Tarheel Linen Service Inc Reviews (1)
Complaint[redacted] sent a letter 5/1/2014 about management change. They auto renewed our contract for another 5 yrs without new management approval. We would like to submit a letter sent to all our vendors. Tarheel auto-renewed our contract against our knowledge. Terrible service for 2.5 yrs and only continues to get worse. [redacted] feels since they give us a credit for the poor quality linens they deliver, that is good enough. We host weddings & private functions. Many of the linen are so badly wrinkled that we have to try and get the wrinkles out ourselves. What is the use of paying for a service if you have to correct their work/product? We have submitted pictures each week for the past month. Now the General Manager no longer returns my calls or emails.We would like to provide Revdex.com with all the necessary letters of contact, as well as the pictures. No company would ever renew a contract with Tarheel Linen, especially a 5 year one at that.Desired SettlementTerminate Contract that we Never agreed to for another 5 years. New contract was never reviewed nor signed by new management. We Never would resign with a company that provides poor quality linens, service and terrible customer service for the past 20 months. Tarheel Linen stated we must buy out our new contract that we never signed or agreed to. They want $23kBusiness Response There are always two sides to every story. For over 80 years Tarheel Linen Service has been a family owned and operated, local company specializing in linen and uniform rental service programs. Since 1934 our company has worked under the philosophy of treating the customers as "Kings and Queens". We feel we have done very well, which has allowed us to be in business for three generations. We take good care of our customers and we are there whenever needed. Our company constantly strives to deliver exceptional service and work with our customers on any service questions. When the General Manager learned of Ms. [redacted]'s complaints he addressed the concerns immediately. Since, service has been consistent and reliable. We are committed to fulfilling our obligations as required, including any renewal terms, which are clearly stated in our service agreements. The linen rental industry is customer service driven. The satisfaction of our customers is our number one priority. Our company makes it a priority to find a workable resolution to each service concern. We learn from every situation and become a better company because of it.Consumer Response Please see sample of what went out to every vendor May 1, 2014. Yet Tarheel still took the liberty to Auto-Renew without new managements review & approval. Never would we have agreed to a 5 year renewal with a company that provides such a low quality of product. Please let us know where we may send you pictures of our weekly wrinkled, stained, torn linen that we are expected to use.Dear Vendor(s):This letter is to inform you that last month (April 2014), [redacted] made some Upper Management changes. Please be advised that [redacted] General Manager, is no longer with [redacted] and has no authorization to make any decisions of any manner for [redacted] Plantation from this date forward.We have promoted [redacted] as the "New" General Manager and [redacted] as the VP of Operations. Please be advised that they will be your point of contact going forward and making all the business decisions with the owner, [redacted]If [redacted] has a contract with your company, we will fulfill any obligation that was agreed upon prior to the management changes. Nothing shall be auto-renewed. All current and all new contracts must be reviewed and approved by our new management team, [redacted] or [redacted].Please do not hesitate to contact us if you have any questions. We look forward to working with you in the future.Respectfully,[redacted]Owner[redacted]VP of Operations[redacted]___________We were hoping to avoid going to court, but it is apparent Tarheel has little concern about their customers. Issuing weekly credits does not suffix for the extra work we must go through each week to either to try & iron the wrinkles out ourselves or simply put back in the basket for a credit. We truly believe once you see the pictures of the linen that is provided each week, you will fully agree this is less than standard. We have to order 10-12 "extra" linens each week in hopes we can find enough good ones in the pile that are even somewhat presentable. It is simply wrong that we are expected to stay with a company that does not care. We would NEVER have renewed with this company! Poor Quality & Horrible Customer Service Relations!______Please see a copy of the email 3/19/2016 of Mr. [redacted] response to the torn & stain linen pictures he received after the previous pictures of the deeply wrinkled linens that we received that we couldn't get the wrinkles out of.And it continues. Wow!Best Regards,[redacted]Tarheel Linen ServiceXXX-XXX-XXXX cellXXX-XXX-XXXX officeSent from mobile deviceOn Mar 19, 2016, at 4:23 PM, "[redacted]" wrote:Please forward these additional 2-72 X 72 linens as well. We went to linen our outside tables and this is what we found. The torn one is labeled and placed outside by the bin. Please understand my frustration and anger! [redacted] Second Sample email/letter that was sent to TarheelSee below: [redacted], For some reason my picture is upside down; But open it in a photo viewer and turn it. This is the quality of linens you provide us! It is embarrassing and has left us totally scrambling! Like I have told [redacted], your customer rep, a hundred times, it is very apparent you do not have any form of quality control with your company. A good company would never send this garbage out! So far we have had a total of 5 Rounds that we can't even use; & 2- 72 X 72 that are worse than the first 2 photos I already sent to you! You wonder why we want to cancel our services! This is a normal weekly problem. Our customers pay a lot of money for us to host their weddings. The last thing we should have to worry about is the condition our linens are going to be each week. Tell me, would you use these linens for your guests? I think not! Better yet, how would you like to be charged for this? How would you like to host a 100 guests and have to worry if you are going to have enough linens that are even somewhat presentable! This is their appetizer table linen! We have no other clean linens to choose from. Under no circumstance should any customer have to deal with this on a weekly basis. We can no longer continue with this type of service. If you had any kind of "Good" business practices, you would part ways with us peacefully. Getting a weekly credit on our invoices just doesn't make the grade! This is what our service has looked like for over 2 years now. This is why we NEVER would have agreed to renew any form of contract with Tarheel Linen. I have forwarded all of the pictures to Mr. [redacted] and his attorney. We will also be starting the paper work and claim with the Revdex.com, as well as contacting [redacted]'s [redacted] I fully expect a phone call from you on Monday. Respectfully Submitted, [redacted]VP of Operations[redacted]XXX-XXX-XXXX X 3_________________________Please check for yourself on the following links of similar complaints, including contract issues. [redacted] just to name a few very dissatisfied customers thru the years.I tried to download photo's but it would not allow me to on this link. Do you have a direct email where I can send you over a dozen pictures & additional correspondence? Tarheel Linen has made absolutely no attempt to meet with us. We have now requested a meeting with [redacted], General Manager and the owner. We can provide the certified letters showing such requests.Thank you for your time and consideration in this matter.Respectfully,[redacted]Final Business Response The team at Tarheel Linen Service has met with Ms. [redacted]. Her concerns have been addressed and processes are now in place to ensure this valued customer remains completely satisfied.