restaurant is an Italian Pizza Restaurant and I Ok'd a proof on a dark maroon red for my front cover and inside spots where the color was applicable. When I received the menu it was, in what few I showed and myself A PUKE ORANGE color. With restaurant menus color is very important. Red is an appetite stimulator and the color I received would right away turn you off from wanting to eat. They contacted me today offering a 10% discount on my next order to me an insult. They made a mistake and I have unusable menus I can send back to them at anytime.Desired Settlement: I would like FULL refund back to my credit card and I will pay the shipping to ship back the menus if they would like them.

Business

Response:

If the customer ships the product back to us, we will refund his order 100%

CFO/COO

tel [redacted] | fax [redacted]

taradel.com | [redacted]

Review: I paid $565 to have Taradel produce flyers for a direct mail campaign and to have them distributed to 1100 homes in the Memphis area. The flyer was created but I did not get a copy via mail and I was told the flyer was distributed to those homes but when I went to the post office they stated that they had not seen nor distributed any "beauty-related advertisements" the previous week. I believe I was lied to about the flyer actually going out. This is not my first direct mail campaign nor marketing campaign. I know that if a flyer goes out it should have made some sort of impression on homeowners.Desired Settlement: I would like a complete refund.

Business

Response:

Hello. Our research shows the post office did not perform correctly in delivering the marketing piece. While that is outside of our control, we have offered a 100% refund to the customer and she accepted the offer. We will be processing the refund later today.

Review: In January I placed an order for direct mail marketing. Post cards were supposed to be delivered to the routes I selected no later than February 13th. I became aware that they had not arrived & contacted the company. They responded that "someone" would call me back. Days passed and no return call. I called and emailed several times and was unable to get a response from the company. Finally I reach [redacted] and I am told by him that the postcards have ALL been delivered. I informed him this was not the case. He immediately brushed me off and insisted that they were saying he would send "proof". Several days went past and I had to chase the company to finally get what they considered to be 'proof' that the postcards were all delivered. However what they sent was tracking information for some of the postcards to show they were sent to the local post offices. This did not address the fact that the postcards were not all delivered to the addresses I had selected. Finally [redacted] admitted a portion of my postcards were never sent at all and were sitting in a warehouse in Georgia. He knew this a week earlier, but failed to act to remedy the situation. I have proof he was receiving my correspondence but refusing to reply in a timely manner, thus ensuring that there was no way to get my postcards delivered in time. This company failed to deliver to the most important area we selected to market to. Moreover [redacted] informs us that the route information this company gave us is NOT correct. I have evidence that the maps this company give customers to select precisely where to mail to are NOT the same as the actual [redacted] routes. Therefore they provided false information which prompted us to spend almost $4000 on inaccurate routes and they did not deliver what we ordered. Taradel refused to remedy or even reply to us and thus cost us a significant financial loss. Put simply they are in breach of the agreement by 1. Not delivering 2. False address listingsDesired Settlement: Due to the fact that the route maps they provided did not cover the areas they claimed, and the fact that they also did not deliver a vital portion of our order, and the fact that they knew this in enough time to have corrected this problem but chose not to, we require a full refund. Their failure to provide accurate information and their failure to act when presented with the evidence there was a problem shows they were not only negligent but were negligent by choice.

Business

Response:

Digging into the order and tracking results, 9,096 of the 12,060 pieces were correctly delivered to the routes selected. We are not the post office so I cannot be 100% certain that the [redacted] did what they were supposed to do and most of the pieces that we agree did not deliver were due to the [redacted] losing the pieces that we printed with postage paid. However, we offer an all-inclusive solution and when the post office makes mistakes, we are willing to bear the cost even though it is nearly impossible to get a postage refund from the [redacted].As a result, we have worked with the customer and have agreed to a refund amount.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution of a 100% discount would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: I had repeatly called Taradel on regards to why the [redacted] post office hasn't received my flyers. I was sent confirmation but I spoke to a supervisor name Tracey and doesn't remember getting the flyers. The flyers were to be mailed out and received by the post office on Nov 3rd. This all stemmed from me not receiving s flyer for my business. I have picked my mailing route to make sure my items went out. I never received such item. Therefore I believe it never was sent. I paid 1400$ for services rendered. I never even get a sample from the company as I was told by [redacted] , Taradel supervisor. I tried to call to figure out what happen and continued to get the run around. I even spoke to my mail man and he even said he hasn't gotten the flyer. I sent out 3100 flyers and and my route had 361 customers. I sent flyers t [redacted]e and [redacted]. One of the tracking information still says in transit.Desired Settlement: I would either like a refund on entire order

Business

Response:

Thank you for taking the time to contact Taradel LLC. As a customer of Taradel your concerns and feedback a very important to us. We have investigated your concerns in both our internal tracking systems as well as with local United States Postal Service offices in the [redacted], [redacted], and [redacted] areas. Taradel provided tracking information for your pieces on 11/11 this information was sent to [redacted] and [redacted] The tracking information provided on 11/11 is displayed below. Our protocol when we receive feedback concerning a campaign not being delivered is to pull tracking information associated with the campaign as well as contact each post office individually to confirm receipt of Every Door Direct Mail pieces. Taradel did execute its standard protocol and confirmed that all pieces arrived for Meticulous Painting & Renovation and were delivered by the USPS responsible for the selected mailing routes. The associate from Meticulous Painting & Renovation that contacted Taradel on 11/11 did request samples of the mailer and those samples were not sent to the customer. We have located samples for Meticulous Painting & Renovation and are sending those via [redacted] today 12/22. Tracking number for this package is [redacted]

We realize that there was a breakdown in communication with [redacted] and apologize for the inconvenience this has caused. As a result of this breakdown we would like to extend a 20% discount on the next order placed by [redacted] Our goal is to provide each customer with exceptional customer service and support. Again please accept our apology for this inconvenience and thank you again for your feedback. Sincerly, [redacted]

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]The 20% discount on my next order does not help me with the money that I spent already that was not rendered. I had spoke to my post man and he never seen the fliers. So if one mailman doesn't get my order I believe no one did.

Regards,