In our previous response to Mr [redacted] we provided a copy of the signed contract as well as a copy of the options and upgrades document, nowhere in either of those documents does it state that a microwave is providedOur standard appliances are a stove, dishwasher and hood vent, we offer our buyers the ability to upgrade the appliances to a stainless finish as well as the ability to upgrade the hood vent to a microwave hood vent, Mr [redacted] declined both of those options as detailed in the contract documentsAs stated in our previous response the lot Mr [redacted] was interested in had been assigned a lot premium of $10,000, to facilitate the sale the lot premium was reduced to $7,Mr [redacted] statement regarding a $10,charge for solar panels is as solar panels were not an option offered in this developmentAny credits offered by Tarina Homes, Inc to Mr [redacted] are clearly stated in the closing statement which was attached to our previous responseMr [redacted] realtor, “Berta Sanches” who represented Mr [redacted] in the sale had the responsibility to ensure that Mr [redacted] read and understood the contract documentsWe are not able to speak for Sherry Knapp, she does work for Tarina Homes, IncOur warranty does not include insectsThe warranty and granite concerns were addressed in our previous response Thanks, Tarina Homes, Inc
Mr [redacted] began the process of purchasing a home in the Barcelona tract in Wasco, California in October 2016, the lot he was interested in had been assigned a $10,lot premium, a cost added to the sales price for our most sought after lotsDuring the negotiation process it was decided, to facilitate the sale, that the lot premium would be reduced to $7,The $5,received from Mr [redacted] was an earnest money deposit (EMD) not to cover the cost of any fixtures in the home, as documented on the attached NEW CONSTRUCTION RESIDENTIAL PURCHASE AGREEMENTThe “decorative stone” that Mr [redacted] mentioned are the granite countertops that were installed the homeGranite is a natural stone product, natural products may vary in gauging, coloration, shading, markings and textures there is no way to guarantee a uniform finish Mr [redacted] was made aware of this on several occasionsAs of May 26, no issues with regards to paint have been brought to our attentionThe fact is that Mr [redacted] simply did not pay to have a microwave installed, Mr [redacted] spoke to MrChris Johnston who offered to install the microwave for the price of $which Mr [redacted] declined, at this point in the conversation Mr [redacted] threatened litigation which prompted MrJohnson to direct all Tarina Homes, Inc employees and subcontractors not to speak off the record with Mr***In the attached documents, it is abundantly clear that Mr [redacted] has received the warranty informationAs of May 26, 2017, he has submitted six (6) warranty claims through our Buildertrend online database all of which have been addressed and corrected Thanks,
Revdex.com's Translation I have to say that the personnel at Tarina Homes are not honestThe reason being is that I signed an electronic contract and was helped by Korina GutierrezIt specified that the house came with a microwave, stove and dishwashing machineThere was a cost only if they were stainless steelWe told them that we didn’t want stainless steel that we wanted ones black or white and we chose a white microwave, white stove and white dishwashing machine because there wouldn’t be a costWe had a white refrigerator so everything was going to be the same colorWhen we went to go see the house its price was $but they sent us to prequalify when we went in to prequalify Korina said that the solar was premium and its cost was $10,dollars moreI said noThey told me to wait and that they would speak with the owner and he said tell the buyer that we can discount $and also give him credit for $on the closing costs he can write a check for $5500.00, my wife and I didThey sent me the contract electronically to my cell but I did not know how to sign itI called Berta Sanches to help me sign the contract and she sent me to KorinaBerta Sanches is who helped us buy the house, the real-estate agent Well, we went with Korina the seller at Tarina Homes opened the page and she told us where to sign or initial Once we signed I never saw the contractSometime after Korina called for us to go sing the papersWith Sherry Knapp the loan officer what happened was that my wife and I arrived, Korina Gutierrez had not sent the paperwork and we had to start everything all over again and everything went up like the house paymentWe asked what happened and Cherry Knapp said that there had been a human error and I told her that that was costing me more on the monthly payments by $or $dollars moreI told her that I didn’t want the house anymore that there were so many issuesI asked for my money back that I did not want anything to do with them they said that if I did that that they would keep $that I had paid in advancedMy wife and I decided to keep the house after so many problems with Korina Gutierrez, she was very rude, yelling at us, threatening with taking our money away when we came to see the house and inspect that there was nothing wrong with itShe rushed us , when we finally moved to live in the house, we noticed the granite in the kitchen was not the same there was different styles and it looks really bad with the colors being differentMy conclusion is that there was left over pieces from other houses and they put them in mineThe difference is so bigThe difference is that I paid $224,for the house and it is not fairEveryone who comes to my house notices the differenceThey offered me a year warranty for everything in the house and I just want them to honor what they promisedThe house is full on insects, ants, mosquitoes The front yard got flooded because they did not even out the terrain The bathroom granite and the kitchen granite have to be the same and they are notI have a one year warranty and all I’m trying to do is to use itIf the granite is not put in correctly it is only reasonable to change it under warrantyIf there are ants and mosquitoes they have to fumigate to resolve the issueThey have to fix everything under warrantyThey know that what am saying is the truth and they expect me to get tired of complaining but I’m notI will not get tired of complaining until they give me what they promisedThank you [redacted] ***
In our previous response to Mr [redacted] we provided a copy of the signed contract as well as a copy of the options and upgrades document, nowhere in either of those documents does it state that a microwave is providedOur standard appliances are a stove, dishwasher and hood vent, we offer our buyers the ability to upgrade the appliances to a stainless finish as well as the ability to upgrade the hood vent to a microwave hood vent, Mr [redacted] declined both of those options as detailed in the contract documentsAs stated in our previous response the lot Mr [redacted] was interested in had been assigned a lot premium of $10,000, to facilitate the sale the lot premium was reduced to $7,Mr [redacted] statement regarding a $10,charge for solar panels is as solar panels were not an option offered in this developmentAny credits offered by Tarina Homes, Inc to Mr [redacted] are clearly stated in the closing statement which was attached to our previous responseMr [redacted] realtor, “Berta Sanches” who represented Mr [redacted] in the sale had the responsibility to ensure that Mr [redacted] read and understood the contract documentsWe are not able to speak for Sherry Knapp, she does work for Tarina Homes, IncOur warranty does not include insectsThe warranty and granite concerns were addressed in our previous response Thanks, Tarina Homes, Inc
Mr [redacted] began the process of purchasing a home in the Barcelona tract in Wasco, California in October 2016, the lot he was interested in had been assigned a $10,lot premium, a cost added to the sales price for our most sought after lotsDuring the negotiation process it was decided, to facilitate the sale, that the lot premium would be reduced to $7,The $5,received from Mr [redacted] was an earnest money deposit (EMD) not to cover the cost of any fixtures in the home, as documented on the attached NEW CONSTRUCTION RESIDENTIAL PURCHASE AGREEMENTThe “decorative stone” that Mr [redacted] mentioned are the granite countertops that were installed the homeGranite is a natural stone product, natural products may vary in gauging, coloration, shading, markings and textures there is no way to guarantee a uniform finish Mr [redacted] was made aware of this on several occasionsAs of May 26, no issues with regards to paint have been brought to our attentionThe fact is that Mr [redacted] simply did not pay to have a microwave installed, Mr [redacted] spoke to MrChris Johnston who offered to install the microwave for the price of $which Mr [redacted] declined, at this point in the conversation Mr [redacted] threatened litigation which prompted MrJohnson to direct all Tarina Homes, Inc employees and subcontractors not to speak off the record with Mr***In the attached documents, it is abundantly clear that Mr [redacted] has received the warranty informationAs of May 26, 2017, he has submitted six (6) warranty claims through our Buildertrend online database all of which have been addressed and corrected Thanks,
Revdex.com's Translation I have to say that the personnel at Tarina Homes are not honestThe reason being is that I signed an electronic contract and was helped by Korina GutierrezIt specified that the house came with a microwave, stove and dishwashing machineThere was a cost only if they were stainless steelWe told them that we didn’t want stainless steel that we wanted ones black or white and we chose a white microwave, white stove and white dishwashing machine because there wouldn’t be a costWe had a white refrigerator so everything was going to be the same colorWhen we went to go see the house its price was $but they sent us to prequalify when we went in to prequalify Korina said that the solar was premium and its cost was $10,dollars moreI said noThey told me to wait and that they would speak with the owner and he said tell the buyer that we can discount $and also give him credit for $on the closing costs he can write a check for $5500.00, my wife and I didThey sent me the contract electronically to my cell but I did not know how to sign itI called Berta Sanches to help me sign the contract and she sent me to KorinaBerta Sanches is who helped us buy the house, the real-estate agent Well, we went with Korina the seller at Tarina Homes opened the page and she told us where to sign or initial Once we signed I never saw the contractSometime after Korina called for us to go sing the papersWith Sherry Knapp the loan officer what happened was that my wife and I arrived, Korina Gutierrez had not sent the paperwork and we had to start everything all over again and everything went up like the house paymentWe asked what happened and Cherry Knapp said that there had been a human error and I told her that that was costing me more on the monthly payments by $or $dollars moreI told her that I didn’t want the house anymore that there were so many issuesI asked for my money back that I did not want anything to do with them they said that if I did that that they would keep $that I had paid in advancedMy wife and I decided to keep the house after so many problems with Korina Gutierrez, she was very rude, yelling at us, threatening with taking our money away when we came to see the house and inspect that there was nothing wrong with itShe rushed us , when we finally moved to live in the house, we noticed the granite in the kitchen was not the same there was different styles and it looks really bad with the colors being differentMy conclusion is that there was left over pieces from other houses and they put them in mineThe difference is so bigThe difference is that I paid $224,for the house and it is not fairEveryone who comes to my house notices the differenceThey offered me a year warranty for everything in the house and I just want them to honor what they promisedThe house is full on insects, ants, mosquitoes The front yard got flooded because they did not even out the terrain The bathroom granite and the kitchen granite have to be the same and they are notI have a one year warranty and all I’m trying to do is to use itIf the granite is not put in correctly it is only reasonable to change it under warrantyIf there are ants and mosquitoes they have to fumigate to resolve the issueThey have to fix everything under warrantyThey know that what am saying is the truth and they expect me to get tired of complaining but I’m notI will not get tired of complaining until they give me what they promisedThank you [redacted] ***