Target

Every single time that I try to order with Same Day Delivery it does not work. I get an error saying, "We will be unable to process this order," even though Same Day Delivery is supposedly available for my local stores and I always choose items that are listed under the Same Day section. I have no idea why they are unable to process because there is no further information offered and no Help section available, but so far it has not worked a single time despite trying from multiple browsers on multiple computers on multiple occasions.

At this point my assumption is that it is simply not available for my local stores, and they are only advertising that it is in the hopes that after spending time filling your basket, you will give in and use one of the other shipping options. In other words, a bait and switch. Shame on them.

***, [redacted] the General Manager of Hall Marine has resolved my issue and has been more than professional in doing soI would like to have my complaint withdrawn from their record if at all possibleThank you for your help in assisting with this issueI continue to be a big fan and supporter of the Revdex.com of the Upstate.Respectfully,

Do NOT shop at Target.comTheir customer service department is terrible and their packaging department doesn't know how to put the correct label on the right boxInstead of receiving a baby shower item I ordered and need for this week, I received packages of toilet paperCalled in and the guy told me he would express ship the correct items and I would get them in timeNope, he placed the order wrong and won't be delivered for weeksCalled in again and they said sorry, we can't fix itNow I have toilet paper to give her for her baby shower giftThey weren't apologetic or helpful at allI'm done with Target, which used to be my favorite

The customer *** *** and I have resolved the complaint outside of the Revdex.comHe will be contacting you shortly to let you know that a satisfactory solution was reachedThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
I was promised an exchange of the damage mirror as of today 9/**/15 my mirror was not exchange  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] is a good and valued customer and we appreciate his business. We will address (and indeed have addressed) any issues of concern. We have been in business since 1957 and for good reason -- we never let a customer down and we rectify all reasonable issues fairly and promptly. This complaint is premature and misguided though and thus unfortunate. Taking each of [redacted]'s issues in turn:1. With respect to the delayed delivery date because of rain, we have a strict policy (which most of our customers appreciate) of not making deliveries during intense rain or snow storms. Firstly, we aim to avoid damage to the furniture (which is sometimes inevitable in this business) and water spots can cause damage. Secondly, we aim to leave a customer's house in as clean a condition as we can (which is challenging at times given the state-of-the art protective packaging materials that we use and the sheer size of the furniture). Walking through someone's home with wet shoes is just not nice and we try our best to avoid this. Unfortunately, our 58 year old policy was lost on [redacted]. 2. As far as the alleged damages to [redacted]'s floors and walls, we clearly notify customers in our invoice (in advance) that due to the large scale of furniture pieces and the difficulty with negotiating tight hallways and corridors, we cannot assume responsibility for damage to one's home. We try our absolute best to mitigate damage, but this in an inherent risk with furniture delivery. Large box retailers have the SAME EXACT policy as we do. 3. As far as the damage to the furniture noted by [redacted], the damage was MINOR and we sent a touch-up man immediately. Our touch-up man is truly an artisan and he flawlessly repaired the damage. These were MINOR surface scratches and we repaired the same at no expense to [redacted] -- without question or incident. 4. With regard to the credit for the armoire which was exchanged for a chest, [redacted] has failed to appreciate that we had NO obligation to make the exchange, but did so as an accommodation. The armoire was delivered in perfect condition. [redacted] unfortunately failed to measure his bedroom correctly and he felt that the armoire was too big. Solely as an accommodation and at no extra cost to [redacted], we agreed to allow an exchange for a smaller chest. Our invoice (which [redacted] accepted) states that the customer is charged with the responsibility to measure and to measure properly. With that being said, we made the exchange and credited [redacted] in due course consistent with our standard bookkeeping practices (in place without incident since 1957). We also didn't charge [redacted] the 20% restocking fee that our invoice and written store policy allow for. Note that stores like [redacted]s and [redacted] would never allow an exchange solely because the customer didn't me asure properly. 5. As far as the delayed bench order, [redacted] has already received a credit card refund for $435. But please note, our only obligation under our contract was to provide a store credit good for one year. The credit card refund was again, an accommodation. In addition, delivery of this item was (and continues to be) delayed because of stocking issues beyond our control. We tried to relay that to [redacted], all to no avail.6. As far as the damaged mirror, we are actively handling this. We are working with the manufacturer to obtain a replacement. We will NOT leave [redacted] with a damaged mirror. That will never, ever happen to any customer. We hope that this explanation is satisfactory. But more importantly, we hope that this gives [redacted] the reassurance that he desires and deserves -- namely, that we will take care of his concerns and never let him down.Thanks.

[redacted],     [redacted] the General Manager of Hall Marine has resolved my issue and has been more...

than professional in doing so. I would like to have my complaint withdrawn from their record if at all possible. Thank you for your help in assisting with this issue. I continue to be a big fan and supporter of the Revdex.com of the Upstate.Respectfully,