Tarantula Retail Reviews (1)
Tarantula Retail Rating
Description: Toys - Retail
Address: 1665 State Hill Road Berkshire Mall, Wyomissing, Pennsylvania, United States, 19610
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Review: Purchased product broke within its 1 year warranty period.
Returned product, was told it would be repaired at no charge within 1 week.
Called for status after 1 week, told they forgot to send out for repair.
Was asked to call back after 1 more week.
Called today and was told:
"We couldn't repair it, but we will sell you a new one at a discounted price"
This does not follow the terms as they were described to us at the time of purchase.
We were told, "If we can't fix it, we replace it with a new one"
When I informed the manager of this his reply was "Well, that person probably doesn't work here anymore"
You can either have your broken one back or we'll give you a new one for $30.00.Desired Settlement: I want a full refund or the replacement I was promised.