Tarheel Taxi

The driver left my home while I was still getting bags out of his cab. The company charged me $21.00 to bring my belongings back.. I took a cab home from doing laundry at the [redacted], the driver was on his phone the entire time and forgot to turn on the meter. He told me to give me what I thought it would be. (2.5 miles ?? $10.00??) I gave him roughly $10.00 and started getting my laundry out of his van. I went out to get my laptop and he was gone. "Maybe my laptop is in one of the laundry baskets?" I looked and it wasn't. I called the company and explained to them that the driver was preoccupied on the phone and had left before I could get everything out of his van. They go on to tell me that if I want the laptop back I will have to pay for him to come from the mall twice the distance he originally drove me. What could I do but pay them for his mistake.(And yes I offered to throw him a couple bucks for gas thinking I would shoot him $5) I tried to explain to dispatch that I paid the man before I stepped foot on the curb. That I wasn't done getting my belongings out. It didn't matter a $10.00 cab ride ended up costing me $30.00 The dispatch went on to tell the sheriffs dept whom I called that they would have brought it for free later on in the evening...( To cover their butts) They never mentioned this to me. I'll eat the extra $20.00 but if I ever have to take a cab again it will definitely not be Tarheel Taxi!!!!! This is besides the point but I had three bags and two laundry hampers full of laundry. The driver (no older than 25) never left his seat or even offered a hand he simply sat there and watched me load and then unload everything..... Well except my laptop!!!Desired SettlementI would like my $20.00 back it is not the amount of money but the fact they stole from me.