My 30X48 metal building was installed September of 2020. Noticed water damage to an interior room in July of 2021 and sent emails with pictures to Kim at Kinston office who referred me to Bob. The installer was out of town and they didn't know when he would return, but as soon as they had a job in my area they would send someone out to look at it. Several emails and phone calls later in October of 2021 they installer had finally returned from Mexico and would stop by and look at my building once he was done on a nearby job. After dark the installer finally arrived and after assessing the situation told me to apply caulk to the location he thought the water was coming from. After applying caulk on top of caulk on top of caulk I still have a leak. When I contact Bob again in February of 2022 his reply is that the year warranty was up and that I had signed the form the night the installer came out to look at it and told me to apply caulk.
Still paying for the building and will tell everyone I know or anyone who ask about my building NOT to go to Tarheel Metal Structures.
Bought 24x35 Building with concrete from Tarheels Metal structures and from jump it has been a fiasco. Bob assured me their contractors will do a good job and that the company stands behind their hired Contractors from start to finish.
Well , to start the concrete was not formed and pored to the correct dimensions therefore setting the structure installer into not having the proper amount of material when first getting here to having to come back a few times to complete, then tear whole building apart to start over and then due to their screw up having to come to a conclusion to add endcaps to seal the metal ends to appease the customer. Doesn't stop there the roll up doors I paid for I only got one of them and the one that is there is not sealing correctly due to the outer frame being skewed from original installer which j is giving it a gap for water to come on in and the roof metal not entirely reaching over concrete to run anywhere else but in the building due to the building frame sitting at an angle on concrete, there for rain off roof landing on concrete, rain inviting itself to the inside. Recipe for disaster. Now "Bob' has assured me that their new installer "Steve" will come look at it for evaluation. Steve has lost his phone several times and cant keep up with his current customers and their needs ,how's he gonna keep up with the previous customers?This has been going on for 4 months now. No resolve .Take your money and don't look back they are. Please folks, look local and don't go out of state, its too easy to hid if they are not in your back yard. I fought nearly 30 years in Army is this is what I had to look forward to.
Disgusted and ashamed of this Company...JH. South Carolina
Initial Business Response / [redacted] (1000, 9, 2015/08/13) */ we have had several phone conversations with Mr [redacted] regarding his concernsAn installer has been in contact with him and made the appropriate arrangements to start the repairs on his buildingWe haven't ignored Mr [redacted] we have been working diligently to get this matter resolved in a timely manner Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/08/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) We were contacted by the installer the week of August 3, and were told that they could not make it out to our location on Friday, August 7, which was their intention at the time, but would be here on the following Monday which was August 10, The installer never showed up or called with an explanation or reschedule date Final Business Response / [redacted] (4000, 13, 2015/08/17) */ The installer was in the area on August 10th,The installer made several attempts to contact Mr [redacted] with no success the week of August 10th,The home office also made attempts to reach Mr [redacted] with no success.The home office has put in three calls this morning (08-17-2015) to reach Mr [redacted] again with no successWe here at Tarheel Metal Structures are trying to clear this matter up with Mr [redacted] but are having a very hard time making contact with him at this timeAgain, we want to clear this matter up in a timely and professional manner just waiting on Mr [redacted] to give us a good time to do so
Final Consumer Response / [redacted] (450, 10, 2015/07/29) */ Tarheel Metal contacted me Monday 7-27-to inform me they were comming the next day to install my building.Tuesday morning the guys showed up and put my building up and they did a great job.Thank you Revdex.com and thank you Tarheel Metal.I am now very satisfied despite having to contact Revdex.com.This case in my opinion can be closed
Initial Business Response / [redacted] (1000, 9, 2016/08/26) */ We spoke with Mr [redacted] and all repairs have been finished and his heater will arrive todayMr [redacted] said he was very satisfied with his building and no longer had any issues
I am rejecting this response because: I don't know who they are talking about the first time they finally came out to pour cement they poured it because they said the pad was great I think they are trying to cover themselves because nothing has to be done with the pad and it was ready and had been done long enough that it had been packed really goodIf it had rained as much as they say we would have had to build an ark by now
THE INSTALLER CALLED THE CUSTOMER AT 4AM ON 8/25/AND TOLD HIM THAT HE WASNT GOING TO BE ABLE TO MAKE ITTHE OFFICE TALKED TO THE CUSTOMER ON 8/30/AND THE CUSTOMER STATED THAT HE DIDNT WANT THE ORIGINAL INSTALLER BACK ON HIS PROPERTY SO WE EXPLAINED TO THE CUSTOMER THAT WE WOULD HAVE TO GET IN TOUCH WITH ANOTHER INSTALLER AND WORK ON GETTING THEM SCHEDULED TO COME OUT TO REPAIR THE BUILDING AND THAT COULD TAKE A FEW DAYSTHE CUSTOMER STATED THAT HE WAS FINE WITH THAT AS LONG AS IT WASNT THE ORIGINL INSTALLER
Initial Business Response / [redacted] (1000, 5, 2015/08/17) */ We've got with the installers and their going out this week to do all repairs needed and will be finished no later than the end of the week.
We will have someone up to the customers home within the next two weeks weather permitting to have a drain with grate installed in the concrete between the extra pad and the buildingThis should take care of any water trying to come into the building
There was no contact from anyone connected to Tarheels Metal structures with no messages left with my Cell number on file as well as no emails sent with dates and times to try to resolve this issue. To this date there has been Zero contact.
We are in the process of working with the customer to get to issue resolved for himWe have contacted the customer on several different occasions with different options on ways to fix his issues and he has turned down every option we have came up withWe are still working on things we can do
Ummmm, No one has made contact since Dec timeframe as I have called and emailed Tarheels Metal Structures. This site is not practical due to they can put in their remarks that they have made contact when in fact they have not .How useful is complaining and getting resolve when its the Company playing games as they have for last year? The option was simple to take care of the problem when Bob has made no effort to respond to my paid solution and all I m looking to be refunded the cost then I will walk away.
Still paying for the building and will tell everyone I know or anyone who ask about my building NOT to go to Tarheel Metal Structures.
You get the idea.!
Well , to start the concrete was not formed and pored to the correct dimensions therefore setting the structure installer into not having the proper amount of material when first getting here to having to come back a few times to complete, then tear whole building apart to start over and then due to their screw up having to come to a conclusion to add endcaps to seal the metal ends to appease the customer. Doesn't stop there the roll up doors I paid for I only got one of them and the one that is there is not sealing correctly due to the outer frame being skewed from original installer which j is giving it a gap for water to come on in and the roof metal not entirely reaching over concrete to run anywhere else but in the building due to the building frame sitting at an angle on concrete, there for rain off roof landing on concrete, rain inviting itself to the inside. Recipe for disaster. Now "Bob' has assured me that their new installer "Steve" will come look at it for evaluation. Steve has lost his phone several times and cant keep up with his current customers and their needs ,how's he gonna keep up with the previous customers?This has been going on for 4 months now. No resolve .Take your money and don't look back they are. Please folks, look local and don't go out of state, its too easy to hid if they are not in your back yard. I fought nearly 30 years in Army is this is what I had to look forward to.
Disgusted and ashamed of this Company...JH. South Carolina
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I accept it
Initial Business Response / [redacted] (1000, 9, 2015/08/13) */ we have had several phone conversations with Mr [redacted] regarding his concernsAn installer has been in contact with him and made the appropriate arrangements to start the repairs on his buildingWe haven't ignored Mr [redacted] we have been working diligently to get this matter resolved in a timely manner Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/08/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) We were contacted by the installer the week of August 3, and were told that they could not make it out to our location on Friday, August 7, which was their intention at the time, but would be here on the following Monday which was August 10, The installer never showed up or called with an explanation or reschedule date Final Business Response / [redacted] (4000, 13, 2015/08/17) */ The installer was in the area on August 10th,The installer made several attempts to contact Mr [redacted] with no success the week of August 10th,The home office also made attempts to reach Mr [redacted] with no success.The home office has put in three calls this morning (08-17-2015) to reach Mr [redacted] again with no successWe here at Tarheel Metal Structures are trying to clear this matter up with Mr [redacted] but are having a very hard time making contact with him at this timeAgain, we want to clear this matter up in a timely and professional manner just waiting on Mr [redacted] to give us a good time to do so
WE HAVE A CONCRETE SUB CONTRACTOR GOING BY THERE TODAY 8/31/TO GET THE CONCRETE REPAIRED
Final Consumer Response / [redacted] (450, 10, 2015/07/29) */ Tarheel Metal contacted me Monday 7-27-to inform me they were comming the next day to install my building.Tuesday morning the guys showed up and put my building up and they did a great job.Thank you Revdex.com and thank you Tarheel Metal.I am now very satisfied despite having to contact Revdex.com.This case in my opinion can be closed
Initial Business Response / [redacted] (1000, 9, 2016/08/26) */ We spoke with Mr [redacted] and all repairs have been finished and his heater will arrive todayMr [redacted] said he was very satisfied with his building and no longer had any issues
I am rejecting this response because: I don't know who they are talking about the first time they finally came out to pour cement they poured it because they said the pad was great I think they are trying to cover themselves because nothing has to be done with the pad and it was ready and had been done long enough that it had been packed really goodIf it had rained as much as they say we would have had to build an ark by now
THE INSTALLER CALLED THE CUSTOMER AT 4AM ON 8/25/AND TOLD HIM THAT HE WASNT GOING TO BE ABLE TO MAKE ITTHE OFFICE TALKED TO THE CUSTOMER ON 8/30/AND THE CUSTOMER STATED THAT HE DIDNT WANT THE ORIGINAL INSTALLER BACK ON HIS PROPERTY SO WE EXPLAINED TO THE CUSTOMER THAT WE WOULD HAVE TO GET IN TOUCH WITH ANOTHER INSTALLER AND WORK ON GETTING THEM SCHEDULED TO COME OUT TO REPAIR THE BUILDING AND THAT COULD TAKE A FEW DAYSTHE CUSTOMER STATED THAT HE WAS FINE WITH THAT AS LONG AS IT WASNT THE ORIGINL INSTALLER
Initial Business Response / [redacted] (1000, 5, 2015/08/17) */ We've got with the installers and their going out this week to do all repairs needed and will be finished no later than the end of the week.
We will have someone up to the customers home within the next two weeks weather permitting to have a drain with grate installed in the concrete between the extra pad and the buildingThis should take care of any water trying to come into the building
J. Hobaugh
We are in the process of working with the customer to get to issue resolved for himWe have contacted the customer on several different occasions with different options on ways to fix his issues and he has turned down every option we have came up withWe are still working on things we can do
Ummmm, No one has made contact since Dec timeframe as I have called and emailed Tarheels Metal Structures. This site is not practical due to they can put in their remarks that they have made contact when in fact they have not .How useful is complaining and getting resolve when its the Company playing games as they have for last year? The option was simple to take care of the problem when Bob has made no effort to respond to my paid solution and all I m looking to be refunded the cost then I will walk away.
J. Hobaugh