We appreciate you bringing our customer’s concern to our attention. On Saturday, August 20, we held a “Back the Blue” fundraiser for the Shop with a Cop program for the Sharonville Police Department. As part of our Back the Blue event, we offered our first responder discounts to non-first...
responders. These discounts are offered every day to qualified first responders and include percentages off of ammunition (5%), targets (10%), firearms (2%), and most general merchandise (5%). Mr. [redacted] unfortunately equated our first responder discounts with separate programs developed for our first responders.In the case of our Annual Membership which Mr. [redacted] believes he should have received for $100 instead of the normal $250 price, there is no first responder discount offered. We do offer first responders a $100 Annual Range Pass program; but that program is not equated with our Annual Membership, is not a discount offered to first responders, nor has it ever been discounted. If a first responder wishes to purchase our Annual Membership, the cost to them is $250 (the same as for the general public) and is not discounted.To help the customer understand the differences between the Annual Membership and the first responder Range Pass, the first responder Range Pass program only includes unlimited range time for first responders (when there is not a waiting list). It was primarily developed to help law enforcement personnel keep up their shooting skills at an inexpensive rate at a convenient place to do so. Our Annual Membership, on the other hand, includes the following benefits:? Everyday discounts off of regular priced items:? Ammunition – 10%? Targets – 25%? Holsters – 10%? Optics – 10%? Most accessories – 10% ? Call ahead reservations ? Guest privileges ? Early promotion access ? Unlimited range time (when there is not a waiting line)We hope this clarifies the matter and if you have any questions, please do not hesitate to contact us. Thank you for your time and consideration.Sincerely,[redacted], Sales Manager [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please...
contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] I was contacted by them on 11-18-2016 and the issue was resolved, and now it is all good.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. There was simply a miscommunication with management within the business team. Once I spoke to the safe manager she apologized and quickly resolved the issue. I will happily do business with them again.Regards,
[redacted]
We appreciate you bringing our customer’s concern to our attention. On Saturday, August 20, we held a “Back the Blue” fundraiser for the Shop with a Cop program for the Sharonville Police Department. As part of our Back the Blue event, we offered our first responder discounts to non-first...
responders. These discounts are offered every day to qualified first responders and include percentages off of ammunition (5%), targets (10%), firearms (2%), and most general merchandise (5%). Mr. [redacted] unfortunately equated our first responder discounts with separate programs developed for our first responders.In the case of our Annual Membership which Mr. [redacted] believes he should have received for $100 instead of the normal $250 price, there is no first responder discount offered. We do offer first responders a $100 Annual Range Pass program; but that program is not equated with our Annual Membership, is not a discount offered to first responders, nor has it ever been discounted. If a first responder wishes to purchase our Annual Membership, the cost to them is $250 (the same as for the general public) and is not discounted.To help the customer understand the differences between the Annual Membership and the first responder Range Pass, the first responder Range Pass program only includes unlimited range time for first responders (when there is not a waiting list). It was primarily developed to help law enforcement personnel keep up their shooting skills at an inexpensive rate at a convenient place to do so. Our Annual Membership, on the other hand, includes the following benefits:? Everyday discounts off of regular priced items:? Ammunition – 10%? Targets – 25%? Holsters – 10%? Optics – 10%? Most accessories – 10% ? Call ahead reservations ? Guest privileges ? Early promotion access ? Unlimited range time (when there is not a waiting line)We hope this clarifies the matter and if you have any questions, please do not hesitate to contact us. Thank you for your time and consideration.Sincerely,[redacted], Sales Manager [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please...
contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] I was contacted by them on 11-18-2016 and the issue was resolved, and now it is all good.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. There was simply a miscommunication with management within the business team. Once I spoke to the safe manager she apologized and quickly resolved the issue. I will happily do business with them again.Regards,
[redacted]