Princess Royale refuses to honor a $credit from a previously canceled stay They claim they told me I had to use the credit within year but no one told me thatThey also acknowledged that they had a record of the credit Then later the Manager claimed not to have a record of even though another person I spoke with was able to pull it up in an "old system"
This hotel charged us for a visit that we did not complete, we checked out minutes after checking in and they still charged us This hotel charged us for a visit that we did not complete, we checked out minutes after checking in and they still charged us
would not recommend tarheel builders to my enemiesMy wife and I needed two walls removed and two walkways opened upWe were told by the owner(jerry) and his lead contractor(junior) that the job would take 3-days to complete, the job took daysSome days we were told that the crew would be there to work and they wouldn't show or answer the phoneThey never showed up on time once and they took more smoke breaks than I've ever witnessed and I've deployed timesWe asked for a doggy door to be installed before any work started, it wasn'tWhen the work did start on the doggy door it looked like crapWe complained about the door and it was fixed and done correctly a couple days laterOnce all the drywall and mudding had been done it was time to paintEverything was painted and now you can see all the flaws in the work, there are humps where there used to be walls connected and drips in the paintThe crew left my porch full of mud mix and my front yard had mud chunks in itI called the owner and wanted him to come by so I could show him why I was upset with the job, he didn't come but he did tell his lead to call meHis lead called and offered to come out but we were fed up at that time, We had been blown off twice and they never showed up on time so what was their "word" worth at that point?
Charged $25+ tax cancellation on reservation held for under three days and cancelled days in advance of arrivalNo return call from management
I made an online reservationDid not see any mention of ridiculous cancellation feeNeeded to cancel and called immediately (less than three days later) and was told it'd be $+ tax even though it was days in advanceGiven manager's line, no answer, left messageHad to recall customer service, got someone else who put me through to manager, left another message and it hung upCalled back and go original person and had it cancelled for fear I'd be charged the full room fee of $+ taxNo manager ever returned my callMy card was charged $25+ tax- 1/8th of my room feeThere is no way they aren't able to fill that room with days noticeIt is a terrible policy and customer service was disgraceI will never visit there again and will be sure to let others know
I called to make reservations on New Year's Day and canceled them about an hour later due to work emergency
I called back several different days and ea employee told me I'd be refunded days, 3-days, today or tomorrow at the latest and the last guy said its non refundableI never stayed there and the manager said I had to cancel within the days which I did doThe amount I want back is for the one night I didn't stay there*** *** is the hotels managers name there
I originally booked a room for a one night stay in December and I am trying to get a full refund
After looking on-line at the reviews for this hotel, I booked a room for one night's stay in December of My plans changed and I called the hotel to change my arrival date They were kind enough to give me credit for the entire charge to my credit card ($171.73) for a full year In other words, I have one year from December to use my credit for my stay I looked on-line at reviews in March to see what months would be best for me to enjoy my stay I happen to read more than one review where guests complained of bed bugs and food poisoning
These reviews were only weeks old I called the hotel and expressed my concern and asked that they kindly give me a full refund due do to these health issues I was told that I probably have stayed at previous hotels with bed bugs and didn't know it This was not only VERY rude but VERY unprofessional I called later the same
This hotel charged us for a visit that we did not complete, we checked out minutes after checking in and they still charged us
This hotel charged us for a visit that we did not complete, we checked out minutes after checking in and they still charged us
I changed my reservation to add an extra night and to guarantee the same room, I had to cancel and re-book but was promised I would not be charged
I made a reservation for Saturday, April 22, but later (Tuesday, April 18) decided to add a night to the reservation (add Friday, April 21)In order to guarantee being in the same room both nights, I was told that I would have to cancel the reservation and re-book the two nights together (this was through *** The agent called Princess Royale to explain the situation where she was insured that I would not be charged for the room or a cancellation fee because I was still staying there, just adding another nightI went this route but was still charged the $for the room on top of the charge for the second reservation (for both Friday and Saturday night)On Monday, April I called *** who called the hotel and they refused to issue the refundWe called the hotel again that day, and they refused to issue the
On July 12,I called and spoke to the manager Martesha who offered to give me day return but I still didn't receive it
On July 9,I arrived at this hotel and was told to go inside and check in by the car attendantI went in and was given room keys for me and my daughterI was asking the young lady Rachel a question but I was told by her to step away so I did and went outside to move my car but was told by another car attendant that I was blocking traffic and to move my carI told him that I was told to do this, he said just move itThe next day coming back from the beach I took a shower and an hour later my daughter went to take a shower but there was no hot water when I called the desk they said well this is what happens when everyone takes a shower at the same timeMy daughter took a very cold showerWhen we were going out on July 11,I asked the front desk about activities and was told that there was none except for comedy showDonna made a comment and said "this ho
I spent days and nights at the Princess Royale and it cost me over $2,to get rid if the bedbugs I brought home from their hotel on the ocean I contacted the hotel and they would not take any responsibility for this expensive result of sleeping in their hotel, denying they had bedbugs when there are numerous complaints about them in the Bedbug Registry
Princess Royale refuses to honor a $credit from a previously canceled stay
They claim they told me I had to use the credit within year but no one told me thatThey also acknowledged that they had a record of the credit Then later the Manager claimed not to have a record of even though another person I spoke with was able to pull it up in an "old system"
would not recommend tarheel builders to my enemies. My wife and I needed two walls removed and two walkways opened up. We were told by the owner(jerry) and his lead contractor(junior) that the job would take 3-4 days to complete, the job took 15 days. Some days we were told that the crew would be there to work and they wouldn't show or answer the phone. They never showed up on time once and they took more smoke breaks than I've ever witnessed and I've deployed 3 times. We asked for a doggy door to be installed before any work started, it wasn't. When the work did start on the doggy door it looked like crap. We complained about the door and it was fixed and done correctly a couple days later. Once all the drywall and mudding had been done it was time to paint. Everything was painted and now you can see all the flaws in the work, there are humps where there used to be walls connected and drips in the paint. The crew left my porch full of mud mix and my front yard had mud chunks in it. I called the owner and wanted him to come by so I could show him why I was upset with the job, he didn't come but he did tell his lead to call me. His lead called and offered to come out but we were fed up at that time, We had been blown off twice and they never showed up on time so what was their "word" worth at that point?
Princess Royale refuses to honor a $credit from a previously canceled stay They claim they told me I had to use the credit within year but no one told me thatThey also acknowledged that they had a record of the credit Then later the Manager claimed not to have a record of even though another person I spoke with was able to pull it up in an "old system"
This hotel charged us for a visit that we did not complete, we checked out minutes after checking in and they still charged us This hotel charged us for a visit that we did not complete, we checked out minutes after checking in and they still charged us
would not recommend tarheel builders to my enemiesMy wife and I needed two walls removed and two walkways opened upWe were told by the owner(jerry) and his lead contractor(junior) that the job would take 3-days to complete, the job took daysSome days we were told that the crew would be there to work and they wouldn't show or answer the phoneThey never showed up on time once and they took more smoke breaks than I've ever witnessed and I've deployed timesWe asked for a doggy door to be installed before any work started, it wasn'tWhen the work did start on the doggy door it looked like crapWe complained about the door and it was fixed and done correctly a couple days laterOnce all the drywall and mudding had been done it was time to paintEverything was painted and now you can see all the flaws in the work, there are humps where there used to be walls connected and drips in the paintThe crew left my porch full of mud mix and my front yard had mud chunks in itI called the owner and wanted him to come by so I could show him why I was upset with the job, he didn't come but he did tell his lead to call meHis lead called and offered to come out but we were fed up at that time, We had been blown off twice and they never showed up on time so what was their "word" worth at that point?
Charged $25+ tax cancellation on reservation held for under three days and cancelled days in advance of arrivalNo return call from management
I made an online reservationDid not see any mention of ridiculous cancellation feeNeeded to cancel and called immediately (less than three days later) and was told it'd be $+ tax even though it was days in advanceGiven manager's line, no answer, left messageHad to recall customer service, got someone else who put me through to manager, left another message and it hung upCalled back and go original person and had it cancelled for fear I'd be charged the full room fee of $+ taxNo manager ever returned my callMy card was charged $25+ tax- 1/8th of my room feeThere is no way they aren't able to fill that room with days noticeIt is a terrible policy and customer service was disgraceI will never visit there again and will be sure to let others know
I called to make reservations on New Year's Day and canceled them about an hour later due to work emergency
I called back several different days and ea employee told me I'd be refunded days, 3-days, today or tomorrow at the latest and the last guy said its non refundableI never stayed there and the manager said I had to cancel within the days which I did doThe amount I want back is for the one night I didn't stay there*** *** is the hotels managers name there
I originally booked a room for a one night stay in December and I am trying to get a full refund
After looking on-line at the reviews for this hotel, I booked a room for one night's stay in December of My plans changed and I called the hotel to change my arrival date They were kind enough to give me credit for the entire charge to my credit card ($171.73) for a full year In other words, I have one year from December to use my credit for my stay I looked on-line at reviews in March to see what months would be best for me to enjoy my stay I happen to read more than one review where guests complained of bed bugs and food poisoning
These reviews were only weeks old I called the hotel and expressed my concern and asked that they kindly give me a full refund due do to these health issues I was told that I probably have stayed at previous hotels with bed bugs and didn't know it This was not only VERY rude but VERY unprofessional I called later the same
This hotel charged us for a visit that we did not complete, we checked out minutes after checking in and they still charged us
This hotel charged us for a visit that we did not complete, we checked out minutes after checking in and they still charged us
I changed my reservation to add an extra night and to guarantee the same room, I had to cancel and re-book but was promised I would not be charged
I made a reservation for Saturday, April 22, but later (Tuesday, April 18) decided to add a night to the reservation (add Friday, April 21)In order to guarantee being in the same room both nights, I was told that I would have to cancel the reservation and re-book the two nights together (this was through *** The agent called Princess Royale to explain the situation where she was insured that I would not be charged for the room or a cancellation fee because I was still staying there, just adding another nightI went this route but was still charged the $for the room on top of the charge for the second reservation (for both Friday and Saturday night)On Monday, April I called *** who called the hotel and they refused to issue the refundWe called the hotel again that day, and they refused to issue the
On July 12,I called and spoke to the manager Martesha who offered to give me day return but I still didn't receive it
On July 9,I arrived at this hotel and was told to go inside and check in by the car attendantI went in and was given room keys for me and my daughterI was asking the young lady Rachel a question but I was told by her to step away so I did and went outside to move my car but was told by another car attendant that I was blocking traffic and to move my carI told him that I was told to do this, he said just move itThe next day coming back from the beach I took a shower and an hour later my daughter went to take a shower but there was no hot water when I called the desk they said well this is what happens when everyone takes a shower at the same timeMy daughter took a very cold showerWhen we were going out on July 11,I asked the front desk about activities and was told that there was none except for comedy showDonna made a comment and said "this ho
I spent days and nights at the Princess Royale and it cost me over $2,to get rid if the bedbugs I brought home from their hotel on the ocean I contacted the hotel and they would not take any responsibility for this expensive result of sleeping in their hotel, denying they had bedbugs when there are numerous complaints about them in the Bedbug Registry
Princess Royale refuses to honor a $credit from a previously canceled stay
They claim they told me I had to use the credit within year but no one told me thatThey also acknowledged that they had a record of the credit Then later the Manager claimed not to have a record of even though another person I spoke with was able to pull it up in an "old system"
would not recommend tarheel builders to my enemies. My wife and I needed two walls removed and two walkways opened up. We were told by the owner(jerry) and his lead contractor(junior) that the job would take 3-4 days to complete, the job took 15 days. Some days we were told that the crew would be there to work and they wouldn't show or answer the phone. They never showed up on time once and they took more smoke breaks than I've ever witnessed and I've deployed 3 times. We asked for a doggy door to be installed before any work started, it wasn't. When the work did start on the doggy door it looked like crap. We complained about the door and it was fixed and done correctly a couple days later. Once all the drywall and mudding had been done it was time to paint. Everything was painted and now you can see all the flaws in the work, there are humps where there used to be walls connected and drips in the paint. The crew left my porch full of mud mix and my front yard had mud chunks in it. I called the owner and wanted him to come by so I could show him why I was upset with the job, he didn't come but he did tell his lead to call me. His lead called and offered to come out but we were fed up at that time, We had been blown off twice and they never showed up on time so what was their "word" worth at that point?